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Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: Evanhoe on September 23, 2008, 02:50:55 PM

Title: Can't Update
Post by: Evanhoe on September 23, 2008, 02:50:55 PM: Hi,
Hope someone can help me!I have Avast installed and running on our Win 98 computer and every few minutes a warning Window comes up with the following.....THE LICENCE KEY FOR THIS PRODUCT IS TEMPORILY DISABLED...
You system time/date has changed:fix it and enter the licence key again.
How do I that pls? I have the licence key already.Thanks.

Van
Title: Re: Can't Update
Post by: DavidR on September 23, 2008, 03:23:10 PM: Double click on the clock/time at the bottom right that will open a window, check that the day month and year are correct, adjust as required.
Title: Re: Can't Update
Post by: Lisandro on September 23, 2008, 05:12:23 PM: I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.
Title: Re: Can't Update
Post by: Evanhoe on September 24, 2008, 01:32:01 PM: Quote from: Tech on September 23, 2008, 05:12:23 PM
I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.

Hi Tech,
I think you may be right.This problem occured about a year ago,when I reinstalled our Win 98se OS,and I failed to notice the year being entered as ''2030''. I went to the Clock area and inserted that days date,but a number of our folders had already inserted 2030 as the year.All our other files have the right year though.If your above suggestion can correct this,that would be great!
In order to try your above fixes,I'll have to redownload the latest version of Avast,and that's going to take some time,as we're on Dialup,and I believe that download will be around 20 mb!I'll get back soon with results.Thanks for your help.

Van
Title: Re: Can't Update
Post by: Evanhoe on September 24, 2008, 01:39:35 PM: Quote from: DavidR on September 23, 2008, 03:23:10 PM
Double click on the clock/time at the bottom right that will open a window, check that the day month and year are correct, adjust as required.

Hi David R,
As you can see from my reply to Tech,my problem is more involved than adjusting the Clock! Thanks for the help.

Van
Title: Re: Can't Update
Post by: yuanxi on September 26, 2008, 04:12:19 PM: maybe your register key is out of date!you can register a new key!try it ! :)
Title: Re: Can't Update
Post by: Evanhoe on September 30, 2008, 03:03:03 PM: Quote from: yuanxi on September 26, 2008, 04:12:19 PM
maybe your register key is out of date!you can register a new key!try it ! :)

I doubt it since it's good to 2009!Thanks.

Van
Title: Re: Can't Update
Post by: Evanhoe on September 30, 2008, 03:10:57 PM: Quote from: Tech on September 23, 2008, 05:12:23 PM
I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.
[/quote

Hi Tech,
I'm back,to report that I tried to redownload Avast the other day,and I had to stop after downloading 43 percent,and the next day I tried to Resume the Download with my FDM downloader and got ''File not found on the server'' ! Does this mean that Avast does not permit resuming?I'm on a slow Dialup connection which can't be helped here.Thanks.

Van
Title: Re: Can't Update
Post by: Lisandro on September 30, 2008, 03:59:13 PM: Quote from: Evanhoe on September 30, 2008, 03:10:57 PM
Does this mean that Avast does not permit resuming?
As far I know you can resume.
Maybe download the same file name from files.avast.com server instead of the one you're trying to do so.
Title: Re: Can't Update
Post by: Evanhoe on October 01, 2008, 03:01:53 PM: Quote from: Tech on September 30, 2008, 03:59:13 PM
Quote from: Evanhoe on September 30, 2008, 03:10:57 PM
Does this mean that Avast does not permit resuming?
As far I know you can resume.
Maybe download the same file name from files.avast.com server instead of the one you're trying to do so.

Thanks Tech,
I,ll try ''files.avast.com'' as you suggest.

Van
Title: Re: Can't Update
Post by: Evanhoe on October 13, 2008, 02:39:35 PM: Quote from: Tech on September 30, 2008, 03:59:13 PM
Quote from: Evanhoe on September 30, 2008, 03:10:57 PM
Does this mean that Avast does not permit resuming?
As far I know you can resume.
Maybe download the same file name from files.avast.com server instead of the one you're trying to do so.
Hi Tech,
I finally downloaded Avast (26,2 mb) and reinstalled as you suggested,and that solved the problem finally.Thanks so much for your help.

Van
Title: Re: Can't Update
Post by: Lisandro on October 13, 2008, 02:59:02 PM: Quote from: Evanhoe on October 13, 2008, 02:39:35 PM
that solved the problem finally.Thanks so much for your help.
Good. Glad I could help. Come back any time you need ;)