Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: wyrmrider on May 13, 2008, 11:55:28 PM
-
I
I just removed AVG- it was interfering with Earthlink email once again
ran the Antivir regcleaner- 118 items removed including some very old Norten entries
Installed Avast and updated to latest
however I have not been able to get avast update to work today program or virus db
virus database shows yesterday 080512-0
I have zone alarm with permissions checked
DSL
I tried with "always connected" checked and unchecked
any ideas?
thanks
I'd like to update and run a scan
email outgoing is na so I'll try and hand enter smtpauth.earthlink.net sometime later
incoming seems to be working fine
thanks
-
What errors were being displayed when unable to update ?
I assume you got a red pop-up at the bottom right of the screen ?
Check the avast! Log Viewer (right click the avast 'a' icon), Error/Warning section, this contains information on all Errors/Warnings you are looking for anything relating to inability to connect to downloadXX.avast.com the XX are numeric values.
Delete the entries for avast.setup in ZA program control sometimes even with permissions the firewall seems to get amnesia and blocks. Now do a manual update, this will force the firewall to ask permission again.
Always connected would be correct for DSL.
-
ni
thanks
no red flash no popup nothing-- tilt
nothing in error /warnings (except a FP for Sysclean.exe which is now in vault)
If I remember Avast usually gives a message that you're current when you're current
I'll dig into za tomorrow
perhaps with the update I missed something
funny because worked as expected during installation
I'll check the box for always connected but I do not think that's it
I did the search for correct proxy settings thingie and it said all ok
hack hack
-
OK I'll wait for your feedback and proceed from there.
However, one pre-emptive question, does a manual update work or was this limited to the auto updates ?
-
auto update has not updated since 5-12 installation updates
manual update (from any location) no nothing, no red flash, no pop up
I suppose I can download the whole file
will check za
I removed duplicates from ZA and all update related entries there were four
still no response
I would have expected to be prompted again
access ---both trusted and internet were checked
server ----neither were checked
-
I would have expected you to have been asked again if having deleted all avast related entries from the ZA program control.
You could try manually setting the following files, in the avast4 folder, ashWebSv.exe and ashMaiSv.exe and in the avast4\setup folder avast.setup.
You could try a reinstall of avast, but I feel the issue is at ZAs door, so it may be worth reinstalling that ?
-
no ashwebsv.exe so I added manually
I have now
ashserv.exe
setup/avast.setup which is entitled avast antivirus update 4.8.0.0 no exe
ashmaisv.exe
ashwebsv.exe
still no flash no popup no blink nada
hack at it more later
found this from a previous install which I removed
Product name avast! Antivirus
File name C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
Last policy update Not applicable
Version 4, 6, 763, 0
Last modified date 1/27/06 15:35:32
File size 236 KB
-
The ashServ.exe shouldn't need internet permission, so I don't know why ZA has that in program control.
That is an ancient version of ashwebsv.exe and you found that on your current avast installation ?
Is your current avast installed in the same location C:\Program Files\Alwil Software\Avast4\ ?
If these are correct you have a screwed installation, sorry for getting technical. You need to do a clean reinstall.
Download the latest version of avast http://www.avast.com/eng/download-avast-home.html (http://www.avast.com/eng/download-avast-home.html) and save it to your HDD, somewhere you can find it again. Use that when you reinstall.
Download the avast! Uninstall Utility, find it here (http://www.avast.com/eng/avast-uninstall-utility.html) and save it to your HDD.
Now uninstall (using windows add remove programs), reboot, run the avast! Uninstall Utility, reboot, install the latest version, reboot.
-
Im on the same track you are
Product name avast! Antivirus
File name C:\Program Files\Alwil Software\Avast4\Setup\avast.setup
Last policy update Not applicable
Version 4, 6, 0, 0
Last modified date 4/19/06 6:49:04
File size 1864 KB
loaded itself again
must be from the registry as there is NO C:program Files\ Alwill Software
current installation is
Product name avast! Antivirus
File name D:\program files\Alwil Software\Avast4\Setup\avast.setup
Last policy update Not applicable
Version 4, 8, 0, 0
Last modified date 5/12/08 16:30:02
File size 2456 KB
I still have the 20 mb download so I'll run the uninstaller and reinstall
I notice that AVG update and something else reappeared on their own so I'll seek out an Avg uninstaller also
Hmmm
Norton
-
Yes you really need to resolve the avast installation in two locations that will really screw things up not jut get ZA in a fit, but the registry keys, device drivers might also be an issue.
