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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: katarina on August 25, 2008, 05:16:31 AM

Title: Avast!: The process cannot access the file ...
Post by: katarina on August 25, 2008, 05:16:31 AM
... because it is being used by another process.

My daughter visited a web-page she found on a Google search and Avast immediately alerted her to "JS: Redirector B [trj]" but she can't move it to the chest because the file is being used by another process.

I cannot keep my eyes open to help her tonight.   I will direct her here in case someone else can make suggestons tonight for what steps she should take next. She is currently running an Avast Scan, but I'm wondering if she needs to just delete the file from her temporary internet files.
Title: Re: Avast!: The process cannot access the file ...
Post by: PotatoMan on August 25, 2008, 11:10:51 AM
... because it is being used by another process.

My daughter visited a web-page she found on a Google search and Avast immediately alerted her to "JS: Redirector B [trj]" but she can't move it to the chest because the file is being used by another process.

I cannot keep my eyes open to help her tonight.   I will direct her here in case someone else can make suggestons tonight for what steps she should take next. She is currently running an Avast Scan, but I'm wondering if she needs to just delete the file from her temporary internet files.


Do you know how to run a Boot Time Scan? Open avast! and right click, then select Shedule boot time scan. When avast! asks you what to do with the files it found as JS.Redirector.Trj, select Move All To Chest

Post back with results
Title: Re: Avast!: The process cannot access the file ...
Post by: Mike Buxton on August 25, 2008, 02:15:21 PM
Hi katarina,

I doubt PotatoMan's solution will work, as described, without the paid Pro version of Avast.

I suggest you await advice from an experienced writer.

My regards
Title: Re: Avast!: The process cannot access the file ...
Post by: Vladimyr on August 25, 2008, 03:43:55 PM
Hi katarina,

I doubt PotatoMan's solution will work, as described, without the paid Pro version of Avast.

I suggest you await advice from an experienced writer.

My regards

Hi katarina
Potatoman's advice is perfectly feasible.

(FYI. Potatoman and Mike Buxton have not seen eye-to-eye on another matter. This particular post by Mike Buxton is not helpful. Enough said.)
Title: Re: Avast!: The process cannot access the file ...
Post by: DavidR on August 25, 2008, 03:58:51 PM
Scheduling a boot-time scan is available in all version of avast Home or Pro (what isn't available is on-demand scan scheduling, which is totally different), this is however, dependant on the OS you use, older OSes, win9x, winME don't support the boot-time scan.

If you have XP, vista32bit or Win2k, you could enable a boot time scan. Right click the avast icon, select Start avast! Antivirus, Menu, 'Schedule boot-time scan...'
Or see http://www.digitalred.com/avast-boot-time.php (http://www.digitalred.com/avast-boot-time.php).
Title: Re: Avast!: The process cannot access the file ...
Post by: katarina on August 25, 2008, 04:16:43 PM
I believe that she deleted her temporary internet files (location of the suspect file) last night.  Based upon the advice here, she scheduled a boot-time scan this morning before leaving for work.  (She is using XP Home and Avast Home.)

I may not know the results until later this evening.  Even if it is clear, I will have her run some online scans, as well as A-Squared Free.

I just realized that I should have posted in the "Viruses and Worms" forum.  I forget that it is there since this is the only forum that I normally visit here.  If someone has the ability to move this to the proper forum, that would be great.
Title: Re: Avast!: The process cannot access the file ...
Post by: DavidR on August 25, 2008, 04:22:57 PM
One of the moderators will hopefully move it if they happen to notice it.

Until later then.
Title: Re: Avast!: The process cannot access the file ...
Post by: Mike Buxton on August 25, 2008, 04:33:09 PM
Potataman,

I am happy to admit that you were more right than me on this occasion.

Vladimyr,

I have no doubt katerina has welcomed your helpful advice and I wish her success.

DavidR,

As I have W98SE the scheduled boot scan option is greyed out and I also misinterpreted what I had read about scheduling in the Free version so I would like to record my thanks for your full explanation.

My regards
Title: Re: Avast!: The process cannot access the file ...
Post by: DavidR on August 25, 2008, 05:01:11 PM
You're welcome.
Title: Re: Avast!: The process cannot access the file ...
Post by: PotatoMan on August 25, 2008, 08:35:20 PM
Potataman,

I am happy to admit that you were more right than me on this occasion.

Vladimyr,

I have no doubt katerina has welcomed your helpful advice and I wish her success.

