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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: xuhaiyang on May 14, 2008, 07:40:50 AM

Title: Conflict between avast(4.8.1195) and SSM(System safety monitor) Free edition
Post by: xuhaiyang on May 14, 2008, 07:40:50 AM: Hi all,
After I updated avast to the latest version 1195, I got a problem that my SSM(System safety monitor) free edition can not startup .
Once I clicked on link of SSM, the OS is done, need restart. But my SSM can work well with all previous version of avast, ie 1169.

OS: windows xp sp2
avast: 4.8.1195
SSM Free Edition: latest version(853)
No other security software

Thanks & Best Regards
Title: Re: Conflict between avast(4.8.1195) and SSM(System safety monitor) Free edition
Post by: Vladimyr on May 14, 2008, 08:11:13 AM: If there is a conflict can you clarify which version of SSM Free you have. I thought the latest version was 585.
Title: Re: Conflict between avast(4.8.1195) and SSM(System safety monitor) Free edition
Post by: xuhaiyang on May 14, 2008, 08:22:01 AM: My SSM's version is 583, the latest stable SSM Free version
Title: Re: Conflict between avast(4.8.1195) and SSM(System safety monitor) Free edition
Post by: Vladimyr on May 14, 2008, 09:29:54 AM: http://www.syssafety.com/files.html
Title: Re: Conflict between avast(4.8.1195) and SSM(System safety monitor) Free edition
Post by: xuhaiyang on May 14, 2008, 02:16:37 PM: problem still there after I updated SSM to version 585
Title: Re: Conflict between avast(4.8.1195) and SSM(System safety monitor) Free edition
Post by: Vlk on May 14, 2008, 02:56:18 PM: You're right, I can confirm that there's a conflict between SSM and the latest avast version.
We're currently investigating the issue.

Thanks
Vlk
Title: Re: Conflict between avast(4.8.1195) and SSM(System safety monitor) Free edition
Post by: tradetime on May 14, 2008, 02:56:40 PM: I am experiencing what could be a similar problem, after updating to the latest Avast my system hangs at the welcome screen and will progress no further. I also have SSM 583, was puzzeled by the previous post, were you suggesting this conflict was resolved for the latest SSM or just making a statement that he wasn't using the latest?

I am running 583 as stated on XP SP2 MCE with Returnil on demend.
Any suggestions greatly received, system boots into safe mode ok, as SSM does not load there.
Title: Re: Conflict between avast(4.8.1195) and SSM(System safety monitor) Free edition
Post by: xuhaiyang on May 14, 2008, 03:06:53 PM: You can reinstall avast 4.8.1169, previous version. Then conflict will be eliminated.
I think the issue will be fixed in next version.
Title: Re: Conflict between avast(4.8.1195) and SSM(System safety monitor) Free edition
Post by: tradetime on May 14, 2008, 03:12:10 PM: Thanks I have an ISR program on my boxes for just such problems and have rolled back to a config immediately prior to the update, hope they get it sorted, I quite like Avast.
Title: Re: Conflict between avast(4.8.1195) and SSM(System safety monitor) Free edition
Post by: Lisandro on May 14, 2008, 09:48:16 PM: Quote from: xuhaiyang on May 14, 2008, 03:06:53 PM
You can reinstall avast 4.8.1169, previous version. Then conflict will be eliminated.
I think the issue will be fixed in next version.
It's not a good idea to downgrade... Anyway, I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall for complete uninstallation.
4. Boot.
5. Stay off-line (not connected to Internet)
6. Install again the old version: http://filehippo.com/download_avast_antivirus/
7. Boot.
8. Register avast (insert the registration key).
9. Uncheck the programs updates (set to manual).
10. Only then connect to Internet (go on-line).
11. Check and post the results.
Title: Re: Conflict between avast(4.8.1195) and SSM(System safety monitor) Free edition
Post by: Vladimyr on May 15, 2008, 04:21:21 AM: Quote from: tradetime on May 14, 2008, 02:56:40 PM
I am experiencing what could be a similar problem, after updating to the latest Avast my system hangs at the welcome screen and will progress no further. I also have SSM 583, was puzzeled by the previous post, were you suggesting this conflict was resolved for the latest SSM or just making a statement that he wasn't using the latest?

I'm sorry, I was in a bit of a hurry and didn't explain. I was just making sure that reported conflict was also occurring with the latest version. We don't want the avast! team wasting their cleverness on solving a problem that may no longer occur with SSM 585 do we? ;D
Title: Re: Conflict between avast(4.8.1195) and SSM(System safety monitor) Free edition
Post by: hines232 on May 15, 2008, 06:27:31 AM: >:(Is 585ssm the "fix", Or not ?
Title: Re: Conflict between avast(4.8.1195) and SSM(System safety monitor) Free edition
Post by: Vladimyr on May 15, 2008, 06:50:08 AM: Quote from: hines232 on May 15, 2008, 06:27:31 AM
>:(Is 585ssm the "fix", Or not ?

No, it's not.
Title: Re: Conflict between avast(4.8.1195) and SSM(System safety monitor) Free edition
Post by: hines232 on May 15, 2008, 07:10:23 AM: Quote from: Vladimyr on May 15, 2008, 06:50:08 AM
Quote from: hines232 on May 15, 2008, 06:27:31 AM
>:(Is 585ssm the "fix", Or not ?

No, it's not.
Thank You. Have the latest ver. 585. Get BSOD When I click on "Process monitor" or "Preferences", other wise it is up and running. Any idea when it maybe fixed ?
Title: Re: Conflict between avast(4.8.1195) and SSM(System safety monitor) Free edition
Post by: hines232 on May 15, 2008, 07:38:53 PM: Thanks !
Title: Re: Conflict between avast(4.8.1195) and SSM(System safety monitor) Free edition
Post by: Vlk on May 16, 2008, 10:47:49 AM: The problem should be solved by v4.8.1201.

Thanks
Vlk
Title: Re: Conflict between avast(4.8.1195) and SSM(System safety monitor) Free edition
Post by: hines232 on May 16, 2008, 08:12:17 PM: Quote from: Vlk on May 16, 2008, 10:47:49 AM
The problem should be solved by v4.8.1201.

Thanks
Vlk
;DThanks Vic !!