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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Kate101 on August 31, 2008, 05:58:23 AM

Title: After installing Avast, I can no longer shut my computer down
Post by: Kate101 on August 31, 2008, 05:58:23 AM

After installing Avast, I can not longer shut my computer down. I have even tried closing Avast before trying to turn my computer off, but that doesn't even work. This has only happened since installing. Any help would be appreciated. Thanks. K.

Title: Re: After installing Avast, I can no longer shut my computer down
Post by: YoKenny on August 31, 2008, 06:18:34 AM

Welcome Kate101

What is the operating system you are running?

Title: Re: After installing Avast, I can no longer shut my computer down
Post by: Kate101 on August 31, 2008, 02:37:49 PM

Thank you. I am running Windows XP Pro. Something went amiss with the 'Turn Off' button. When I click on it, all it does is restart my computer. So I thought I would outfox it, and clicked on 'Restart', but the same thing happened.

Kate 101

Title: Re: After installing Avast, I can no longer shut my computer down
Post by: Lisandro on August 31, 2008, 02:42:42 PM

Did you have any other antivirus in the past in this computer?
Does anything other change or is weird or just this annoyance?
What is set into the Energy settings of Control Panel?

Title: Re: After installing Avast, I can no longer shut my computer down
Post by: Kate101 on August 31, 2008, 05:27:55 PM

Hi.

Yes, I had AVG, but I took it off as it took hours to do a scan with it. I also have Spy Sweeper.  I have not noticed any other changes except this one. Sorry, I am not really great with computers and am not sure what 'Energy settings'' is on the Control Panel. Thanks.

Kate

Title: Re: After installing Avast, I can no longer shut my computer down
Post by: YoKenny on September 01, 2008, 12:42:06 AM

Go to Control Panel then Power Options then Advanced and make sure that Power buttons is set to Shut down.

I hardly ever use the Power button I just go to start then Turn Off Computer then Turn Off.

Title: Re: After installing Avast, I can no longer shut my computer down
Post by: Kate101 on September 01, 2008, 05:46:38 AM

It is already set at 'shut down'  Kate

Title: Re: After installing Avast, I can no longer shut my computer down
Post by: Lisandro on September 01, 2008, 04:57:10 PM

If you uninstall SpySweeper for a while, will it shutdown correctly?

Title: Re: After installing Avast, I can no longer shut my computer down
Post by: Kate101 on September 01, 2008, 05:30:45 PM

Thanks. I will try that.  Kate

Title: Re: After installing Avast, I can no longer shut my computer down
Post by: Lisandro on September 01, 2008, 05:45:31 PM

Quote from: Kate101 on September 01, 2008, 05:30:45 PM

Thanks. I will try that.  Kate

Please, post back the results.