Avast WEBforum

Other => General Topics => Topic started by: MarshallO on December 25, 2008, 10:09:31 PM

Title: Avast! is not allowing me into YouTube!
Post by: MarshallO on December 25, 2008, 10:09:31 PM
I have no idea if I am in the right board.  You have one of the most confusing forums I have ever been in.  I have tried for a half-hour to start a new post!

In any event, I can't get into YouTube, because Avast! is reporting it as a "malicious website"!

Please send me to the right board, if this is the wrong one, and tell me how the heck I'm supposed to start a new Topic!

I'd appreciate any help with the YouTube problem.

Thank you!
Title: Re: Avast! is not allowing me into YouTube!
Post by: Jtaylor83 on December 25, 2008, 10:21:46 PM
I can't seem access my mine either.

Here's my network shield log.

25.12.2008  16:15:31  Network Shield: blocked access to malicious site hxxp://www.youtube.com/account [ C:\Program Files\Mozilla Firefox\firefox.exe ]
25.12.2008  16:16:22  Network Shield: blocked access to malicious site hxxp://www.youtube.com/account [ C:\Program Files\Mozilla Firefox\firefox.exe ]


Title: Re: Avast! is not allowing me into YouTube!
Post by: MarshallO on December 25, 2008, 10:24:00 PM
That's me, too!  I hope that someone can fix this!
Title: Re: Avast! is not allowing me into YouTube!
Post by: Dragonbird on December 25, 2008, 10:41:51 PM
yeah I can't access www.dragcave.net/account because it is supposedly "malicious"

Avast! needs to fix this soon ._.
Title: Re: Avast! is not allowing me into YouTube!
Post by: MarshallO on December 25, 2008, 10:47:11 PM
Well, they'd better, or it's goodbye Avast! and hello AVG!
Title: Re: Avast! is not allowing me into YouTube!
Post by: bob3160 on December 25, 2008, 11:07:39 PM
Maybe this will help:

Click picture to enlarge
Title: Re: Avast! is not allowing me into YouTube!
Post by: Lisandro on December 25, 2008, 11:18:04 PM
Maybe two false positives, try the Exclusion list as Bob said.
Title: Re: Avast! is not allowing me into YouTube!
Post by: uforeportinfo on December 25, 2008, 11:24:27 PM
I wanted to add my voice. I can get into almost any YouTube page except my own account, there Avast blocks it as "malicious". I'm sure I can either disable the Network scanner or use the exclusion suggestion, but that only patches the problem on my end. Avast needs to do something about this bug.
Title: Re: Avast! is not allowing me into YouTube!
Post by: Lisandro on December 25, 2008, 11:28:18 PM
Avast needs to do something about this bug.
They will. It's a false positive, not precisely a bug.
Welcome to forums and sorry for the inconvenience.
Title: Re: Avast! is not allowing me into YouTube!
Post by: MarshallO on December 25, 2008, 11:32:39 PM
@Bob3160:  That's a good idea, but sort of like a "duct tape" approach to the problem.  I shouldn't have to use a "workaround" of any kind!  This is an Avast! problem that need to be addressed and fixed ASAP.  I'm sure that more than just a few websites are involved.

Naturally, all this has to occur on Christmas, of course. . . .
Title: Re: Avast! is not allowing me into YouTube!
Post by: Dragonbird on December 25, 2008, 11:41:42 PM
Nevermind, still not working.
Title: Re: Avast! is not allowing me into YouTube!
Post by: MarshallO on December 25, 2008, 11:56:52 PM
These Forums are all well and good, but how do we know that the Avast! team is looking at them?  If they don't know about something, how can they fix it?

From what I can tell, there appears to be a report problems Email link that goes directly to the Avast! team, but it seems a bit too complicated for a semi-computer literate person like me. 

It would be nice if a "moderator" for this particular forum were present, then we might get some action!
Title: Re: Avast! is not allowing me into YouTube!
Post by: roro on December 25, 2008, 11:58:41 PM
I just tried and have no problem accessing youtube using Avast and Firefox.  I never had to put it in any list and my virus protection is up to date.
Why would it cause a problem to just a few?
RoRo ???
Title: Re: Avast! is not allowing me into YouTube!
Post by: Dragonbird on December 26, 2008, 12:03:58 AM
I can get to youtube, I just can't get to my account, or my accounts on any other site I'm on for that matter...
Title: Re: Avast! is not allowing me into YouTube!
Post by: bob3160 on December 26, 2008, 12:04:21 AM
These Forums are all well and good, but how do we know that the Avast! team is looking at them?  If they don't know about something, how can they fix it?

