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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: wilaus8229 on June 06, 2008, 08:15:39 AM

Title: Windows XP problem!
Post by: wilaus8229 on June 06, 2008, 08:15:39 AM

Hi:
I ve just installed the free version Avast 4x home edition and then and then this message appeared telling me that the program was successfully installed and that i had to reboot my computer, so i click reboot now. The problem is that Windows starts, everything seems to be normal i can even move the mouse but it is like the computer is still processing something (the little arrow is like thinking) because i can not access to my programs, files etc. i wanted to uninstall the program but not even the start menu opens.

My operating system is Windows XP Pro and my computer is a Compaq pc Pentium four with 40 gb Hard drive and 512mb of ram

Can anybody help me! thanks.

Title: Re: Windows XP problem!
Post by: rassel on June 06, 2008, 08:22:07 AM

[Edited post]

Oh well I know whats your problem. Try reinstall avast by

1.Download aswclear.exe (http://files.avast.com/files/eng/aswclear.exe)

2.Boot in safe mode then uninstall avast with aswclear.exe

3.Reboot

4.Reinstall avast

5.Reboot

Title: Re: Windows XP problem!
Post by: behappykiran on June 06, 2008, 08:33:18 AM

1.Download aswclear.exe

2.Boot in safe mode then uninstall avast with aswclear.exe

3.Reboot

4.Reinstall avast

5.Reboot
             

Thanks & Regards,
Kiran.P

Title: Re: Windows XP problem!
Post by: Lisandro on June 06, 2008, 05:19:07 PM

Do you have any other antivirus in this computer? Did you have in the past?
Which other security programs that could interfere?

Title: Re: Windows XP problem!
Post by: wilaus8229 on June 07, 2008, 07:00:43 AM

Thx guys, my computer is working properly now. i did what you guys said and it worked!, thx a lot!

Title: Re: Windows XP problem!
Post by: rassel on June 07, 2008, 07:15:16 AM

welcome. ;D