Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: express2 on December 18, 2008, 03:46:11 PM
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Hi
I have two Viruses on my pc that Advast cannot delete,send to chest,or move. thay are in win32:polycrypt-CQO(Tri),this has come from a game file scrabble,which i deleted,but the viruses are still there.
any help on this would be of great inportance.
regrds
dave
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What reason is given for not being able to move them ?
What is the infected file name, where was it found e.g. (C:\windows\system32\infected-file-name.xxx) ?
Check the avast! Log Viewer (right click the avast 'a' icon), Warning section, this contains information on all avast detections. C:\Program Files\Alwil Software\Avast4\ashLogV.exe
If you have XP, vista32bit or Win2k, you could enable a boot time scan. Right click the avast icon, select Start avast! Antivirus, a memory scan will take place followed by the opening of the Simple User Interface, Menu, 'Schedule boot-time scan...' Or see http://www.digitalred.com/avast-boot-time.php (http://www.digitalred.com/avast-boot-time.php).
Deletion isn't really a good first option (you have none left), 'first do no harm' don't delete, send virus to the chest and investigate.
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Ok done all that and is fixed,job done
many thanks for your help david R.
regrds
dave C ;D
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No problem, glad I could help.
Though the name and location could still help if it may be associated with anything else.
Welcome to the forums.