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Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: sebydinu on December 11, 2008, 09:17:43 AM

Title: BSoD on win2003 Itanium Based
Post by: sebydinu on December 11, 2008, 09:17:43 AM

After I installed the Avast anti virus for Server, at boot I have a BSoD. Something related to aswtdi.sys.
Someone can you please help me.
Thanks.

Title: Re: BSoD on win2003 Itanium Based
Post by: Lisandro on December 11, 2008, 12:28:13 PM

Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis. There is also C:\Windows\Memory.dmp file.
Better if you can compress (zip) them and add some information about the BSOD and the link for this thread.  ;)

Send an email to: vlk (at) avast.com
Or upload it to this anonymous ftp server: ftp://ftp.asw.cz/incoming

Oops... I did not realize you're using server version... Maybe what I've posted does not help.

Title: Re: BSoD on win2003 Itanium Based
Post by: igor on December 11, 2008, 12:30:20 PM

Sure it does... please upload the minidump (or even the full dump, if you have one).
Thanks.

Title: Re: BSoD on win2003 Itanium Based
Post by: igor on December 11, 2008, 02:00:14 PM

Thanks for the dump; the bug is quite clear now.

Title: Re: BSoD on win2003 Itanium Based
Post by: sebydinu on December 17, 2008, 05:48:33 PM

Quote from: igor on December 11, 2008, 02:00:14 PM

Thanks for the dump; the bug is quite clear now.

So you think that I can get some help? If you need more information please tell me.
Thanks.

Title: Re: BSoD on win2003 Itanium Based
Post by: igor on December 17, 2008, 05:52:21 PM

A new update will be released very soon.

Title: Re: BSoD on win2003 Itanium Based
Post by: sebydinu on December 18, 2008, 09:01:52 AM

How soon do you think? Because I purchased this server license and I can't use it.
Thanks.