Avast WEBforum

Other => General Topics => Topic started by: JUSTBOBS on December 25, 2008, 03:13:01 AM

Title: PASSWORD
Post by: JUSTBOBS on December 25, 2008, 03:13:01 AM

I cannot open anything in the blue ball  . Keeps calling for a password but I have never used 1 or set 1 up??
HELP!!!! ???

Title: Re: PASSWORD
Post by: Tarq57 on December 25, 2008, 09:11:55 AM

That's strange.
The usual questions would include: Does anyone else use the computer?
How long has Avast been installed?
Is this a recent problem, ie: have you been able to open it in the past?

Title: Re: PASSWORD
Post by: Lisandro on December 25, 2008, 01:20:57 PM

If you've forgotten the password, I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.

Title: PASSWORD ?
Post by: handcuff36 on December 27, 2008, 06:08:25 PM

Tech, greetings.
Where is this PW seen ?  I was never asked to type one nor to enter one.

Title: Re: PASSWORD
Post by: DavidR on December 27, 2008, 08:58:30 PM

It is in the avast icon right click menu, see image.

If you can't recall setting it or remember it the only way to resolve the problem is a clean reinstall as Tech shows.

Title: Re: PASSWORD
Post by: Lisandro on December 27, 2008, 09:18:55 PM

Quote from: handcuff36 on December 27, 2008, 06:08:25 PM

I was never asked to type one nor to enter one.

Are you logged as an administrator?
Does anybody else could log as an administrator in your computer?

Title: PASSWORD
Post by: handcuff36 on December 27, 2008, 09:59:54 PM

Hey, Tech and DavidR, I am not the one with the PW problem, I can not as I never saw this PW option.

    Thanks DavidR, I will look it up now.

Title: Re: PASSWORD
Post by: DavidR on December 27, 2008, 10:13:45 PM

You asked a question and you got a picture and an answer ;D

I also expanded it for the benefit of the original poster.