So look for two entries for avast in windows add remove programs, whilst there might not be two. When you come to running the uninstall utility you might need to run that twice also as I believe it asks for the location of avast and you have it in two locations. I don't know if it would be best to run it against the old version on C:\Program Files\Alwil Software\Avast4\ before running it against the current installation on D:\Program Files\Alwil Software\Avast4\.
Good luck, that's me for the night my bed is calling, just after 1:30 a.m. here.
-
thanks a bunch hope you had a nice night
however
there is NO
C:\Program Files\Alwil Software\Avast4\
so I guess I'll remove from D:
and reinstall on C:
evidently the old installation was not completly removed with add remove programs
I looked around the registry and did not see any references to the old C: version
gotta be there somewhere
-
If it helps, I suggest an installation from the scratch:
1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.
-
Which is what I suggested in reply #7 ;D
-
Correct DavidR
The question is where to reinstal and which drive to try and run the removal program on
another possibility is to manually Create a
C:\Program Files\Alwil Software\Avast4\
run the removal program with that as the target and see if it finds the old registry entries
last thing I need is remnants of two avast installations
as of now I'll probably run removal tool on both C and D
will not be till 10 hrs from now when I can take the machine down for an extended period of time
Thanks
-
It is best to install to the default location which is C:\Program Files\Alwil Software\Avast4\ no need to create the folder that is done by the installation file setupeng.exe, etc.
Whilst there is nothing to stop you from installing to another location (mine is also in the D:\ partition), but given your previous problem with multiple locations I would stick with the default location.
Re Uninstall Utility, I would say it is wise to run it against both locations as the registry keys although relating to different installation they would be in the same registry area and this isn't good if you (read we) are trying to track any issues in the future.
When you have run the uninstall utility and rebooted just check that the physical hard disk locations are gone C:\Program Files\Alwil Software\Avast4\ and D:\Program Files\Alwil Software\Avast4\ they should be.
-
Disk locations are easy
does the tool remove registry entries?
-
That is the purpose of the cleaner to also clean up registry entries and because you had avast installed in two locations. So you are also likely to have two sets of registry entries relating to each location, which is why there is the suggestion to run for both HDD locations as I assume (having never had to use the utility and certainly not for duplicate installations) it would be looking for avast registry entries that also relate to the location.
I simply don't know, but covering all the bases to make sure the clean installation goes well.
-
does the tool remove registry entries?
Yes.
Edit: Sorry, haven't noticed that David had already answered this.
-
All is well
add/remove- uninstall
reboot safe mode
ran remove tool on D: path
reboot
ran remove tool on manually Created C: path no idea if it found anything additional but what the heck
reboot
ran antivir regclean - found a lot more crap - but no advast
reinstall
update
current
tried update again-- said all was current- which is more than before\
what I appreciate is that the uninstall patched my internet connection- email prior to exiting
nice touch
I put in smtpauth.earthlink.net manually seems to be working
thanks all
-
You're welcome.
Thanks for the update and happy that things seem to be working OK.
-
I just did a manual update- worked fine
thanks again
-
HI all
back to updates not working again
auto update has not for a while
after a reboot autoupdate updated- that was the 3rd
nothing since then
manual update - no response- as before
I went to settings and when I tried manual update settings crashed (not responding)
when I closed blue ball disappeared from taskbar
on loading from start-programs it showed that resident protection was disabled
Settings
Avast
mailserver
webserver
show in active tasks (not exact names)
which is what is usually running
tried to manually enable resident but still shows as disabled in simple user interface
update (basic) is set to automatic for virus database and manual for program
this time clicking update now got some disc accesses but then nothing
I'm thinking firewall
avast web scanner is not checked as allowed all rest are checked
let's see if that makes any difference
nope- nada
I'll uncheck update in firewall and let it re-enable
hmmmm update is there twice
nope jsut disc accesses as before
removed asherv
cancel
reboot time
more hacking later but I need to get AV back up
-
Confirm it isn't a case of amnesia by Zone Alarm.
Go back into the ZA Program Control and delete the entry for avast.setup and try a manual update.