DavidR,

As I have W98SE the scheduled boot scan option is greyed out and I also misinterpreted what I had read about scheduling in the Free version so I would like to record my thanks for your full explanation.

My regards

As of right now, I officially respect you.

Hopefully from this period on, we can stay on the same page.

Katarina:
I should have asked you what your OS was before I told you to run a boot time scan. I am sorry for this.

Hoping this is not too serious :D
Title: Re: Avast!: The process cannot access the file ...
Post by: Mike Buxton on August 25, 2008, 08:55:32 PM
PotatoMan,

I joined in the other post thinking your mood that day was unreasonably rude and arrogant - well I am pleased to reciprocate by saying my opinion of you has improved beyond recognition.

Most importantly, with your help, hopefully katarina will have solved her daughter's problem.

Also. importantly to me, I now understand two aspects of Avast as regards the Free version and 98SE.

My regards to all

Title: Re: Avast!: The process cannot access the file ...
Post by: katarina on August 25, 2008, 09:20:13 PM
Mike Buxton and PotatoMan ...

I am pleased to see that the two of you have had a meeting of the minds and reached a place of mutual respect.  That will go a long way in your establishment as valued members of this community. 

PotatoMan ... it still remains to be seen whether my daughter really has a problem or not, but I do appreciate your directing me (her) to the boot-time scan.  In the years that I have used Avast! I haven't had a need to use it before.  I was too tired last night to search the forums to find the standard advice for a situation such as this.  Thank you for saving me a little time and frustration.

On another note, I would like to say how refreshing it is to participate in a forum where the novice users aren't ridiculed and criticized for not having found answers on their own, using the search feature.  Many of us are in a state of panic when something pops up and cannot think clearly enough at the time to be self-sufficient.  My hat is off to all the helpers who treat us with respect and compassion.   :)

Title: Re: Avast!: The process cannot access the file ...
Post by: PotatoMan on August 25, 2008, 10:16:25 PM
Mike Buxton and PotatoMan ...

I am pleased to see that the two of you have had a meeting of the minds and reached a place of mutual respect.  That will go a long way in your establishment as valued members of this community. 

PotatoMan ... it still remains to be seen whether my daughter really has a problem or not, but I do appreciate your directing me (her) to the boot-time scan.  In the years that I have used Avast! I haven't had a need to use it before.  I was too tired last night to search the forums to find the standard advice for a situation such as this.  Thank you for saving me a little time and frustration.

On another note, I would like to say how refreshing it is to participate in a forum where the novice users aren't ridiculed and criticized for not having found answers on their own, using the search feature.  Many of us are in a state of panic when something pops up and cannot think clearly enough at the time to be self-sufficient.  My hat is off to all the helpers who treat us with respect and compassion.   :)



Thank you on your kindness and good words, believe me, it is very appreciated.

I understand how you feel when a warning comes up and you have no clue what to do, its OK, a lot of people feel the same way.

I am also very happy with how calm and helpful you have been during this situation.

JS.Redirector information: http://onecare.live.com/standard/en-us/virusenc/virusencinfo.htm?VirusName=Trojan:JS/Redirector.N

Excellent Virus Removal Program

Malwarebytes Antimalware (RECOMMENDED
www.malwarebytes.org

Mozilla Firefox (A safer, faster browser than Internet Explorer) (RECOMMENDED)
www.mozilla.com

Please post back the results of the boot time scan.

Best Reguards,
David (PotatoMan)



Title: Re: Avast!: The process cannot access the file ...
Post by: wyrmrider on August 25, 2008, 10:28:55 PM
Mike
we w98SE users can run avast in safe mode
almost same o same o

Looks like F-protect is dropping W98 support and DOS support is gone
anyone know of a current DOS scanner
NTFS file users - do not try this at home
Title: Re: Avast!: The process cannot access the file ...
Post by: katarina on August 26, 2008, 03:15:18 AM
When my daughter got home, the boot-time scan had finished and her normal windows log in screen was displayed.

If the boot-time scan had encountered a problem, would it have stopped and waited for user input before continuing?  Or ... does she need to go looking for the results to see if there was a problem?
Title: Re: Avast!: The process cannot access the file ...
Post by: Mike Buxton on August 26, 2008, 03:56:02 AM
HI katarina,

I think, but I do not know, that all is well. My reason for posting is merely to congratulate you on your style of writing which is a model of tact and politeness and an example to some of us, including me.

I am, however, certain that there is no need for panic as I'm sure you will get any advice you need.

My regards
Title: Re: Avast!: The process cannot access the file ...
Post by: katarina on August 26, 2008, 04:11:49 AM
Mike .. thank you for your positive feedback. 

