Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: YoKenny on October 28, 2008, 10:47:42 AM
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When I right click on avast! Log Viewer in the blue ball down in the Taskmanager tray nothing happens.
How do I get to see the Log?
avast! version 4.8 Home Edition Build Jul2008 (4.8.1229)
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Is the process (ashLogV.exe) visible in the list of processes (in Task Manager, for example)?
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If you try to run ashLogV.exe from avast folder, will it run?
Does this happen after booting?
Which skin are you using?
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Is the process (ashLogV.exe) visible in the list of processes (in Task Manager, for example)?
ashLogV is not running.
There are 5 processes running ASHDISP.EXE, ASHMAISV.EXE, ASHSERV.EXE, ASHWEBSV.EXE and ASWUPDSV.EXE
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If you try to run ashLogV.exe from avast folder, will it run?
It runs but it leaves ghost images on the screen that can only be removed by reboot.
Does this happen after booting?
Yes
Which skin are you using?
Default I think.
It is light grey.
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Try this:
MENU, DISPLAY REMNANTS, LOG VIEWER Remnants, Graphics glitches, etc.
- Edit avast4.ini using Notepad [Common] section, add the following line to the section SunbeltKPFHack=2, save the file, you will be prompted by the avast! Self-defence module if this is OK answer Yes.
Whilst this is primarily for Sunbelt or Kerio Personal Firewalls it may well work even if you don't use either of these firewalls. Also see http://forum.avast.com/index.php?topic=37609.msg315764#msg315764 (http://forum.avast.com/index.php?topic=37609.msg315764#msg315764)
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Try this:
MENU, DISPLAY REMNANTS, LOG VIEWER Remnants, Graphics glitches, etc.
- Edit avast4.ini using Notepad [Common] section, add the following line to the section SunbeltKPFHack=2, save the file, you will be prompted by the avast! Self-defence module if this is OK answer Yes.
Whilst this is primarily for Sunbelt or Kerio Personal Firewalls it may well work even if you don't use either of these firewalls. Also see http://forum.avast.com/index.php?topic=37609.msg315764#msg315764 (http://forum.avast.com/index.php?topic=37609.msg315764#msg315764)
That was the fix I was looking for.
I hate Firefox but I like IE7 with IE7Pro and it could be that its right click Mouse Gestures causes a problem.
I only use the Windows firewall as I am well protected behind the built in firewall in my DSL router.
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More importantly did it work ?
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More importantly did it work ?
Perfectly 8)
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Good news, I will bet you don't use either Kerio or Sunbelt firewalls.
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sorry to jump in someone else thread
i also have the same problem clicking on tray icon and to view log sometime does not works however running log viewer from avast folder works fine,
it also leaves gostly images on desktop mostly happens after VPS update
I dont have kerio but comodo firewall, here I would like to add this problem was present even before comodo was installed.( comodo was installed just a month back)
Can the solution offered in this update be used by anyone suffering with this problem
Regards
Adi
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Yes.
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sorry to jump in someone else thread
<snip>
Can the solution offered in this update be used by anyone suffering with this problem
<snip>
Not a problem when your problem is directly related to the topic.
As Igor says, yes you can apply this fix regardless of firewall (it certainly won't hurt), let us know if it works for you.
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Good news, I will bet you don't use either Kerio or Sunbelt firewalls.
Ages ago I used to use Kerio 7.1.5 on my old AMD system but have long since sold it and I have no idea if it is still working or it has gone to PC Heaven.
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Do you use any other security-related programs?
Thanks.
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win xp sp3, comodp firewal 3.25.378(basic firewall only HIPS not installed)
applied this fix
so far it is working.
many thanks
Regards
Adi
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Ah, sorry, this question was actually for YoKenny :)
I saw the Comodo module loaded in ashSimpl.exe process in your dump (and also McAfee SiteAdvisor).
I'm trying to find the connection between these two cases - i.e. what application may be the culprint.
Thanks for the help.
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YoKenny, do you think we could ask you for an experiment?
We're trying to find out what is the conflicting application. It's either Comodo or SiteAdvisor.
To that end, it would be very useful if you could:
- remove the "fix" described above (and verify that the problem is back)
- uninstall SiteAdvisor and see if the problem persists
- if it does, uninstall Comodo and see if it persists
I'd think that uninstalling one of these should solve the problem. And the point is to find out which one it is.
Thanks
Vlk
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Do you use any other security-related programs?
Thanks.
Just Windows Defender and WinPatrol and I do not use Comodo.
I'll un-install SiteAdvisor and the fix and reboot and see what happens.
I use IE7Pro as well and it uses right click a lot and that is when the ghost entry shows up.
This is getting quite complex.
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I now have SiteAdvisor and Google Toolbar un-installed but I still have IE7Pro installed and I can view the Log without a problem so far.
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I now have SiteAdvisor installed and I can view the Log without a problem so far.
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The remnants problem is back!
I am going to put the SunbeltKPFHack=2 entry back in avast4.ini and reboot and be done with it!
I think it has to do with IE7Pro and its Mouse Gestures.
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The remnants problem is back!
I am going to put the SunbeltKPFHack=2 entry back in avast4.ini and reboot and be done with it!
I think it has to do with IE7Pro and its Mouse Gestures.
Man... it's difficult to imagine which is the relationship between Kerio, IEPro, Mouse Gestures and avast... ::) But against facts, no arguments...
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So, at the end of day, it could have been SiteAdvisor, right?
I mean, when it was uninstalled, the problem did NOT happen. Correct?
Thanks
Vlk
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hi guys !
I have the same problem I have the same version of avast, and I use Internet explorer 7 and IE7por and also SiteAdvisor.
I open the avast Log Viewer, but it doesn't open until I kill the process of McAfee SiteAdvisor.
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I open the avast Log Viewer, but it doesn't open until I kill the process of McAfee SiteAdvisor.
Are you using the avast official version or the beta one?
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I'm not using Beta version, I have avast! versioin 4.8 Professional
I open the avast Log Viewer, but it doesn't open until I kill the process of McAfee SiteAdvisor.
Are you using the avast official version or the beta one?
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I'm not using Beta version, I have avast! versioin 4.8 Professional
I've asked because I think this problem is addressed in the latest beta... not so sure.
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In the latest beta update (http://forum.avast.com/index.php?topic=39788.0), the "workaround" should be in place automatically when an installation of Site Advisor is detected (i.e. there should be no need to modify the ini file).
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I think the real cause of this problem is IE7pro, because when I installed McAfee SiteAdvisor it was installed on both Internet Explorer 7 and Mozilla fire fox 3.0.3.
so, when I open Mozilla I can open the log viewerw without any problem, but when Internet explorer 7 is opened I encounter the problem.
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great that solved my problem : http://forum.avast.com/index.php?topic=37609.msg315764#msg315764
great guys, I've never come to this forum without finding fixes to my problems. thanks Igor and all the guys.
;)