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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jimb11 on December 28, 2008, 06:59:38 PM

Title: vista indicator
Post by: jimb11 on December 28, 2008, 06:59:38 PM

I installed 4.8.1296 and started having frequent dsl disconnets. I uninstalled it and everything is normal again. Anyone know what could be causing this?

Vista SP1
Windows Firewall
No other security software installed

Title: Re: DSL Disconnects
Post by: Lisandro on December 28, 2008, 09:56:03 PM

Strange... avast shouldn't make connections or disconnect... it just not change your connection status.
No other program? Really? Windows Firewall shouldn't be a problem either...

Title: Re: DSL Disconnects
Post by: jimb11 on December 31, 2008, 04:38:49 PM

I installed a couple other AV programs after I uninstalled avast but neither one of them caused my dsl to drop connection! The problem has to do with avast and I don't know what it could be.

Title: Re: DSL Disconnects
Post by: Lisandro on December 31, 2008, 05:07:02 PM

Quote from: jimb11 on December 31, 2008, 04:38:49 PM

I installed a couple other AV programs

Which are they?

Title: Re: DSL Disconnects
Post by: sded on December 31, 2008, 05:30:33 PM

Are you using a router?  What are the symptoms of your disconnects?  Does the blue Vista internet indicator go away so the popup says you are just connected locally, or do you also lose your IP?  What providers do you have active?

Title: Re: DSL Disconnects
Post by: jimb11 on January 01, 2009, 05:38:06 PM

1. I have only one computer with a at&t motorola modem.
2. I lose the blue Vista internet indicator. It tells me I'm just connected locally.
3. I have web, standard, & network shields running all at normal sensitivty.

Title: Re: DSL Disconnects
Post by: sded on January 01, 2009, 06:03:24 PM

Then are nyou doing PPPOE on the modem, and your computer has a LAN IP address like 192.168.0.3?  Or are you doing PPPOE on your computer?  Does the Avast! log show anything when you lose the connection?  Next time it happens, try turning off shields one at a time and see if it makes a difference.  Shouldn't, but as Tech said, Avast! doesn't do connections, so looking at maybe interference with PPPOE or ?  I use DHCP so can't test it.

Title: Re: DSL Disconnects
Post by: jimb11 on January 01, 2009, 09:15:04 PM

This is wierd but when I lose the blue Vista internet indicator I still can surf the internet with no problem. I guess I"ll just use a different av instead of avast.

Title: Re: DSL Disconnects
Post by: Vlk on January 06, 2009, 05:14:14 PM

Can you try disabling (stopping) the Network Shield provider? Does that make any difference?

Thanks
Vlk

Title: Re: DSL Disconnects
Post by: jimb11 on January 06, 2009, 05:20:16 PM

No. I just keep losing the blue Vista internet indicator now and then but it keeps coming back on it's own. When I lose it tells me I'm only connected locally but I can still surf the internet which is really wierd. This only started after I installed avast it was working fine before.

Title: Re: DSL Disconnects
Post by: jimb11 on January 13, 2009, 05:01:45 PM

Is there a log somewhere I can generate that can help me troubleshoot this problem? If so please let me know and tell me step by step how I can do this.

Title: Re: DSL Disconnects
Post by: sded on January 13, 2009, 05:55:15 PM

You right click the icon and go to program settings/logging and choose debug to get pretty complete avast! logging.  There is also a log viewer under program settings.   Sounds like it is purely an annoyance, but would be good to find.  And turning off network shield doesn't do anything?
Update: I see we never found out where you were doing PPPOE.  If on the router, then the link is being maintained by the router, and you are somehow losing a message between the router and your computer that the WAN is up. If your router is bridged and PPPOE is done on your computer, your computer is maintaining the link and message is internal.   But how this relates to an AV like Avast! ???

Title: Re: DSL Disconnects
Post by: jimb11 on January 31, 2009, 05:16:05 PM

I found out what the problem is! When I turn off the web shield I don't lose my blue Vista internet indicator. When I turn it back on I lose it again. I don't want to use avast without the web shield so what do I do to fix this?

