Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Kastoli on September 11, 2008, 09:52:14 AM
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I have an exe file with a false positive reading for a trojan; i know there is no virus infecting teh file and that it IS a fase positive reading. Is there anyway i can possible set avast to completely ignore said file?
Note: It notifys me of the viruses presence and disables the exe upon running it ONLY.
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To know if a file is a false positive, please submit it to VirusTotal (http://www.virustotal.com/xhtml/index_en.html) and let us know the result. If it is indeed a false positive, send it in a password protected zip to virus@avast.com. VirusTotal has a file size limit of 10Mb. Please, mention in the body of the message why you think it is a false positive and the password used. Thanks.
Maybe you need to disable Hide protected operating system files (http://www.xtra.co.nz/help/0,,4155-1916458,00.html) and enable View hidden files and folders (http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp) to manage the file(s).
As a workaround, you can add these files to the Standard Shield provider (on-access scanning) exclusion list.
Left click the 'a' blue icon, click on the provider icon at left and then Customize. Go to Advanced tab and click on Add button...
You can use wildcards like * and ?. But be careful, you should 'exclude' that many files that let your system in danger.