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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: grahamt on February 21, 2009, 02:42:37 PM

Title: Avast Home Edition does not Update
Post by: grahamt on February 21, 2009, 02:42:37 PM

Hi
I am very new to this site only having just discovered it.
I have tried to locate my problem but as I am not a computer techie I am struggling.

I have Microsoft XP on system and have had Avast Home Edition for many months. However, I always get notice to say new version is ready and when I click on the pop-up the response comes back to say "cannot connect to server".

If I attempt to update via the "A" Blue Ball and select update the same response comes back.

Any help/guidance will be greatly appreciated.
Many thanks

Graham Turner

Title: Re: Avast Home Edition does not Update
Post by: Lisandro on February 21, 2009, 02:56:09 PM

Which is your firewall? Is avast.setup allowed to connect the Internet?
Do you have any other antivirus in this computer? Had in the past?

Title: Re: Avast Home Edition does not Update
Post by: grahamt on February 21, 2009, 07:34:36 PM

Tech
Thanks for responding.

I have the Microsoft Firewall in place
No other anti-virus on computer
Previously had AVG
I am not sure of the exact internet connections to insert for the set-up.

Hope this helps you to assist me.
Thanks again

Graham Turner

Title: Re: Avast Home Edition does not Update
Post by: Lisandro on February 21, 2009, 07:56:32 PM

Please, run AVG Remover: http://www.grisoft.com/ww.download-tools

Title: Re: Avast Home Edition does not Update
Post by: brianmgb on February 23, 2009, 02:57:27 PM

Hi all,
My wife has got a similar problem with updating but it is not related to either firewall or any previous antivirus software.My question is can I remove the present version and reinstall the latest (home/frre) version using her original registration code.

Title: Re: Avast Home Edition does not Update
Post by: Lisandro on February 23, 2009, 03:01:31 PM

Quote from: brianmgb on February 23, 2009, 02:57:27 PM

My question is can I remove the present version and reinstall the latest (home/frre) version using her original registration code.

Yes. I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.