Title: Re: DSL Disconnects
Post by: lukor on January 31, 2009, 08:43:03 PM

When you loose that indicator of yours, your modem is indeed disconnected? Meaning you can not browse or ping internet sites?

What is needed for the re-connect?

Thanks,
Lukas.

Title: Re: DSL Disconnects
Post by: jimb11 on February 01, 2009, 06:09:26 PM

No. I just keep losing the blue Vista internet indicator now and then but it keeps coming back on it's own. When I lose it tells me I'm only connected locally but I can still surf the internet.

Title: Re: DSL Disconnects
Post by: lukor on February 01, 2009, 08:34:23 PM

Ok, interresting. So "DSL Disconnects" is somewhat (completely?) missleading title. The problem is not about "DSL", not about "disconnect", but rather a vista indicator. Hmm. It is nevertheless interresting why this happens. The good thing that your DSL does not drop its connection.

I'll try to find out more about the icon and the way how it detects if you are connected or not.

Lukas.

 

Title: Re: DSL Disconnects
Post by: darth on February 01, 2009, 09:19:03 PM

The following article might be of help http://www.mydigitallife.info/2007/03/22/disable-tcp-auto-tuning-to-solve-slow-network-cannot-load-web-page-or-download-email-problems-in-vista/

Title: Re: DSL Disconnects
Post by: jimb11 on February 02, 2009, 05:53:08 PM

Thank you Darth but none of that worked. This has something to do with web shield not being compatible with my computer.

Title: Re: DSL Disconnects
Post by: lukor on February 02, 2009, 06:18:16 PM

I have found out that vista internet indicator is probably implemented by DNS lookup and http request (but I was not able to trace the later)

Vista will try and reach out and test Internet connectivity by connecting to the web site http://www.msftncsi.com and a DNS test at dns.msftncsi.com.

Testing with avast and vista has not however shown any problem on my machines. Could you please try to use these two IP addresses and ignore them from WebShield scan?

131.107.255.255 - stands for dns.msftncsi.com
207.46.131.206 - stands for www.msftncsi.com

Open the resident protection dialog, navigate to webshield, click Customize. On the first tab "Basic", you can see the line "Ignored addresses". Please try to type in these two ips, separated by comma:

207.46.131.206,131.107.255.255

Click OK, then, restart WebShield. (terminate, start).

Does that help?

Thanks a lot.
Lukas.

Title: Re: DSL Disconnects
Post by: jimb11 on February 03, 2009, 01:32:34 AM

Thank you Lukor but that didn't work.

Title: Re: DSL Disconnects
Post by: scythe944 on February 03, 2009, 03:12:48 AM

Very strange that disabling TCP autotuning has anything to do with this problem.  I too have a Vista machine with Avast installed (as do many people here), and haven't had this problem.  I would say to check your MTU settings in your router to fix this problem, especially since you have DSL, but since it only happens with the Avast webshield, I'm going to leave this one to the programmers!

Thanks for the info though, Darth.  I'll keep it in the back of my head in case something else like this comes up.

Title: Re: DSL Disconnects
Post by: jimb11 on February 27, 2009, 02:51:17 AM

Can anyone tell me what happens when they click on this web site: http://www.msftncsi.com/

All I get is a: Server Error 403 - Forbidden: Access is denied.
You do not have permission to view this directory or page using the credentials that you supplied.

Title: Re: vista indicator
Post by: alanrf on February 27, 2009, 03:37:58 AM

Same error as you see (though I am on XP).

Title: Re: vista indicator
Post by: lukor on February 27, 2009, 07:53:59 AM

The homepage itself need not be accessible. Only the following link is available:

http://www.msftncsi.com/ncsi.txt

Should contain text: "Microsoft NCSI" thats all.

Title: Re: vista indicator
Post by: alanrf on February 27, 2009, 08:11:26 AM

Response (for me) as predicted by Lukor

Title: Re: DSL Disconnects
Post by: Hally on February 27, 2009, 05:36:26 PM

Hi   :)

I can confirm what Jimb11 is saying .. I Have The Same Problem!  :(


Although! - Funny Enough...
Yesterday .. The problem was really bad ( Every 5 minutes )
Today .. It Hasn't Happened - Yet!  ???

