Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: aargre on January 20, 2009, 04:01:40 AM

Title: Windows 7 Compatablility
Post by: aargre on January 20, 2009, 04:01:40 AM
Hey I Don't know whether or not anyone has mentioned this before but its working just fine on the windows 7 beta test and I wanted to give kudos

  :D great job avast team. keep it up
Title: Re: Windows 7 Compatablility
Post by: Lisandro on January 20, 2009, 03:02:22 PM
Yes, already reported...
Did you experience any trouble using any avast feature?
Title: Re: Windows 7 Compatablility
Post by: JonM on January 21, 2009, 11:42:45 PM
I believe that I had the issue where after an update to the Avast database, Windows 7's security center still showed Avast as "out of date".  (I had restored an older ghost image, Avast updated its database, and the red flag remained.)   I believe a reboot resets the security center to reflect the correct status, which is why it's typically not seen.   

To be honest, it didn't mean much to me at the time till I saw it mentioned in another thread in this forum, and then I realized what had happened.

Everything else seems to work.
Title: Re: Windows 7 Compatablility
Post by: DavidR on January 22, 2009, 12:38:45 AM
The most common cause of the Windows Security Center showing avast! as "out of date" (if you have the latest VPS) is an incorrect system date. Ensure that your system date is correct, day, month and year.

I would have thought by using an older ghost image, which would have had an even older VPS version would only make things worse, as the gap between the VPS version date and the system date would be greater.

A reboot, depending on settings may possibly synchronise the system clock, but I don't know.
Title: Re: Windows 7 Compatablility
Post by: Limba on January 22, 2009, 06:54:57 PM
Hello,

I have big issue with Windows 7 Beta 64bit version and Avast antivirus Home 4.8

When I transfer large amount of data from SAMBA server it usually crash (BSOD) and tell tdx.sys

This issue was solved when I uninstalled Avast antivirus software.
This also can be Microsoft issue. I was already notify then about this problem. If there are some bug/feature in tdx.sys
 
I can send minidump files of crash

Latest crash callstack:
nt!KeBugCheckEx
nt!KiBugCheckDispatch+0x69
nt!KiPageFault+0x25d
tdx!TdxEventReceiveConnection+0x300
tcpip!TcpIndicateData+0xfe
tcpip!TcpDeliverDataToClient+0x370
tcpip!TcpDeliverReceive+0xa5
tcpip!TcpTcbFastDatagram+0x207
tcpip!TcpTcbReceive+0x275
tcpip!TcpMatchReceive+0x1e9
tcpip!TcpPreValidatedReceive+0x31c
tcpip!IppDeliverListToProtocol+0x4d
tcpip!IppProcessDeliverList+0x59
tcpip!IppReceiveHeaderBatch+0x231
tcpip!IpFlcReceivePackets+0x664
Title: Re: Windows 7 Compatablility
Post by: lukor on January 22, 2009, 10:49:09 PM
Hi,
currently we consider this to be a bug in Windows 7 since the similar appears with several TDI drivers (not only avast's Network shield).

tdx.sys is the driver that provides kernel networking api for the drivers called TDI. When no TDI filters are loaded (the default after clean install of Vista or Win7), the tdx.sys layer is not used. I believe that the same bug would be invoked by other TDI filters, like for example Netlimiter, various firewalls or antiviruses.

We will of course monitor this issue, thanks for the report!

Lukas.
Title: Re: Windows 7 Compatablility
Post by: Limba on January 22, 2009, 11:41:15 PM
I think  I will tomorrow test F-Secure or some other software. If that also have samekind of effect to TDX.sys.

I try to report soon.
Now I go sleep

- Juha
Title: Re: Windows 7 Compatablility
Post by: Limba on January 23, 2009, 10:48:37 PM
OK,

Now I have runned test with other antivirus (Norton 360 v3 Beta) and it have same issue. So this is most likely Microsoft tdx.sys issue.

Minidump callstack is same.

- Juha
Title: Re: Windows 7 Compatablility
Post by: GrayMissing on January 25, 2009, 07:46:07 PM
I haven't try it...
Title: Re: Windows 7 Compatablility
Post by: 2pods on January 27, 2009, 09:02:36 PM
The most common cause of the Windows Security Center showing avast! as "out of date" (if you have the latest VPS) is an incorrect system date. Ensure that your system date is correct, day, month and year.

I would have thought by using an older ghost image, which would have had an even older VPS version would only make things worse, as the gap between the VPS version date and the system date would be greater.

A reboot, depending on settings may possibly synchronise the system clock, but I don't know.

