Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: pokemonmasters on June 29, 2008, 03:32:57 PM
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Well I just installed the trial of Avast 4.8 pro, and I get this error when I tried to move some Trojan to the chest (it said "Recommended Action : Move to chest" so i pressed move to chest instead of delete..)
Program cannot use Chest client: (null)
--->Description: Virus chest server is not running. RPC communication failed.
Any idea how I can fix this?
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Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?
Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.
If that doesn't work try, uninstall, reboot, install, reboot.
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Do you have the trojan file name and path also?
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I am getting the same error when clicking on the 'Chest' Icon in the simple interface.
I can only start WindowsXP in Safe Mode, but chose with Networking so I have a connection.
I tried initiating all 'applications' associated with Avast 4.8 by double clicking them in the Anwil directory.
I also tried installing Avast 4.8 again, but that did not fix error.
Heeeeeeeeeeeeeeeeeeeellllllllllllllllllllllllllllpppppppppppppppppppp!! ;-)
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The question asked of the original poster is most important as any other AV or remnants of an AV can reap havoc.
So please answer the question I asked before.
Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?
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No, I did not have any other A/V Software installed at the time I got the error.
My HD crashed ~1 year ago and I had to re-install everything on a new HD. Avast Home was the only A/V software I used for a few years.
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We aren't talking about at the time of the error, but ever installed as many are notorious for the remnants they leave and the conflict they cause to other security software.
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No, I did not. Since replacing my hard drive last year, I did not have any other A/V software installed, before I got the error.
I will mention I just did a search for all files that were modified in the last 2 days and now realized this Virus/Worm wiped out my entire Windows User Profile and all the files in my Documents folder.
That profile is now listed as '0 files, 0 Bytes'.
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I wanted to say I got past that error only because I downloaded and ran a few other programs that found 76 virus infected files.
First I downloaded 'Malwarebytes' Anti-Malware and then ComboFix and they cleaned up the 76 infections.
Unfortunately, WinXP still locks during start up before the Windows Login Page appears. I tried going to Windows Update and it gave me:
[Error number: 0x8007043C]
The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem.
The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem.
For self-help options:
Frequently Asked Questions
Find Solutions
Windows Update Newsgroup
For assisted support options:
Microsoft Online Assisted Support (no-cost for Windows Update issues)
so Im going to give Mr Bill and his crew a shot at it, until they try to ask me for money. ;-)
Any suggestions would be appreciated though and keep up the good support. I used to train MindSpring/Earthlink Tech Support to give "Wow Support", so my hats off to ya'll trying to help others. :-)