I have participated in many different online communities over the years and have been fortunate to have had excellent role models among the leaders of those communities.  The examples they set when dealing with conflicts among members were exceptional. I will be forever grateful for the lessons I have learned from those individuals.

 
Title: Re: Avast!: The process cannot access the file ...
Post by: Vladimyr on August 26, 2008, 08:15:08 AM
When my daughter got home, the boot-time scan had finished and her normal windows log in screen was displayed.

If the boot-time scan had encountered a problem, would it have stopped and waited for user input before continuing?  Or ... does she need to go looking for the results to see if there was a problem?


Yes, the boot-time scan asks for user intervention by default. A report is logged at "C:\Program Files\Alwil Software\Avast4\DATA\report\aswBoot.txt" as well.
Title: Re: Avast!: The process cannot access the file ...
Post by: Vladimyr on August 26, 2008, 08:32:44 AM
Mike
we w98SE users can run avast in safe mode
almost same o same o

Looks like F-protect is dropping W98 support and DOS support is gone
anyone know of a current DOS scanner
NTFS file users - do not try this at home

wyrmrider
See http://forum.avast.com/index.php?topic=28634.msg238033#msg238033
Despite the installer file name, KAVDOSNT.EXE, it works with all 32-bit windows.
If you're interested, PM me and I'll send you a download link.
Title: Re: Avast!: The process cannot access the file ...
Post by: katarina on August 26, 2008, 12:46:25 PM

Yes, the boot-time scan asks for user intervention by default. A report is logged at "C:\Program Files\Alwil Software\Avast4\DATA\report\aswBoot.txt" as well.

Thank you ...I will let her know. 
Title: Re: Avast!: The process cannot access the file ...
Post by: Lisandro on August 26, 2008, 02:10:07 PM
Vladimyr, is Kaspersky for DOS being updated? Last time I've saw, the virus definitions aren't up-to-date for a long time... ???
Title: Re: Avast!: The process cannot access the file ...
Post by: DavidR on August 26, 2008, 03:36:16 PM
It is probably OK, however, it is possible to use the advanced settings (when you schedule the boot-time scan) to take actions automatically upon detection and we don't know if that is the case.

Check this file using notepad, C:\Program Files\Alwil Software\Avast4\DATA\Report\aswBoot.txt this contains a summary of the boot-time scan.

Copy and paste the contents here.
Title: Re: Avast!: The process cannot access the file ...
Post by: Vladimyr on August 26, 2008, 03:46:35 PM
Vladimyr, is Kaspersky for DOS being updated? Last time I've saw, the virus definitions aren't up-to-date for a long time... ???

Not sure. I'll check tomorrow.
Title: Re: Avast!: The process cannot access the file ...
Post by: PotatoMan on August 26, 2008, 10:15:14 PM
Mike .. thank you for your positive feedback. 

I have participated in many different online communities over the years and have been fortunate to have had excellent role models among the leaders of those communities.  The examples they set when dealing with conflicts among members were exceptional. I will be forever grateful for the lessons I have learned from those individuals.

 

If the boot time scan went straight to Windows, then it is most likely there is nothing to worry about.

JS.Redirector is a temporary thing that redirects users to sites that trick them into downloading/buying rogue/dangerous software. This process is called social engineering.

You should be fine, download the files I recommended and be safe :D

Title: Re: Avast!: The process cannot access the file ...
Post by: gdiloren on August 26, 2008, 10:21:57 PM
If a malware is encountered it would have stop. It appears your system is clean! 8)
Title: Re: Avast!: The process cannot access the file ...
Post by: DavidR on August 26, 2008, 11:33:01 PM
That isn't completely correct I suggest you read my post again. Also see image.
Title: Re: Avast!: The process cannot access the file ...
Post by: katarina on August 27, 2008, 03:14:53 AM
It is probably OK, however, it is possible to use the advanced settings (when you schedule the boot-time scan) to take actions automatically upon detection and we don't know if that is the case.

Knowing my daughter as I do ... and knowing that she probably didn't do anything other than the basics when she set the scan up, I doubt she used the advanced settings, but I have asked her to send me a copy of the log, just to be sure.

I am glad that you posted the image and pointed out that the advanced options are available.  Many times we do not check the boxes that allow us additional options and we are oblivious to their existence.