I'm getting the "Out Of Date" error, but my system time and date are correct.
Is there anything else I can do to fix it ?
Title: Re: Windows 7 Compatablility
Post by: DavidR on January 27, 2009, 09:48:28 PM
First are you using windows 7 beta as this is about windows 7 compatibility ?

But is your VPS the latest version (current version 090127-0) ?

If not do a manual update, right click the avast 'a' icon, select Updating, iAVS Update.
If it is up to date - try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.
Title: Re: Windows 7 Compatablility
Post by: 2pods on January 27, 2009, 09:56:37 PM
First are you using windows 7 beta as this is about windows 7 compatibility ?

But is your VPS the latest version (current version 090127-0) ?

If not do a manual update, right click the avast 'a' icon, select Updating, iAVS Update.
If it is up to date - try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

Yes, I am using the Windows 7 beta or I wouldn't have posted in this thread  ::)
However, I'm just about to try the rest of your advice as soon as I reboot back into W7, and I'll let you know how I get on.

Thanks again
Title: Re: Windows 7 Compatablility
Post by: 2pods on January 27, 2009, 10:10:56 PM
I went back into Vista to check something, then rebooted back to W7, and it seems to have fixed itself.
All seems OK (touches head in lieu of wood)
thanks
Title: Re: Windows 7 Compatablility
Post by: DavidR on January 27, 2009, 10:20:07 PM
No problem, welcome to the forums.
Title: Upgrade from Vista x64 to x64 7 okay, but fresh installs on 32 or x64 7 bad
Post by: mpadams on January 28, 2009, 12:23:33 AM
I've tried ADNM, Avast Pro, and Avast Home on a box with a dual-core CPU, NVIDIA chipset, and either Windows 7 32-bit or 64-bit: I keep getting that tdx.sys issue regardless. However, my own home PC running x64 7 that was upgraded from Vista is running Avast Home flawlessly. I suspect 7 and the installers aren't getting along: there's already some workaround for some other Windows Installer issues that I applied on my home system for other programs; if I could find that again, I'd try it on the test box. For the moment, I'm trying an install in "Vista compatability mode" and see if that works...

 ???
Title: Re: Windows 7 Compatablility
Post by: mpadams on January 28, 2009, 08:32:02 PM
Okay... I tried loading Vista x64 SP1, then upgrading to x64 7 with the minimum of updates: ADNM still BSOD; haven't tried Home or Pro yet. I did want to throw this out there: on my home box, I was using the Service Pack 2 beta for Vista/2008 before upgrading to 7: maybe something in SP2 prevents this issue?
Title: Re: Windows 7 Compatablility
Post by: mpadams on January 29, 2009, 09:04:46 PM
Okay... loaded Vista x64 SP1, then SP2 beta, loaded ADNM, then upgraded to 7 x64. BSOD still occurred, but this time I noticed an IRQ-based error. Went into BIOS and set to Plug-n-Play OS, then back into 7: networking quit at one point, but system did not BSOD. Trying some changes to services and DEP to see if that helps.
Title: Re: Windows 7 Compatablility
Post by: mpadams on January 29, 2009, 09:18:26 PM
 :( I give up. BSOD recurred after next boot. Guess we'll have to wait for Microsoft on this one.
Title: Re: Windows 7 Compatablility
Post by: Vlk on January 29, 2009, 09:24:47 PM
You can send me the corresponding minidumps (files from the \windows\minidump folder) for further analysis (by email - my address is in my forum profile).

Thanks
Vlk
Title: Re: Windows 7 Compatablility
Post by: planetf1 on February 10, 2009, 01:28:10 AM
Tried updating wireless, ethernet drivers, disabling one or other, avast, avg, kapersky - in all cases tdx.sys bsod if mapped drives in use.

For all these tools to fail suggests to me it's an MS bug.
Title: Re: Windows 7 Compatablility
Post by: Vlk on February 12, 2009, 10:40:26 AM
Regarding the crashes in tdx.sys:

This is actually a known problem (a bug, really) in Windows 7 beta (build 7000).

I spoke with some people in Redmond last week and they confirmed the bug is in the tdx.sys driver itself and has already been fixed. We could confirm that with the latest internal Win7 build (7021 IIRC) the problem is indeed gone.

Now, you probably don't have access to these interim builds so I'm afraid you'll have to wait till the RC version (there aren't going to be any more public beta builds AFAIK).

Alternatively, there's a work around that you can use: uninstall the avast Network Shield, Web Shield and Internet Mail providers (i.e. all network-related stuff). This will leave avast only with the basic on-access functionality (file system scanning only) but in reality, this will suffice to block the vast majority of malware.

