Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: LethalBoy on July 06, 2008, 08:18:02 PM

Title: My Avast 4.8 Home Doesn't Update Automatically
Post by: LethalBoy on July 06, 2008, 08:18:02 PM
I installed Avast 4.8 yesterday and it updated automatically but today when I turn on the pc it doesn't want to update automatically (no blue message and nothing). Then I updated it manually to the most recent update file. But why avast doesnt update automatically today? what I have to do?
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: Spiritsongs on July 06, 2008, 08:31:22 PM
 :)  Hi :

 First, we need to know the name of your previous antivirus program AND IF
 you used its "Removal Tool" IF One exists !?

 2nd: "Automatic Updates" are usually done AFTER selecting that Setting in
 the "Program Settings", which is accessed by RIGHT-clicking on the "a" ball ;
 have you done that !?
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: Lisandro on July 06, 2008, 08:50:58 PM
Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

It's strange that you can manually update but not automatically...
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: DavidR on July 06, 2008, 09:02:55 PM
I installed Avast 4.8 yesterday and it updated automatically but today when I turn on the pc it doesn't want to update automatically (no blue message and nothing). Then I updated it manually to the most recent update file. But why avast doesnt update automatically today? what I have to do?

There wasn't an automatic update earlier today (so you wouldn't have got a blue notification), but there just has been one. So that might account for it, if you remained on-line it would be 4 hours before it checked again, so again it is possible that you did a manual update before the next update check.

Provided you aren't getting a Red notice pop-up (update failure) you are probably OK, certainly leave it for a day or so and see if it does auto update.
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: LethalBoy on July 06, 2008, 09:41:22 PM
My previous antivirus progam was AVG Free and I dont removed it with his removal tool. Yes it says automatic in the progam update settings.

Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: Lisandro on July 06, 2008, 10:11:50 PM
My previous antivirus progam was AVG Free and I dont removed it with his removal tool.
Please, be sure: you didn't remove AVG (only disabled it) or, in fact, you've uninstalled it?
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: LethalBoy on July 06, 2008, 10:18:28 PM
yeah I uninstalled it
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: Lisandro on July 06, 2008, 10:41:07 PM
Like David said, automatic updates could not be more than daily (or two).
Check your avast logs (right click the 'a' blue icon) on 'Notice' folder. Isn't there any automatic update logged there?
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: cruser78 on July 12, 2008, 11:00:54 PM
hi there I'm experiencing this issue since yesterday i can manual update but i haven't got the you have been update message for a while. my other pc dose it but for some reason not this one what wrong?
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: Lisandro on July 12, 2008, 11:30:34 PM
Check into avast Log Viewer in 'Warning' section if there are automatic updates logged there.
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: cruser78 on July 12, 2008, 11:54:20 PM
nope none in there is that bad? or dose that mean i'm ok
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: Lisandro on July 13, 2008, 12:03:08 AM
nope none in there is that bad? or dose that mean i'm ok
Hmmm... if you've set to automatically update, than it's bad because it's not updating...
What did you set into Program Settings > Update (Basic)?
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: cruser78 on July 13, 2008, 01:00:26 AM
nope none in there is that bad? or dose that mean i'm ok
Hmmm... if you've set to automatically update, than it's bad because it's not updating...
What did you set into Program Settings > Update (Basic)?

Automatic is what it's set at. should i uninstall avast and do a reinstall it was updating itself up till yesterday.
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: wyrmrider on July 13, 2008, 01:09:27 AM
Not meaning to hijack this thread
But
What Firewall?
using zone alarm

On my system which also was previously AVG

after clicking manual update
OR
after a day or so when auto update should have run
update will run
if I turn Firewall off  for a brief period of time
or
If I reboot
 
I may watch this thread to see how you solve this one
you think :)

about the only things I have left to do is run the Norton, Panda, and other removal tools- McAfee
This system has had em all at one time or another

This may have been asked already but in addition to AVG did your system come pre-installed with any AV?
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: cruser78 on July 13, 2008, 02:01:07 AM
ok nope no pre-installed  av here i install my own operating systems so should i uninstall avast and do a reinstall.
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: wyrmrider on July 13, 2008, 02:28:55 AM
Not that you SHOULD
but you could try it
I could not really tell if you just uninstalled AVG or uninstalled- rebooted ran AVG removal tool > installed Avast

If you did not do the complete drill
(and you are not using zone alarm)
it's worth a try
First download the tools and make sure the Avast you have is the latest

 uninstall Avast from add remove programs
reboot
run the Avast removal tool
reboot
run the AVG removal tool
reboot
If me I'd run the Antivir removal tool along the way- report if it finds anything- it's a registry cleaner optimized for old AV removal
remove any mention of AVAST in your Firewall - which is it?
now fresh install Avast
reboot
check the about avast tab in the blue ball for a couple of days and see if autoupdate is working

no big rush on this if manual updating is working
you could wait till next week and see if anyone agrees with me or has a better idea
BTW
you might want to remove avast from your firewall and make it re enable first- you might get lucky and would take a lot less time
do tell me if either of  the hacks I proposed above work
no manual update for a couple of days- patience
toggle your firewall off
see if autoupdate runs
turn av back on again
thanks
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: cruser78 on July 13, 2008, 02:34:37 AM
i never had avg on this install of windows just avast so i think i will try the avast uninstall tool were do i get it?
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: wyrmrider on July 13, 2008, 02:50:09 AM
Avast website under "programs"
http://www.avast.com/eng/avast-uninstall-utility.html

antivir tool is here
http://www.free-av.com/en/tools/3/avira_antivir_removal_tool.html
it is a general purpose tool so should not find much after running the above
they also have an anti-rootkit and boot sector repair tools
no idea how good they are but removal tool works

see ya
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: cruser78 on July 13, 2008, 04:18:28 AM
i ran the removal tool in safe mode as suggested and then rebooted and reinstalled avast and yes it auto update itself its working again  :) thank you all for your help.
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: wyrmrider on July 13, 2008, 05:29:38 AM
great news
just for closure did you run the avast or the antivir tool in safe mode?
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: cruser78 on July 13, 2008, 05:58:07 AM
i ran  avast tool in safe mode  sorry kinda drugged at the moment lol dam robaxin for my back throws me for a loop
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: wyrmrider on July 14, 2008, 06:34:28 PM
score one for the good guys
Title: Re: My Avast 4.8 Home Doesn't Update Automatically
Post by: cruser78 on July 15, 2008, 12:10:08 AM
hopfeuly it still dose it lol i got a new firewall today comodo trying it out so far i like it :)