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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Phant0m`` on December 10, 2008, 10:21:43 PM

Title: several instances of ashWebSv.exe
Post by: Phant0m`` on December 10, 2008, 10:21:43 PM

Hi,

  A customer computer has Avast! Home v4.8.1296, and the computer is slown to a crawl. I noticed there's several instances of ashWebSv.exe in Windows Task Manager, and to recover performance I had to disable Avast! WebShield and re-boot.

I have tried uninstalling Avast!, re-boot, and running Avast Uninstaller separate utility and re-boot and then reinstall Avast! Home v4.8.1296 .. to no avail.


They running Windows XP SP3, Pentium4 system.



Regards,
Phant0m``

Title: Re: several instances of ashWebSv.exe
Post by: Lisandro on December 10, 2008, 11:15:22 PM

Can you see if 'similar' threads help?
http://forum.avast.com/index.php?topic=13097.0
http://forum.avast.com/index.php?topic=27584.0

Title: Re: several instances of ashWebSv.exe
Post by: Phant0m`` on December 11, 2008, 01:23:29 AM

Hi Tech,

  Not sure what I'm suppose to be reading, I anyway skimmed through the both topics.

The customer machine uses Windows XP built-in Firewall, no third-party software firewall installed.

No webfiltering technology installed, nothing that'll act like a local proxy server between the browser and the target destination.

Customer uses Internet Explorer 7, no remote proxy servers used in IE config.

There's several instances of ashWebSv.exe from bootup, and waiting for everything to load and just idling the ashWebSv.exe instances increases and decreases, and increases some more.

Title: Re: several instances of ashWebSv.exe
Post by: Lisandro on December 11, 2008, 01:28:23 AM

I need Lukas help... it's beyond my knowledge... sorry.

Title: Re: several instances of ashWebSv.exe
Post by: Phant0m`` on December 11, 2008, 01:30:29 AM

No problem Tech, at least you tried! :)

Title: Re: several instances of ashWebSv.exe
Post by: DavidR on December 11, 2008, 01:32:15 AM

I would think a clean reinstall is likely to be the quickest option here.

Download the latest version of avast, 4.8.1296 http://www.avast.com/eng/download-avast-home.html (http://www.avast.com/eng/download-avast-home.html) and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

Download the avast! Uninstall Utility, find it here (http://www.avast.com/eng/avast-uninstall-utility.html) and save it to your HDD.

1. Now uninstall (using add remove programs, if you can't do that start from the next step), reboot.
2. run the avast! Uninstall Utility, reboot.  If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.
3. install the latest version, reboot.

Title: Re: several instances of ashWebSv.exe
Post by: Phant0m`` on December 11, 2008, 01:36:06 AM

Already done that before starting this topic.

Title: Re: several instances of ashWebSv.exe
Post by: Lisandro on December 11, 2008, 12:44:16 PM

Quote from: Phant0m`` on December 11, 2008, 01:36:06 AM

Already done that before starting this topic.

Yeah... You said in your first post...
Maybe you can activate logging in WebShield and help troubleshooting...

0. (Disable avast self-defense module: Program settings > Troubleshooting tab of settings.)
1. Edit <avast>\data\avast4.ini file with Notepad (or use step 0 with other text editors).
2. Find the section [WebScanner]
3. Add the line:
    EnableLogging=1
4. Restart Web Shield in XP\Vista (terminate and start again) or whole PC in case of Win98
5. Browse (trying to access some webpages)

The log file are <avast>\data\log\ashwebsv.log and ashwebsv.ws.
They would be accessible when WebShield is terminated again.
Post them here or send by mail to rypacek (at) asw.cz
After that, disable the logging to avoid a big log file.

Oh, enable the self-defense module again after that if you have to follow step 0.