Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: NickC4555 on November 22, 2008, 04:06:18 PM

Title: Email scanning problem
Post by: NickC4555 on November 22, 2008, 04:06:18 PM

I have been running Avast! 4.8 Home Edition on 2 Vista PCs for a week with no problems. Today, when opening Outlook 2007 with a POP3 email account, I get the error:

avast!: Cannot scan the message body
Error code is 80004004

Unspecified error in AAVM module.

AavmCheckFile failed

In the task bar it says avast! MS Outlook/Exchange provider is working until I click Ok on the error dialog.

Any suggestions, please?

Title: Re: Email scanning problem
Post by: DavidR on November 22, 2008, 07:48:55 PM

First ensure that you have the latest version 4.8.1290, if not do a manual program update.

Title: Re: Email scanning problem
Post by: NickC4555 on November 23, 2008, 11:23:07 AM

I'm using 4.8.1229.

Title: Re: Email scanning problem
Post by: Bluesman on November 23, 2008, 12:37:21 PM

Quote from: NickC4555 on November 23, 2008, 11:23:07 AM

I'm using 4.8.1229.

Time to update then :)

As DavidR said, 4.8.1290 is the latest version.

Try to update the program, and if the problem still exist after the update, come back here :)

Title: Re: Email scanning problem
Post by: NickC4555 on November 23, 2008, 02:34:53 PM

That sorted it, thanks very much.  :)

Title: Re: Email scanning problem
Post by: DavidR on November 23, 2008, 03:25:59 PM

No problem, glad I could help.

Always best to start with the latest version before chasing any fault as it could be time wasted, certainly in this case ;D

Welcome to the forums.

Title: Re: Email scanning problem
Post by: NickC4555 on November 23, 2008, 03:37:36 PM

Thanks for the welcome and your help. On the question of program updates, does Avast! not update automatically from time to time?

Title: Re: Email scanning problem
Post by: DavidR on November 23, 2008, 03:47:01 PM

The VPS updates happen automatically, the program updates because they are going to be much larger check and Ask if you want to update now (avoids kicking off a large update whilst you are busy). Program Settings > Update (Basic) shows the default settings.

The program updates ate cycled over a 7 day period to balance server load, so this on is very recent (19/11/2008), so you may not have been lucky to have been notified early in this 7 day cycle.