Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: AiNt on October 31, 2008, 01:50:52 PM

Title: PC reboots when starting Avast
Post by: AiNt on October 31, 2008, 01:50:52 PM

Hi...
I right-click the Avast icon down by the clock, choose 'Start avast! Antivirus' and then my PC immediately reboots. Any idea what that's all about?

Regards.. Mark

Title: Re: PC reboots when starting Avast
Post by: Lisandro on October 31, 2008, 03:07:37 PM

Which other antivirus are you running?
How did you remove (uninstall) your old antivirus?
Any other security program that could interfere?
Which is your operational system?

Title: Re: PC reboots when starting Avast
Post by: AiNt on October 31, 2008, 04:20:12 PM

I'm running no other anti-virus software. I haven't uninstalled any previous anti-virus software either, this was a clean install of XP a couple of months ago.

XP SP3
Athlon XP3200+ 1GB ram
Avast! v4.8 Home Edition
A-Squared 3.5.0.27
ZoneAlarm version:7.0.483.000
TuneUp Utilities 2007
Ethernet to ADSL+2 Router

Title: Re: PC reboots when starting Avast
Post by: Lisandro on October 31, 2008, 05:13:05 PM

Check the folder <avast>\data\log
Are there any files called unpXXXX (where XXXX is a random number) or *.mdmp there?
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).

Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis. There is also C:\Windows\Memory.dmp file.
Better if you can compress (zip) them and add some information about the BSOD and the link for this thread.  ;)

Send an email to: vlk (at) avast.com
Or upload it to this anonymous ftp server: ftp://ftp.asw.cz/incoming

Also, Control Panel > System > Advanced > Initialization & restoring Settings > Choose the dump options (removing the autorestart in case of failure)

Title: Re: PC reboots when starting Avast
Post by: AiNt on November 01, 2008, 12:13:53 AM

Thank you for your assistance, unfortunately however I needed to get the PC back to work right away due to time constraints so I reloaded a partition image from last week.

I have used Avast for quite some time and will continue to do so.

Regards... Mark

Title: Re: PC reboots when starting Avast
Post by: Lisandro on November 03, 2008, 02:43:43 PM

Quote from: AiNt_Rel0Aded on November 01, 2008, 12:13:53 AM

I reloaded a partition image from last week.

Backup... a very lovable practice ;)