Fingers crossed!
Perhaps the problem has gone away  :D
As... Today is the first day I haven't had the problem.

Anyway!
I still thought I'd better mention it... Just in case it does start again  ;)


Until I've just noticed this thread...
I wasn't sure if it was Avast causing this problem or .. Avast + PC Tools Firewall Plus = Problem

As Jimb11 is only using the Windows Firewall ... This means the problem has to be from Avast  :(
Also!
I have PC Tools Firewall Plus on another computer with AVG 8 .. And don't have this odd little problem.

It's not really a problem .. Just a little annoying!  ;)
Just Like Jimb11 Said...

Quote from: jimb11 on January 01, 2009, 09:15:04 PM

This is wierd but when I lose the blue Vista internet indicator I still can surf the internet with no problem. I guess I"ll just use a different av instead of avast.

Same For Me!
When the Little Blue Globe disappears from the Two Little Computers - Taskbar Icon... I Can Still Surf The Web
In Fact!
I've noticed that I can get the Little Blue Globe back again - By...
1/ Clicking The - Back Button
2/ Clicking The - Forward Button
3/ Opening A - New tab
4/ Clicking - Home

I haven't played around with Avast's settings .. & .. I Don't Intend To  ;)
Like I Said..
It's not really a problem .. Just ever so slightly annoying  ::)
And Unbelievably... It Hasn't Happened Today!
Just Remembered!
I rebooted my Router this morning.
I wonder if that's why the problem seems to have gone.


My Laptop
Vista Home Premium - SP1 (32bit)
ADSL Broadband
Wireless Router - PPPoE


Thanks!   ;)


PS.
Been using Avast for 2 weeks now ... Love It!   :D

Title: Re: vista indicator
Post by: jimb11 on March 23, 2009, 03:42:02 PM

Well, I just reformated my hard drive and the problem is still there. I guess I will wait until avast 5 comes out and try that one. Thanks for everyone's help.

Title: Re: vista indicator
Post by: jimb11 on May 17, 2009, 06:18:52 PM

I don't know if this will help troubleshoot but everytime I lose my blue vista indicator and it shows local access only my mouse flickers. I still can't believe I'm the only one having this annoyance because all settings are correct on my computer.

Title: Re: vista indicator
Post by: !Donovan on May 17, 2009, 10:53:33 PM

Did you download any antivirus/firewall before downloading Avast?

Title: Re: vista indicator
Post by: jimb11 on May 18, 2009, 05:16:18 PM

No!

Title: Re: vista indicator
Post by: !Donovan on May 18, 2009, 10:41:31 PM

Did you buy a used computer? If so, It might of had a antivirus/firewall on it before you buyed it.

Title: Re: vista indicator
Post by: Ttail on May 28, 2009, 05:22:02 AM

I have a similar problem. VISTA64 Bit Home premium, IE8,Firefox 3 and Safari Beta 4 as the browsers,AVAST home 4.8

From time to time on clicking on a link the browser just seems to hang. The small VISTA circle just keeps doing its thing and the page never loads. So Shut down the browser and re start it. Now I am locked the Browser just sits there trying to connect to my homepage.
This occurs with all 3 Browsers.

The solution is to Exit the browser, turn of AVAST ON Access protection. Re start the browser which then works quite happily. I then shut down the browser and re activate AVAST On access protection and re start the browser. things are back to normal until the next time it happens. Its random but I get about 3 times a day.

Title: Re: vista indicator
Post by: lukor on May 28, 2009, 11:21:17 AM

Hi Ttail, I sorry for your troubles but how is this similar to the vista indicator problem?

Title: Re: vista indicator
Post by: Ttail on May 29, 2009, 04:56:02 AM

Lukor I think it is since the thread started as DSL disconnects. I am happy to start a new thread if thats desired ref my issue.

Title: Re: vista indicator
Post by: Ttail on May 29, 2009, 04:58:41 AM

Okay I have started a new thread.

Title: Re: vista indicator
Post by: jimb11 on July 11, 2009, 04:45:01 PM

I have a 8 year old monitor and was thinking if that might be my problem? If not the only other thing I can think of is maybe my dsl modem.