-
I'm thinking firewall
avast web scanner is not checked as allowed all rest are checked
let's see if that makes any difference
nope- nada
I'll uncheck update in firewall and let it re-enable
hmmmm update is there twice
nope jsut disc accesses as before
removed asherv
cancel
here's where we left off before the reboot
removed two cases of avast.setup
still no response and ZA did NOT ask for permissions
With Avast AWOL I rebooted
Avast loaded
resident protection is loaded standard settings
ZA asked for permissions- checked persistent
one case of avast update (setup) with two check marks shown in ZA program control
and downloaded 6-6 update
I'll see if autoupdate works for the next couple of days as last try with manual (may or may not have) deactivated Avast (task manager reported not responding
Thanks
may have been some amnisia by ZA but do not know how I got two instances of update - only one now after deleting the two and reboot
let's see if problem reappears
-
You're welcome.
ZA is infamous for for that (there are many, many posts on the forums where it has done this) even when the application is listed as allow it doesn't get through and the only real way to recover it is to delete the entry and force ZA to ask again.
Why this seems to happen frequently in ZA is beyond me, but I haven't used it in many years and wouldn't any longer even the pro version. There are other better free firewalls than ZA IMHO.
-
Hi- and thanks
Today's available update did NOT still on 0606
manual update NG although the a just spun quite a bit later for some reason, and again
removed avast update from za (setup)
manual update still AWOL a still spins every once in a while something is trying to run
shutdown ZA
update successful
update runs again
and again
evidently queued
restart ZA
INTERESTING Avast update has reappeared
perhaps I did not complete deletion when I removed update from ZA
I do not see any confirmation for REMOVE in ZA but will double check
will try this again tomorrow
-
You're welcome.
I just know if I was having this much trouble with my firewall it would be history.
-
I gave up on ZA some years ago: too buggy, too bloatware, very poor support (to say none...), bad interaction with other security programs.
You can try Comodo or PCTools, imho.
-
absolutely correct
wife's computer so I'll talk with her about it first of week
I had to reboot for another issue
ZA asked for trusted zone for Avast update eventhough it was already there
but I ended up with only one entry
go figure
AVG also reinstalled itself in ZA permissions so instead of removing I XX it
AVG must leave a dll somewhere or maybe autoexec.bat file for its DOS scan
-
AVG must leave a dll somewhere or maybe autoexec.bat file for its DOS scan
Check C:\WINDOWS\System32\config.nt (you can open it into Notepad). Make a backup before changing it!
-
no config.nt likely on this machine :)
however manual update is now working just fine
tried it twice several hours apart
???
let's see if auto update works for next few days
auto update worked in the past
but at least we know where the problem lies
the avg dos scanner was running from autoexec.bat
that's WAS
there was also a large dat file in C: root
-
no config.nt likely on this machine :)
It could be hidden...
there was also a large dat file in C: root
Which is it name? If it belongs to AVG you can delete it.
-
I deleted it also plus a whole lot of Host backups etc
yesterday autoupdated to 0608 definitions
this morning manual update is again balky
shut down za and update completed - ran immediately on ZA shutdown
do you think there may be a pattern here :)
What I did on my summer vacation
changed firewalls
ps .nt suffix is not likely on 98-SE
but I'll double check about show hidden files and foleders
thanks again
we're mostly into FYI territory here
-
I deleted it
What? ???
The config.nt file? Why did you do so? You won't be protected at 16bits (dos) applications...
-
HI tech
the deleted items were the AVG dos scanner command line from autoexec.bat- which was giving an error message "can't find" at boot
and the AVG database
I did not see any .nt file and so did not delete any
does Win 98 have the .nt file?
search for config.nt gives a can't find message
-
Win98 wouldn't have a config.nt only newer OSes which are NT based, like winNT, win2k, winXP, etc.
-
Right
Tech must have missed that this box was on 98SE
hope his pulse rate has returned to normal
Thanks Tech for making me double check everything
back on topic
ZA FYI
It seems that if i do NOT do any manual search for updates ZA is happy
auto updates seem to be keeping me current
however if I run a manual update I can do it once
next time nothing till I shut down ZA
then the previously requested manual update runs a queued
when ZA is restarted all is wonderful until someone- (that's me) hacks at it
note to self
leave wife's computer alone- just check avast>about every so often to see if autoupdate is current
do not run manual updater
-
Tech must have missed that this box was on 98SE
Sorry :-[ :-[
-
NO problem
better to double check everything
system autoupdated to 06/03
keeping my hands off manual update
funny syndrome
I'll post back if anything else funny happens