On another note ... I have not been receiving email notifications regarding additional responses to this thread.  I was getting them previously, but they stopped.  What am I overlooking?
Title: Re: Avast!: The process cannot access the file ...
Post by: Vladimyr on August 27, 2008, 04:44:53 AM
On another note ... I have not been receiving email notifications regarding additional responses to this thread.  I was getting them previously, but they stopped.  What am I overlooking?

The "NOTIFY" button on each topic toggles between enabled and disabled and requires user confirmation of the change. If you click it now, does it ask if you want to disable, or enable?
Title: Re: Avast!: The process cannot access the file ...
Post by: katarina on August 27, 2008, 01:24:37 PM
The "NOTIFY" button on each topic toggles between enabled and disabled and requires user confirmation of the change. If you click it now, does it ask if you want to disable, or enable?

I did get an email notification for your reply and when I click the NOTIFY button, it does ask if I want to disable. 

I think the problem was on my side.  I have been running scans and deleting cookies on my computer the past few days as I was troubleshooting what I thought was a problem with my computer.  My banking web-site wouldn't even let me log in because its cookies were gone. 

Things should be looking up now, since I finally discovered that my "problem" was that Google is tinkering with their software, causing me to think there was a problem with my machine, when it was really Google.  I do not like Google "Suggest" taking over my search box.  :(
Title: Re: Avast!: The process cannot access the file ...
Post by: DavidR on August 27, 2008, 03:40:23 PM
There are many useful configuration elements in avast, many that would lie undiscovered. it is good to have a rummage around (but don't change anything unless you know the effect it will have) ;D

Yes the email notifications can be useful or a bit of a pain, I would get hundreds in the course of a week ;D

There is also a useful tool on the forums in the Forum Theme I use, Babylon and that is 'Show new replies to your posts.' So any replies to topics that you either start or contribute to would be listed when you click the link.

I don't know if it is as readily accessible in the other forum themes, available through the Profile button, Look and Layout Preferences, Current Theme: So another hidden gem ;D
Title: Re: Avast!: The process cannot access the file ...
Post by: katarina on August 27, 2008, 03:59:09 PM
There is also a useful tool on the forums in the Forum Theme I use, Babylon and that is 'Show new replies to your posts.' So any replies to topics that you either start or contribute to would be listed when you click the link.

I don't know if it is as readily accessible in the other forum themes, available through the Profile button, Look and Layout Preferences, Current Theme: So another hidden gem ;D

I now think that the lack of email notifications is related to this statement in one of the email notices:

"More replies may be posted, but you won't receive any more notifications until you read the topic."

Sometimes, I actually remember to "log out" of the Avast! forums instead of staying logged in "forever."  If I view the responses without logging back in, the notifications cease.  My mistake.  :(

I did look for the forum themes, but could not find them.  Perhaps because I am using the Home version?  That made no sense ... how could my version of Avast! have anything to do with the way the forums operate?  I think I need caffeine!   ;D
Title: Re: Avast!: The process cannot access the file ...
Post by: Lisandro on August 27, 2008, 04:03:17 PM
I did look for the forum themes, but could not find them.  Perhaps because I am using the Home version?
No, these things aren't related each other...
Go to the forum profile, Look and Layout Preferences, Current Theme, Change.
Title: Re: Avast!: The process cannot access the file ...
Post by: katarina on August 27, 2008, 04:07:32 PM
Go to the forum profile, Look and Layout Preferences, Current Theme, Change.

A picture may be worth a thousand words here. I'm still not seeing it when I go to my Profile settings.

Edit:  However, I do see now that the following is viewable on my screen even if I can't find the "Look and Layout Preferences."  I just never paid attention to it before.  It's amazing what you can overlook when your eyes focus only on the familiar.

Show unread posts since last visit.
Show new replies to your posts.
 
Title: Re: Avast!: The process cannot access the file ...
Post by: Lisandro on August 27, 2008, 04:20:17 PM
A picture may be worth a thousand words here. I'm still not seeing it when I go to my Profile settings.

I can't find the "Look and Layout Preferences."
Title: Re: Avast!: The process cannot access the file ...
Post by: katarina on August 27, 2008, 04:30:06 PM
Thank you Tech ... now I "see" ... but not really.   ;)

This must be another new member limitation.

The only option I have under "Modify Profile" is "Account Related Settings."  At least now I can give up on the caffeine.   ;D
Title: Re: Avast!: The process cannot access the file ...
Post by: Lisandro on August 27, 2008, 04:33:48 PM
The only option I have under "Modify Profile" is "Account Related Settings."  At least now I can give up on the caffeine.   ;D
Maybe the limitation is due to your 18 posts... maybe at 20 you can get it...