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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: RacerX on July 06, 2008, 02:55:47 PM

Title: Cannot Receive Email
Post by: RacerX on July 06, 2008, 02:55:47 PM

I recently switched from AVG to Avast.  With Avast, I cannot receive email.  If I go to the On-Access Scanner and remove the POP redirect (delete it so that it is empty), I can download my email.  I am using Outlook Express.

POP redirect was 110, and Outlook Express is set to 110.

Thanks!

Title: Re: Cannot Receive Email
Post by: DavidR on July 06, 2008, 03:08:45 PM

What Operating System are you using ?

What is your firewall ?
Does it allow ashMaiSv.exe internet access ?
- If it does delete the entry for it and try to collect your email, this will force the firewall to ask permission again.

Title: Re: Cannot Receive Email
Post by: Lisandro on July 06, 2008, 03:26:12 PM

Did you fully uninstalled AVG?

Title: Re: Cannot Receive Email
Post by: RacerX on July 07, 2008, 05:47:41 AM

As far as I know AVG was fully uninstalled.  I used the AVG uninstaller, and the AVG folder is gone. 

I checked running processes and do not see anything that looks like it belongs to AVG.  I do see ashMaiSv.exe is running.

Regarding operating system and firewall, I'm using Windows XP and Comodo.  I checked the Firewall Network Policy in Comodo, and ashMaiSv.exe was set as a web browser.  I changed it to a Trusted Application, but still same problem.  I then checked the Defense+ Security Policy, and ashMaiSv.exe had a custom policy.  I changed it to a Trusted Application, and still same problem.  I then tried shutting down Comodo, and still same problem!

Any other ideas?

Title: Re: Cannot Receive Email
Post by: Lisandro on July 09, 2008, 12:33:04 AM

Quote from: RacerX on July 07, 2008, 05:47:41 AM

Any other ideas?

Delete the ashMaiSv.exe entries and try to send/receive emails again.
Allow the connections...
Some glitches into firewall settings could block emails to be sent/received.

Title: Re: Cannot Receive Email
Post by: RacerX on July 09, 2008, 02:34:13 AM

I double-checked the Firewall Network Policy in Comodo, and ashMaiSv.exe was still set as a web browser.  Evidently I neglected to click the "Apply" button.

I set it to a Trusted Application, and now it works.

Thank you for all your help!

Brian

Title: Re: Cannot Receive Email
Post by: Lisandro on July 09, 2008, 04:54:28 PM

Quote from: RacerX on July 09, 2008, 02:34:13 AM

Thank you for all your help!

You're welcome Brian. Feel free to come back any time you need help or just to change experiences 8)