Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Nemoy on July 08, 2008, 02:04:30 PM
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Keep getting this error, CANNOT CONNECT TO DOWNLOAD 623.avast.com
I cannot update my virus lists either through the simple interface.
I tried reinstalling to no avail.
As per another post, Tech asked for 200 lines from C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
Posting below
08.07.2008 07:29:21.000 1215516561 internet SYNCER: Auth: another authentication, use WinInet
08.07.2008 07:29:55.000 1215516595 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:30:32.000 1215516632 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:31:09.000 1215516669 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:31:46.000 1215516706 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:32:23.000 1215516743 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:32:28.000 1215516748 general InvalidateCurrent: invalidated server 'Download906 AVAST Server' from 'main'
08.07.2008 07:32:28.000 1215516748 general SelectCurrent: selected server 'Download645 AVAST Server' from 'main'
08.07.2008 07:32:28.000 1215516748 internet SYNCER: Type: use IE settings
08.07.2008 07:32:28.000 1215516748 internet SYNCER: Auth: another authentication, use WinInet
08.07.2008 07:33:01.000 1215516781 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:33:38.000 1215516818 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:34:15.000 1215516855 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:34:52.000 1215516892 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:35:29.000 1215516929 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:35:34.000 1215516934 general InvalidateCurrent: invalidated server 'Download645 AVAST Server' from 'main'
08.07.2008 07:35:34.000 1215516934 general SelectCurrent: selected server 'Download916 AVAST Server' from 'main'
08.07.2008 07:35:34.000 1215516934 internet SYNCER: Type: use IE settings
08.07.2008 07:35:34.000 1215516934 internet SYNCER: Auth: another authentication, use WinInet
08.07.2008 07:36:08.000 1215516968 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:36:45.000 1215517005 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:37:21.000 1215517041 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:37:58.000 1215517078 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:38:35.000 1215517115 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:38:40.000 1215517120 general InvalidateCurrent: invalidated server 'Download916 AVAST Server' from 'main'
08.07.2008 07:38:40.000 1215517120 general SelectCurrent: selected server 'Download633 AVAST Server' from 'main'
08.07.2008 07:38:40.000 1215517120 internet SYNCER: Type: use IE settings
08.07.2008 07:38:40.000 1215517120 internet SYNCER: Auth: another authentication, use WinInet
08.07.2008 07:39:14.000 1215517154 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:39:51.000 1215517191 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:40:28.000 1215517228 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:41:05.000 1215517265 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:41:42.000 1215517302 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:41:47.000 1215517307 general InvalidateCurrent: invalidated server 'Download633 AVAST Server' from 'main'
08.07.2008 07:41:47.000 1215517307 general SelectCurrent: selected server 'Download952 AVAST Server' from 'main'
08.07.2008 07:41:47.000 1215517307 internet SYNCER: Type: use IE settings
08.07.2008 07:41:47.000 1215517307 internet SYNCER: Auth: another authentication, use WinInet
08.07.2008 07:42:21.000 1215517341 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:42:58.000 1215517378 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:43:35.000 1215517415 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:44:01.000 1215517441 internet ERROR:HttpGetWininet, catch returned 0x00002EFD
08.07.2008 07:44:01.000 1215517441 general InvalidateCurrent: invalidated server 'Download952 AVAST Server' from 'main'
08.07.2008 07:44:01.000 1215517441 general SelectCurrent: selected server 'Download621 AVAST Server' from 'main'
08.07.2008 07:44:01.000 1215517441 internet SYNCER: Type: use IE settings
08.07.2008 07:44:01.000 1215517441 internet SYNCER: Auth: another authentication, use WinInet
08.07.2008 07:44:34.000 1215517474 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:45:11.000 1215517511 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:45:48.000 1215517548 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:46:25.000 1215517585 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:47:01.000 1215517621 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:47:06.000 1215517626 general InvalidateCurrent: invalidated server 'Download621 AVAST Server' from 'main'
08.07.2008 07:47:06.000 1215517626 general SelectCurrent: selected server 'Download623 AVAST Server' from 'main'
08.07.2008 07:47:06.000 1215517626 internet SYNCER: Type: use IE settings
08.07.2008 07:47:06.000 1215517626 internet SYNCER: Auth: another authentication, use WinInet
08.07.2008 07:47:40.000 1215517660 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:48:17.000 1215517697 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:48:54.000 1215517734 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:49:31.000 1215517771 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:50:08.000 1215517808 internet ERROR:HttpGetWininet, catch returned 0x00002EE2
08.07.2008 07:50:13.000 1215517813 general InvalidateCurrent: invalidated server 'Download623 AVAST Server' from 'main'
08.07.2008 07:50:13.000 1215517813 general SelectCurrent: selected server 'Download940 AVAST Server' from 'main'
08.07.2008 07:50:13.000 1215517813 internet SYNCER: Type: use IE settings
08.07.2008 07:50:13.000 1215517813 internet SYNCER: Auth: another authentication, use WinInet
08.07.2008 07:50:15.000 1215517815 internet tried 10 servers to get file 'vps-8070600-8070500.vpu', but failed (0x20000004)
08.07.2008 07:50:15.000 1215517815 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8070600-8070500.vpu, returned 0x20000004
08.07.2008 07:50:15.000 1215517815 general Err:Cannot connect to download623.avast.com (75.125.188.242:80).
08.07.2008 07:50:15.000 1215517815 package Transferred: files 28, bytes 2340496, time 1801987 ms
08.07.2008 07:50:15.000 1215517815 package Retries: total 10, files 1, servers 12
08.07.2008 07:50:15.000 1215517815 package Submit: files 0, bytes 0, time 0 ms
08.07.2008 07:50:15.000 1215517815 package Submit success: files 0, bytes 0, time 0 ms
08.07.2008 07:50:15.000 1215517815 internet Sending stats 'http://download940.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
08.07.2008 07:50:15.000 1215517815 file NeedReboot=false
08.07.2008 07:50:15.000 1215517815 general Return code: 0x20000004 [Cannot connect to download940.avast.com (74.54.25.98:80).]
08.07.2008 07:50:15.000 1215517815 general Stopped: 08.07.2008, 07:50:15
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What is your firewall ?
Does it allow avast.setup internet access ?
- If it does delete the entry for it and do a manual update and reconnect to the internet, this will force the firewall to ask permission again.
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Using Microsofts Firewall, Have done this and am still gettin CONNECTION TERMINATED from Avast. Have tried to manually UPDATE and still same error message.
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Which is your Windows? 98, Me, XP, Vista?
Do you use any other antivirus in your computer? Did yo use in the past?
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?
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Running XP, no other virus protection, have already tried the Uninstall/reinstall option with same error showing up.
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Have just tried to repair, gives me MUST USE UPDATE dialog, when I update via Control panel I get same error. Connection Terminated.
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I suggest an installation from the scratch:
1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.
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Deleted Avast, then ran AvastUninstall. Followed intructions. Reinstalled Avast, Same thing happens. It connects, seems to DL a few files then error "CONNECTION TERMINATED" retrying..... hangs up then nothing. After about 2 minutes Error message comes up, Cannot connect to Download
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Thought I would post the solution, found out the problem with my connection had to do with my ROUTER. Some how just unplugging and plugging my computer into a different ROUTER port on my 8 port Linksys solved the problem. Can connect to AVAST no problem now.
Thanks for the time and patience in trying to solve my problem, I hope this blog can help others.
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You're welcome, thanks for the feedback I hate mysteries too.
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Thanks for the time and patience in trying to solve my problem, I hope this blog can help others.
Sure it will... Feel free to come back any time you need help or just to change experiences 8)