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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: johnwey on April 07, 2004, 05:55:47 AM

Title: Not happy
Post by: johnwey on April 07, 2004, 05:55:47 AM
My Nortons ran out, and I hated how it takes over everywhere, so I downloaded Avast Pro.

From that moment on, I can't print from Outlook Express, and I regularly have to print emails for work, and certain web pages go through the process of loading, but are completely blank!

One of these is the Microsoft Update page.

I installed Mozilla Firefox which solved the problem, except for Windows updates, which Billy Gates says I must get though IE.

But I still can't print my emails.

Avast Pro has been completely uninstalled, and I'm running AVG for the minute.

I'm running Win2000, IE6, Firefox .8 and OE6, 2.6Mhz AND processor and a gig of 400Mhz RAM

John
Title: Re:Not happy
Post by: Culpeper on April 07, 2004, 06:08:20 AM
Unfortunately, Norton still leaves a nasty footprint that may interfere with the installation of Avast.  Please refer to "Technical's" tried and true method of removing Norton from you computer.  Around here, Norton is the equivalent of malware once the user has no further use for it.

http://forum.avast.com/index.php?board=2%3baction=display%3bthreadid=1687
Title: Re:Not happy
Post by: Lisandro on April 07, 2004, 06:11:46 AM
Did you uninstall (and clear) your system of Norton before installing avast?
Both antivirus at the same machine are incompatible...

But it's quite strange for me... avast should not interfere with printing...  :-\

Did you make a search on the board for printing problems?
Title: Re:Not happy
Post by: Culpeper on April 07, 2004, 06:14:31 AM
Hello, Technical.  Well, he was online and now he's not.  I hope he comes back later.
Title: Re:Not happy
Post by: techie101returns on April 07, 2004, 06:15:34 AM
culpeper,

I was looking for Technicals info/link the other day.

Thanks.  I needed it for another post.  It works!

Techie
Title: Re:Not happy
Post by: johnwey on April 07, 2004, 06:35:31 AM
Well, I've run the Norton's program to uninstall properly, and RegClean, RegCleaner PLUS RegSupreme, but still can't print emails and still get blank pages in IE6.

Can't think of anything else to try . . .

John
Title: Re:Not happy
Post by: Culpeper on April 07, 2004, 06:40:50 AM
Did you try running the repair option for IE6?
Title: Re:Not happy
Post by: Culpeper on April 07, 2004, 06:44:51 AM
You may need to rollback IE6.  I hope not.  I hate having to do that.  I've had to do it once.
Title: Re:Not happy
Post by: johnwey on April 07, 2004, 07:00:02 AM
Jeees!

Ten years of receiving emails, and I've never heard of either of those things!

:o)
Title: Re:Not happy
Post by: Culpeper on April 07, 2004, 07:12:11 AM
You can run the IE repair program through the add/remove program icon in the control panel.
Title: Re:Not happy
Post by: Culpeper on April 07, 2004, 07:13:50 AM

Select Microsoft Internet Explorer and then select repair.
Title: Re:Not happy
Post by: johnwey on April 07, 2004, 07:43:48 AM
Now there's something:

It won't run! Just gives me a blank window and a line of text describing what you can do in the Add/Remove programs section.

John
Title: Re:Not happy
Post by: Vlk on April 07, 2004, 08:09:21 AM
Try downloading and running the AvClear4 program: http://www.avast.com/i_idt_1336.html
Title: Re:Not happy
Post by: johnwey on April 07, 2004, 08:15:50 AM
Seems like Avast.com's off the air for now -- I'll try later (neither your link, nor the link to their home page, works at present)

John
Title: Re:Not happy
Post by: Vlk on April 07, 2004, 08:32:36 AM
Strange, works OK for me...

Try alternative URLs:
http://download1.avast.com/i_idt_1336.html
http://download3.avast.com/i_idt_1336.html
http://download4.avast.com/i_idt_1336.html
http://download5.avast.com/i_idt_1336.html
http://download6.avast.com/i_idt_1336.html
http://download7.avast.com/i_idt_1336.html
http://www.asw.cz/i_idt_1336.html

:)
Vlk
Title: Re:Not happy
Post by: johnwey on April 07, 2004, 08:57:58 AM
Sometimes wierd things happen here Down Under.

I've done it, and will reboot, then come back here.

Cheers

John
Title: Re:Not happy
Post by: Vlk on April 07, 2004, 09:04:54 AM
Don't worry... be happy... :D
Title: Re:Not happy
Post by: johnwey on April 07, 2004, 09:21:37 AM
Yeah I'm happy, beer in hand . . . end of the day, 12 hours billable under my belt . . .

But still no printing of emails and blank pages in IE6.

And 'Add/Remove Programs' is still blank as well.

A thought: Do you think there is some element of Windows itself which is buggered, given IE6 and the Control Panel are both playing up?

John
Title: Re:Not happy
Post by: Vlk on April 07, 2004, 10:05:36 AM
Yep, my guess is that it's actually avast's fault.. ;D

I mean, chances are the ScriptBlocker module was not uninstalled properly - and the system would then behave quite like you're describing...

That's why I wanted you to download and run the program...

Vlk
Title: Re:Not happy
Post by: johnwey on April 07, 2004, 11:32:17 AM
Back for a minute after a big dinner . . .

I ran the software before I posted the last message.

Where to now, do you think?

John
Title: Re:Not happy
Post by: Njguy on April 07, 2004, 07:09:46 PM
I had the smae problem with Norton, i used there removel tool, i found it on there website, its called Rnav2003, it worked.
I still had to maulally delete some of there software but a good registry cleaner works for that.
Title: Re:Not happy
Post by: johnwey on April 07, 2004, 08:18:57 PM
Yeah mate -- done all that . . . used the Nortons one, then the Acast one then RegClean, Reg Cleaner and finally Reg Supreme.

I think I need a Windows specialist

 ???
Title: Re:Not happy
Post by: CoJo on April 08, 2004, 12:44:06 AM
Yeah mate -- done all that . . . used the Nortons one, then the Acast one then RegClean, Reg Cleaner and finally Reg Supreme.

I think I need a Windows specialist

 ???

John, a belated welcome to the forum!

I went through much the same thing months ago >:(
With the help of many folks on this forum, we finally got things corrected and running right...jmo, of course, but if you follow their directions step by step it will help.
NAV has caused alot of problems that takes some effort to clear up...

cojo
Title: Re:Not happy
Post by: johnwey on April 08, 2004, 01:26:39 AM
Thanks Cojo -- all done as instructed so far to no avail . . . if you have any further ideas it'd be great!

Otherwise I guess it's over to Thunderbird for email, and all Windows updates in future by downloading network installations (I still have one computer I didn't install Avast on).

Cheers mate

John
Title: Re:Not happy
Post by: shgoh on April 08, 2004, 01:38:36 AM
errr....after you are confident that you cleared everything left behind by norton....hmm why not try repairing windows instead?...i'm not too sure...but it seems that you might not have any other choices...

anyway....welcome to avast forums... :)

awaiting your good news... ;)
Title: Re:Not happy
Post by: johnwey on April 08, 2004, 01:55:36 AM
No Mate -- I'm not confident, although as you can see I ran Norton's little program, as well as Avast's, and a host of registry cleaners.

I'd repair Windows if I could, but as you can also see, Add/Remove programs being a blank window is one of the problems I'm faced with.

Lucky there's still one machine here that's never met Avast, hey?

I'm a bit pi**ed at Nortons though, because although I've never had a problem in four years of usage, as soon as I decided to leave them, that's when I discovered how much they'd taken over my machine.

:o)