Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: bliss2012 on February 01, 2009, 08:50:20 AM
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I cant seem to open virus chest.when I ran a scan and tried to move to chest It wouldn't let it happen...here's what the error report said:Program cannot use Chest client: (null) Virus chest server is not running. RPC communication failed.
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Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?
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im assuming av is antivirus ...no .no other antivirus program.when it caught a virus it suggest move to chest..i try t no avail.so i delete them.whn i go to simpleuser screen and click virus chest it cant load virus chest files i get the"Re: Virus chest server is not running. RPC communication failed." Is it a setting on my pc...?
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The RPC is an essential windows services and if it weren't working then very little else would work.
Yes AV is anti-virus and what is probable more important is was there ever another AV not just there isn't now, as this is a classic error with the presence of or remnants of another AV.
If it is a no to no other AV now or in the past, then try this.
Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.
If that doesn't work try, uninstall, reboot, install, reboot.
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I cant seem to open virus chest.when I ran a scan and tried to move to chest It wouldn't let it happen...here's what the error report said:Program cannot use Chest client: (null) Virus chest server is not running. RPC communication failed.
Just bought a new HP P6240 that came with Norton. I removed first with the add/remove programs and then tried to install and got the above message. however before then I got a message stating that I upgraded my OS and the current installations of Avast can not run the avast antivirus needs to be reinstalled. I have tried all the uninstall tools from norton and the one from Avast but no joy I still get these two errors. I am running Windows 7 Home Premium 64bit and trying the newest build of Avast. Please help I am at my wits end. OH By-the-way I even went into the registry and removed anything from Norton and Symantec.
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Well, Got it fixed :D!!!!! It took all of my previous steps and I had to search out Avast in the registry and delete all the entries that I could. Once that was done it installed correctly with no errors. ;D
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Glad that you finally have it resolved and sorry no one was able to pick up on your post sooner.
Happy New Year.
Welcome to the forums.