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Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: zone8 on April 08, 2004, 12:31:25 AM

Title: Kerio Mail Plugin install problem
Post by: zone8 on April 08, 2004, 12:31:25 AM

Hi,

I downloaded the latest version of Kerio plugin trial version.
When I run the install program it gets to point where you add the licence.dat and then returns the message "Licence.dat is invalid" I have tried to move the file to a different location and I downloaded the program again still no luck.

 ???

Title: Re:Kerio Mail Plugin install problem
Post by: Vlk on April 08, 2004, 07:41:54 AM

So you're trying to use the DEMO license or you have purchased the product and have a commercial license?

First, please check the system clock. It should be set correctly.
Next, if you have purchased a license file, please send it to my email address, I'll make sure that it's OK...

Thanks
Vlk

Title: Re:Kerio Mail Plugin install problem
Post by: zone8 on April 08, 2004, 07:56:06 AM

I downloaded the TRIAL version of the DEMO for Avast for Kerio, it was limited to 60days.
The system clock is right, I even tried putting it back a day but no luck.
I had a look in the support areas and searched the forums for possible fixes but didnt see any.

Cheers

Title: Re:Kerio Mail Plugin install problem
Post by: Vlk on April 08, 2004, 08:00:57 AM

So you just click the DEMO button in the setup program, and you got the message (License.dat is invalid...)?

Title: Re:Kerio Mail Plugin install problem
Post by: zone8 on April 08, 2004, 09:41:34 AM

 ;) spot on...."The license file is invalid".
At first I thought it might be a problem because I was installing on as an admin user via  terminal services. But even when I log directly on the the box as the administrator still no go.

Title: Re:Kerio Mail Plugin install problem
Post by: zone8 on April 08, 2004, 09:43:21 AM

also checked the program was right and it says Kerio Avast.

Title: Re:Kerio Mail Plugin install problem
Post by: zone8 on April 08, 2004, 10:01:43 AM

hmm....I am now downloading the file from the czech site rather than the US.
File size on US site is 3855971 and dated 26/02/2004 23:57. the czech file is 3889526 dated 7/04/2004. Might explain a bit will report findings shortly.

Title: Re:Kerio Mail Plugin install problem
Post by: zone8 on April 08, 2004, 10:25:54 AM

now I get an 1006 error (000003EE) on install .... this may be a download corruption so I will go again.

Title: Re:Kerio Mail Plugin install problem
Post by: Vlk on April 08, 2004, 10:51:25 AM

Interesting indeed. Please check your TEMP folder. Is it set correctly??

The folder must exist and be accessible, otherwise you'll have lots of problems (not only with avast).

BTW what operating system are you using, exactly?


Thanks
Vlk

Title: Re:Kerio Mail Plugin install problem
Post by: zone8 on April 08, 2004, 10:59:09 AM

okay....the temp folder was correctly set, even when I moved the .dat file from the temp folder to another location in stalled. I was running it on a Windows 2003 Server.
I have now had a successful download and installation using the CZ site file was trouble free. One can only guess that the US file is an older version and has problems with install.


 ;D Happy now I am able to test .....thanks Vlk for the banter!

Title: Re:Kerio Mail Plugin install problem
Post by: Vlk on April 08, 2004, 11:01:07 AM

Glad it worked...

And hey -- stop giggling at me... ;D


I'll make sure the US servers are synced...

Vlk