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Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: jordon on November 18, 2008, 11:00:39 PM

Title: License issue, I think
Post by: jordon on November 18, 2008, 11:00:39 PM
SBS Edition standard, on a single Windows SBS 2003 server with 4 XP Pro workstations...

When I start Avast and click Registration it shows...

Product: avast! SBS Edition - Standard, Type: Release, Count: 5
Product: avast! Network Client, Type: Release, Count:1

In the ADNM Console, under "Computers with Agent" there are listed four workstations, three of which show the green icon and one that shows a key icon.

I found this only because I was viewing the Antivirus event viewer in Computer Management for the computer with the key icon and saw lots of errors (actually the same two errors many times). They are CClient::PopupThread - GetConnection failed [0x2] and POP from server failed [0x7FFF0021, res timestamp: 0].

How do I rectify this?

Jordon Haguewood
Seattle Washington USA
Title: Re: License issue, I think
Post by: sariza on November 18, 2008, 11:07:42 PM
Check with your provider, some weeks ago, I read a similar message, it was a problem with the license key file generation.

Best Regards
Sergio
Title: Re: License issue, I think
Post by: jordon on November 18, 2008, 11:39:06 PM
Check with my provider? I bought it off the Avast web site. And emails to sales@avast.com go unanswered.

Jordon
Title: Re: License issue, I think
Post by: Lisandro on November 19, 2008, 01:41:26 AM
Quote from: jordon on November 18, 2008, 11:39:06 PM
Check with my provider? I bought it off the Avast web site. And emails to sales@avast.com go unanswered.
Wait a little... maybe few hours...
Title: Re: License issue, I think
Post by: Vlk on November 19, 2008, 07:06:15 PM
Well, unfortunately, the problem is that you bought

avast SBS Edition (http://www.avast.com/eng/avast_4_small_business.html)

while you really wanted to buy

avast SBS Suite (http://www.avast.com/eng/buy-avast-antivirus-sbs-suite.html)

The thing is, the SBS Edition (that you bought) doesn't really provide protection for the clients (as the product page clearly says).

I'm afraid you'll have to wait for a response from the sales team.


Thanks
Vlk
Title: Re: License issue, I think
Post by: jordon on November 19, 2008, 10:13:20 PM
That's odd, because I'm using ADNM with the product I bought. I've been able to create installation files with it and install them on workstations and those workstations are running Avast and have even caught viruses. And the status of the clients are showing up in ADNM on the server.

What am I missing?

Jordon