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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Jack Barrett on April 23, 2004, 01:41:06 AM

Title: Replaced AVG with Avast 4
Post by: Jack Barrett on April 23, 2004, 01:41:06 AM

I have replaced AVG with Avast 4 and when I log onto another user screen
with XP Pro I get AVG Kernel Error Messages when Outlook 2003 is loading!
This does not happen when I log on to my screen - only on my wife's log on
screen.
I have deleted all files of AVG and still I get this message.
I have run Detect & Repair and still I get them.
I am sure I am missing something.
Help greatly appreciated.

Thanks,

Jack Barrett
http://windsurf_2.tripod.com

Title: Re:Replaced AVG with Avast 4
Post by: Lisandro on April 23, 2004, 05:04:32 AM

I'm not sure as I do not use Outlook very often.
But if I remember correctly, if you went to About dialog and 'uncheck' the AVG plugin, close Outlook and run it again...  8)

Hope my shot is right! Wellcome to forums  8)

Title: Re:Replaced AVG with Avast 4
Post by: Vlk on April 23, 2004, 08:37:14 AM

Well this is obviously AVG's fault to properly uninstall but I'll try to help:

1. First search the registry for all occurences of the word Grisoft (I'm assuming the installation path of AVG had this word in it) and delete them,

2. Next quit Outlook and search your system drive for all occurences of a file called "extend.dat" and delete all those files. If you're afraid to delete, you can just rename or move them to some other location - the point here is that they must not be found at their current location.

Hope this helps.

Greetings to your wife,
Vlk

Title: Re:Replaced AVG with Avast 4
Post by: Jack Barrett on April 23, 2004, 07:34:39 PM

Hi folks,

I have tried both options and found no results when searching for the file mentioned  ???
Not sure what to do next. ::)
Your help is greatly appreciated.

Best,

jack

Title: Re:Replaced AVG with Avast 4
Post by: Lisandro on April 24, 2004, 05:12:32 AM

Did you search both the HDD and Windows Registry?

Although you have a minimal chance to get it work, did you try to use BeClean and clean the Registry keys... (or any other registry cleaner)?

Title: Re:Replaced AVG with Avast 4
Post by: Max M.Wachtel III on April 24, 2004, 05:48:28 AM

can you delete wife's account and create her a new one?
I'm sure it won't be fun but it might solve your problem. :(
-max

Title: Re:Replaced AVG with Avast 4
Post by: Jack Barrett on April 24, 2004, 01:49:21 PM

Where can I find a registry cleaner?
Is Be Clean a good one?
Deleting my wifes account will cause long term damage to my health and well being!  ;)
I need to stop this annoying error message.
I am very thnkful for your help ;D

Best,

jack

Title: Re:Replaced AVG with Avast 4
Post by: Lisandro on April 24, 2004, 04:08:11 PM

Quote from: Jack Barrett on April 24, 2004, 01:49:21 PM

Where can I find a registry cleaner?
Is Be Clean a good one?

Quite a good one. Secure. But not so effective (deep clean).
You can see more options in the Registry tools section here: http://forum.avast.com/index.php?board=1;action=display;threadid=1509

Title: Re:Replaced AVG with Avast 4
Post by: Jack Barrett on April 24, 2004, 04:40:07 PM

Thanks very much.
I will run this and let you know how I made out.

jack