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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: larsson on October 31, 2008, 06:28:05 PM

Title: Not a big problem
Post by: larsson on October 31, 2008, 06:28:05 PM: Everything working fine with Home Edition, XP SP3. But when starting Avast, the program will not continue after memory test. I have to make another start of Avast and then the splash screen appear. Same with all skins etc but will happen only once per logging session. Reinstall makes no difference. Using Comodo Firewall + BOClean + Windows Defender in realtime mode.
I have searched the forum for earlier topics in this matter but found nothing. Anyone have a clue?
Title: Re: Not a big problem
Post by: Lisandro on October 31, 2008, 06:29:36 PM: Are you using Site Advisor? Right now, seems that both avast and Site Advisor are not fully compatible.
Title: Re: Not a big problem
Post by: larsson on October 31, 2008, 06:32:02 PM: Thanks prompt reply. No, I´m not using Site Advisor. Everything running smooth, just this little annoying thing...
Title: Re: Not a big problem
Post by: DavidR on October 31, 2008, 06:37:30 PM: Looks like something on your system is interfering with the skin function.

1. Can you run it directly from C:\Program Files\Alwil Software\Avast4\ashSimpl.exe ?
2. If not try C:\Program Files\Alwil Software\Avast4\ashSimp2.exe ?
3. Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. Now try running as you did before or with 1 above.

You could try this if 1 above and the repair doesn't work but 2 does, although you don't say if you are getting any errors ?
Quote
About the "usigetskin failed" issue, if the avast! repair does not solve it:
You will have to register ACTSKIN4.OCX
Follow the instructions:

Select START -> RUN...
Enter the following command:

If you have Windows XP/Vista:
C:\WINDOWS\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX
Press OK (or Enter).

A message saying that the file was successfully registered should appear...

For some reason, ActiveSkin (the 3rd party library avast uses for skinning) does not seem to be working on your system. As a workaround, we may disable skinning in avast - that should solve the problem. Program Settings, Common, and uncheck any option with skins mentioned (see image, avast-no-skin).
If you are unable to access the above you can do this manually. To do that, open the file <avast>\data\avast4.ini, look up the [UserInterface] section, and add the following entry: StartWithSkin=0
Title: Re: Not a big problem
Post by: Bluesman on October 31, 2008, 06:41:44 PM: Quote from: larsson on October 31, 2008, 06:32:02 PM
Everything running smooth, just this little annoying thing...

Strange, are you using the latest stable version 4.8.1229 or the latest beta 4.8.1266?

A friend mention a similar problem, I will visit him tomorrow and try to track down the problem.
Title: Re: Not a big problem
Post by: larsson on October 31, 2008, 07:04:46 PM: Running stable version ....1229.

No error message etc. Just have to make the start twice.

Starting ashSimpl.exe and ashSimp2.exe from Explorer makes no difference. Repairing/re-installation; same behavior.

Also my correction: This happens only one time per boot.

After starting the second time Simple Interface working normal every effort to start Avast.

Guess this is due to some software installed in my pc (?)
Title: Re: Not a big problem
Post by: Vlk on October 31, 2008, 07:06:37 PM: Can you please check in the Task Manager if the first instance of the process is actually in the process list (even though it displays no UI)?

It would probably be helpful if you could provide us with a dump of the hung process, too.

Thanks
Vlk
Title: Re: Not a big problem
Post by: larsson on November 01, 2008, 10:35:29 AM: ashSimpl.exe is running in Taskmanager. Being a newbie I´m not sure how to produce a suitable dump, but will submit a file produced by SIW (System Information for Windows)