To do this, open Control Panel, click Programs and Features -> Avast! antivirus -> Change/Remove -> Change and untick the three boxes (Network Shield, Web Shield and Internet Mail).


Hope this helps,
Vlk
Title: Re: Windows 7 Compatablility
Post by: topsarge on February 12, 2009, 02:25:36 PM
Running Winodws 7 32 on a Duo Core intel; processor and cannot get resident shield to load. Avast scanner works fine, but I cannot load up the help. Any ideas?
Title: Re: Windows 7 Compatablility
Post by: mpadams on February 20, 2009, 06:52:32 AM
My home system running x64 7000 is finally getting the BSOD. I did grab 32-bit 7022 from the web & used one of my 32-bit keys on it: I'll have to test Avast on it and see if it BSODs.
Title: 7022 also bad... Re: Windows 7 Compatablility
Post by: mpadams on February 20, 2009, 07:50:49 AM
7022 32-bit also gets BSOD. Emailed ya the minidump.  :(
Title: Re: Windows 7 Compatablility
Post by: ardvark on February 20, 2009, 12:13:51 PM
Hi all...

I installed avast on my copy of Windows 7 (32 bit, within VirtualBox) and it seems to work great with no issues. :)

May God Bless all of you! :)
Title: Re: Windows 7 Compatablility
Post by: Vlk on February 20, 2009, 11:44:39 PM
mpadams, you seem to be correct.

The bug is only fixed in W7 builds 7032 and above.

Thanks
Vlk
Title: Re: Windows 7 Compatablility
Post by: ixion on March 15, 2009, 06:17:36 PM
Hi all,

I'm running Windows 7 x64 build 7000 and had the same issue. There is a hotfix provided by Microsoft to fix the TDI tdx.sys BSOD problem. Check out this KB article:

http://support.microsoft.com/kb/967891/en-us

The hotfix file is password protected and the password changes every few days, you will need to provide your email to Microsoft above.

NOTE: Use Internet Explorer to download the fix!! I was using Firefox 3, and the above link incorrectly detected my system as x86 instead of x64 and it would not allow me to download the x64 hotfix, but with IE, no problems.


Title: Re: Windows 7 Compatablility
Post by: knitterb on May 06, 2009, 06:08:36 PM
mpadams, you seem to be correct.

The bug is only fixed in W7 builds 7032 and above.

Thanks
Vlk

Can anyone confirm that this is fixed in version 7100 (RC)?
Title: Re: Windows 7 Compatablility
Post by: onlysomeone on May 06, 2009, 06:25:21 PM
mpadams, you seem to be correct.

The bug is only fixed in W7 builds 7032 and above.

Thanks
Vlk

Can anyone confirm that this is fixed in version 7100 (RC)?

No problems here running Avast on RC of 7...

yours
onlysomeone
Title: Re: Windows 7 Compatablility
Post by: Master0fPuppets on June 16, 2009, 12:07:48 PM
mpadams, you seem to be correct.

The bug is only fixed in W7 builds 7032 and above.

Thanks
Vlk


I'm running the RC and Avast, and no BSODs. Only problem I've had is that Windows Defender found a trojan that Avast missed.
Also seems the services for avast attempt to run as interactive, but Windows 7 does not allow that.
Title: Re: Windows 7 Compatablility
Post by: wpn on June 18, 2009, 09:00:54 PM
im using build 7100 (Win7 RC1 x64) with a netclient (build from may2009) from the ADNM

everything that is managed works fine, also scheduled tasks and reporting to the ADNM

but if i want to use the local scanner interface it shows me the splashscreen and the memory testing inherent with it but after that test finishes nothing shows up (like the problem was already int he vista OS) i checked the eventviewer but nothing shows up there (tho i still got to look at some other places, cuz eventviewer has been expanded)
Title: Re: Windows 7 Compatablility
Post by: mattburles on June 25, 2009, 03:26:31 AM
glad to see that this is 7 compatible!  :)
Title: Re: Windows 7 Compatablility
Post by: essekco on June 25, 2009, 11:34:20 AM
Works great ;)
Title: Re: Windows 7 Compatablility
Post by: YoKenny on June 25, 2009, 11:46:24 AM
Works fine but:
http://forum.avast.com/index.php?topic=46379.msg389531#msg389531 (http://forum.avast.com/index.php?topic=46379.msg389531#msg389531)

I responded. 

I choose not to use Vista's outbound firewall as it is too difficult to control and is un-necessary with my security applications.