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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: hsherman on June 14, 2008, 03:27:50 PM

Title: Avast Home will not open
Post by: hsherman on June 14, 2008, 03:27:50 PM
OS is Vista HP.  Avast 4 Home Free edition.  Vista displays error message stating to the effect that it cannot run ashdisp.exe due to being unable to find aswcmns.dll.  Have been using Avast for years and this is the first problem...just occured today.  Any ideas other than re-installation?
Title: Re: Avast Home will not open
Post by: DavidR on June 14, 2008, 03:46:49 PM
Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

If that doesn't work try, uninstall, reboot, install, reboot.
Title: Re: Avast Home will not open
Post by: hsherman on June 17, 2008, 01:21:34 PM
DavidR:  Thanks for your reply.  Tried "Repair" with no success.  Tried to uninstall but Vista and/or Avast would not allow this.  Dowloaded ASWclear.exe from Avast site which allowed me to uninstall Avast. Then downloaded Avast (nearly 2 hours on dialup!) and reinstalled.  All OK now.  Not sure what caused the problem, but suspect it might have been a Vista update (MS Malicious Software Removal Tool) that was installed just prior to the problem with Avast. 
Title: Re: Avast Home will not open
Post by: Lisandro on June 17, 2008, 01:44:12 PM
Quote from: hsherman on June 17, 2008, 01:21:34 PM
All OK now.
Glad you've succeed!

Quote from: hsherman on June 17, 2008, 01:21:34 PM
Not sure what caused the problem, but suspect it might have been a Vista update (MS Malicious Software Removal Tool) that was installed just prior to the problem with Avast. 
Really strange... there shouldn't be any problem with this MS tool (and update) and avast... ???
Title: Re: Avast Home will not open
Post by: DavidR on June 17, 2008, 02:38:35 PM
Quote from: hsherman on June 17, 2008, 01:21:34 PM
DavidR:  Thanks for your reply.  Tried "Repair" with no success.  Tried to uninstall but Vista and/or Avast would not allow this.  Dowloaded ASWclear.exe from Avast site which allowed me to uninstall Avast. Then downloaded Avast (nearly 2 hours on dialup!) and reinstalled.  All OK now.  Not sure what caused the problem, but suspect it might have been a Vista update (MS Malicious Software Removal Tool) that was installed just prior to the problem with Avast. 

You're welcome, glad I could help.

I'm on dial-up and it doesn't take me anything close to 2 hours, did you download it from the avast.com servers ?
If you used the cnet link or other download sites, there are times their servers are very busy.

Happily things are OK now, which is the most important thing.

Personally I don't use the MS Malicious software tool, but if you do you have to be on your toes for anything it detects.