From what I can tell, there appears to be a report problems Email link that goes directly to the Avast! team, but it seems a bit too complicated for a semi-computer literate person like me. 

It would be nice if a "moderator" for this particular forum were present, then we might get some action!

Remember that it's Christmas today. :)
If it's a false positive, they'll make the correction.
If it isn't, then you have a problem and you'll need to solve it.
Title: Re: Avast! is not allowing me into YouTube!
Post by: uforeportinfo on December 26, 2008, 12:12:46 AM
Why would it cause a problem to just a few?
RoRo ???

From my experience and what I'm seeing from others, it's not just getting to any old YouTube pages, it's when I try to go to my "Account" page that Avast blocks me. I'm sure Tech is right, they'll fix it. I just hope they do before there's a storm of bad publicity for Avast.

BTW, I paused the network scanner on my machine and that did the trick for letting me into the blocked pages. But that's a quick and dirty workaround.
Title: Re: Avast! is not allowing me into YouTube!
Post by: Jahn on December 26, 2008, 12:16:32 AM
Why would it cause a problem to just a few?
RoRo ???

From my experience and what I'm seeing from others, it's not just getting to any old YouTube pages, it's when I try to go to my "Account" page that Avast blocks me. I'm sure Tech is right, they'll fix it. I just hope they do before there's a storm of bad publicity for Avast.

BTW, I paused the network scanner on my machine and that did the trick for letting me into the blocked pages. But that's a quick and dirty workaround.
I'm signed in to YouTube now with no problem. Maybe it was on their side afterall, and they fixed it?
Title: Re: Avast! is not allowing me into YouTube!
Post by: kubecj on December 26, 2008, 12:20:34 AM
This was a problem with our blocker generator tool. I fixed it manually, will be in the next vps update.
This was not blocking youtube, this was blocking ANYTHING/account, due to a bug in a generator.
Title: Re: Avast! is not allowing me into YouTube!
Post by: uforeportinfo on December 26, 2008, 12:21:41 AM
I'm signed in to YouTube now with no problem. Maybe it was on their side afterall, and they fixed it?

I'll try to clarify, it's not an issue of logging in or even viewing videos, it's when you are logged in and try to go to your own "Account" page that it gets blocked. You may not even have an account page if you don't post videos. I've got well over a hundred videos posted and this is a problem for me. I can work around it but I'm used to that sort of thing. Many users won't have a clue what to do.
Title: Re: Avast! is not allowing me into woophy.com/account....
Post by: streetkajohn on December 26, 2008, 12:28:33 AM
Hey...

Avast is not allowing me into my woophy acount.... :(

Help....
Title: Re: Avast! is not allowing me into YouTube!
Post by: Jahn on December 26, 2008, 12:29:46 AM
I'm signed in to YouTube now with no problem. Maybe it was on their side afterall, and they fixed it?

I'll try to clarify, it's not an issue of logging in or even viewing videos, it's when you are logged in and try to go to your own "Account" page that it gets blocked. You may not even have an account page if you don't post videos. I've got well over a hundred videos posted and this is a problem for me. I can work around it but I'm used to that sort of thing. Many users won't have a clue what to do.
Thanks, I see now. It blocks me too when I go to account page.

And thanks kubecj for a fix. Will be waiting for the update.
Title: Re: Avast! is not allowing me into YouTube!
Post by: uforeportinfo on December 26, 2008, 12:30:08 AM
This was a problem with our blocker generator tool. I fixed it manually, will be in the next vps update.

Thank you kubecj, that was fast!

And as always, DEATH TO NORTON!! </editorial>
Title: Re: Avast! is not allowing me into YouTube!
Post by: MarshallO on December 26, 2008, 12:43:47 AM
Thank you, kubecj!  I eagerly await the fix.
Title: Re: Avast! is not allowing me into YouTube!
Post by: Dragonbird on December 26, 2008, 01:02:39 AM
Thanks a ton, i eagerly await the update!
Title: Re: Avast! is not allowing me into YouTube!
Post by: Katoomba on December 26, 2008, 07:25:16 AM
I hope this will be fixed soon.
Title: Re: Avast! is not allowing me into YouTube!
Post by: Jahn on December 26, 2008, 09:28:45 AM
An update is now available. :)
Title: Re: Avast! is not allowing me into YouTube!
Post by: MarshallO on December 26, 2008, 06:46:56 PM
Everything works fine now, so the update must have worked!

Thanks, kubecj!