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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: kerobe on November 03, 2008, 03:19:25 PM

Title: VPS Update does not work
Post by: kerobe on November 03, 2008, 03:19:25 PM

I cannot install vpsupd.exe and the following error codes were shown :

Ver 4.8.1169
SI : 0x00000005
ST: 0x00000000
LE: 0x00000000

Please help. thanks

Title: Re: VPS Update does not work
Post by: Lisandro on November 03, 2008, 03:59:46 PM

Error 5 is access denied... are you logged as an administrator or a common user?
Which is your operational system?
Did you have any other antivirus in this computer?

Title: Re: VPS Update does not work
Post by: kerobe on November 03, 2008, 04:22:29 PM

log on as common user
the operational system is win xp professional
avast is the only antivirus program in my PC

Title: Re: VPS Update does not work
Post by: DavidR on November 03, 2008, 05:14:24 PM

You shouldn't need to download the full VPS update file, unless your system is off-line and you are downloading using another computer to get it and transfer to off-line computer ?

You should be able to get auto updates or do a manual update, right click the avast 'a' icon, select Updating, iAVS Update. These only download the updates you missed since the last update. So are you experiencing problems/errors with these as well ?

As a common user I don't know if you can update in this way, try running it as the administrator, right click on the file, select Run As, from the pop-up window select the Administrator account, enter the password and that should get round any permissions. See example image.

Title: Re: VPS Update does not work
Post by: kerobe on November 03, 2008, 06:32:40 PM

No response when right click the avast updating -> iAVS update
i cannot run the file in administator mode, no "run as" in the pull down menu after right click the file

Title: Re: VPS Update does not work
Post by: DavidR on November 03, 2008, 06:59:18 PM

Check the avast log viewer (C:\Program Files\Alwil Software\Avast4\ashLogV.exe), Error or Warning sections relating to the Updates ?

Try logging on to an account with Administrator privileges (if you have access to one) and run the file from that account.

Though not getting a response when right click the avast updating -> iAVS update would indicate there is something else wrong with your installation as you should at the very least get pop-up starting the update check, see image, or get an error if say a firewall blocked it etc.

So whilst logged on to an account with administrator privileges try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

Title: Re: VPS Update does not work
Post by: thommy18 on November 04, 2008, 12:16:59 AM

Try to update your version of avast to the newest.

Title: Re: VPS Update does not work
Post by: kerobe on November 04, 2008, 02:31:19 PM

pls see the error log as attached

cannot add/remove avase..

Title: Re: VPS Update does not work
Post by: DavidR on November 04, 2008, 03:22:54 PM

Well there is nothing recent in those entries and none of the top three relate to problems updating, but general scanning errors.

Anything in the Warning log ?

Have you tried as suggested logging on as a user with administrator privileges for the update ?

Title: Re: VPS Update does not work
Post by: Maxx_original on November 04, 2008, 06:13:57 PM

since there's a OnLineGames hit, i guess it could be related to this http://forum.avast.com/index.php?topic=39831.msg333870#msg333870

Title: I have an another VPS error
Post by: samilce on November 05, 2008, 04:30:32 PM

hi, I dont want to make a new topic about my VPS error.

Ver:4.8.1229
SI:0x00000002
ST:0xFFFFFFFF
LE:0x00000000

Thanks