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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Rescue Disc => Topic started by: Lisandro on February 28, 2009, 01:28:20 PM

Title: Update failure
Post by: Lisandro on February 28, 2009, 01:28:20 PM
Why am I not able to update the BART CD?  ???
Title: Re: Update failure
Post by: Lisandro on February 28, 2009, 01:35:23 PM
Oh... The updates are there for sure, even a program update.
Title: Re: Update failure
Post by: Lisandro on February 28, 2009, 01:39:44 PM
Also, I'm using the version 3 beta and can't run the setup again to repair, only uninstall.
Title: Re: Update failure
Post by: Lisandro on March 08, 2009, 08:06:51 PM
The problem persists...
I want some support here  :( >:(
Title: Re: Update failure
Post by: Lisandro on March 08, 2009, 08:10:43 PM
I found the problem... Hope Vlk or Igor could help me by email  :-[
Title: Re: Update failure
Post by: Lisandro on March 13, 2009, 03:57:45 PM
Still can't solve the problem...
Is there a log that I could check?
Title: Re: Update failure
Post by: Lisandro on March 14, 2009, 11:12:33 PM
Still can't solve the problem...
Is there a log that I could check?
Bump!
Title: Re: Update failure
Post by: Forejt on March 16, 2009, 12:19:07 PM
Please send me file setup.log from setup folder, and dirlist of files in setup folder (using command: dir "C:\Program Files\Alwil Software\BART\Setup" >dirlist.txt)
Title: Re: Update failure
Post by: Lisandro on March 16, 2009, 11:33:09 PM
Setup will install the following components:
avast! BART CD Manager

Installed in: D:\Util\Antivirus\BART
Required disk space: 5.105 KB
Free space: 9.386.216 KB



There isn't a setup folder  ??? ::)

Contents of dir at BART folder:

 Pasta de D:\Util\Antivirus\BART

16/03/2009  19:31    <DIR>          .
16/03/2009  19:31    <DIR>          ..
16/03/2009  19:29             1.629 avast! BART CD Manager.lnk
16/03/2009  19:29    <DIR>          DATA
16/03/2009  19:31                 0 dirlist.txt

There is only a DATA folder with the license into it...  ::)
Title: Re: Update failure
Post by: Forejt on March 17, 2009, 12:18:26 PM
I didn't see you have Vista, in this case the setup folder is here:
C:\ProgramData\Alwil Software\BART\Setup
Title: Re: Update failure
Post by: Lisandro on March 17, 2009, 12:47:40 PM
Here is the log  ::)
Thanks for the support.
Title: Re: Update failure
Post by: Forejt on March 17, 2009, 05:07:23 PM
Send me also list of the files in setup folder
Title: Re: Update failure
Post by: Lisandro on March 17, 2009, 10:49:02 PM
Send me also list of the files in setup folder
Sorry, forget that...

 Pasta de C:\ProgramData\Alwil Software\BART\Setup

17/03/2009  18:48    <DIR>          .
17/03/2009  18:48    <DIR>          ..
16/03/2009  19:29           729.136 avast.setup
12/09/2008  09:00        98.552.445 bart01-7.vpu
21/08/2008  12:42         7.689.068 bart02-b.vpu
21/08/2008  12:42         7.262.919 bart03-4.vpu
12/09/2008  10:00         4.799.638 bartav-ba.vpu
16/02/2009  13:42         4.816.404 bartav-bd.vpu
13/08/2008  10:44           823.682 bartsys-3.vpu
17/03/2009  18:48                 0 dirlist.txt
14/09/2008  15:06            36.284 jrog-4c.vpu
13/03/2009  19:49            48.966 jrog-da.vpu
14/09/2008  15:15               331 part-jrog-4c.vpu
13/03/2009  19:49               382 part-jrog-da.vpu
12/09/2008  12:25               526 part-prg_bart-d3.vpu
16/02/2009  13:42               535 part-prg_bart-d7.vpu
15/09/2008  13:22               223 part-setup_bart-d3.vpu
16/02/2009  13:42               235 part-setup_bart-d7.vpu
14/09/2008  15:15               664 part-vps-8091400.vpu
13/03/2009  19:49               669 part-vps-9031300.vpu
15/09/2008  13:22               458 prod-bart.vpu
12/09/2008  12:17               595 servers.def
12/02/2009  16:29               596 servers.def.lkg
12/02/2009  16:29               401 servers.def.vpu
16/03/2009  19:29           114.736 setiface.dll
16/03/2009  19:29           114.736 setiface.ovr
12/09/2008  10:04            57.873 setif_bart-d3.vpu
16/02/2009  13:42            73.104 setif_bart-d7.vpu
16/03/2009  19:30               820 setup.ini
16/03/2009  19:30           237.127 setup.log
16/03/2009  19:29           729.136 setup.ovr
15/09/2008  13:17           334.681 setup_bart-d3.vpu
16/02/2009  13:42           336.513 setup_bart-d7.vpu
14/09/2008  15:05        18.131.160 vps-8091400.vpu
20/01/2009  17:45        21.227.602 vps-9012000.vpu
14/09/2008  15:15               133 vpsm-8091400.vpu
20/01/2009  17:45               133 vpsm-9012000.vpu
              35 arquivo(s)    166.121.911 bytes
Title: Re: Update failure
Post by: Forejt on March 18, 2009, 12:29:45 PM
There's some inconsistence between version numbers - you still have setup.ovr of build 211, but packages for build 215 are already downloaded.
To fix it, change the registry value HKEY_LOCAL_MACHINE\SOFTWARE\Alwil Software\Bart\4.0\SetupVersion to 211 decimal (or d7 hexadecimal). Then start BART CD Manager and run update again.
Title: Re: Update failure
Post by: Lisandro on March 18, 2009, 02:12:40 PM
There's some inconsistence between version numbers - you still have setup.ovr of build 211, but packages for build 215 are already downloaded.
To fix it, change the registry value HKEY_LOCAL_MACHINE\SOFTWARE\Alwil Software\Bart\4.0\SetupVersion to 211 decimal (or d7 hexadecimal). Then start BART CD Manager and run update again.
It's already on 211 (hexadecimal d3). I'll try pass to 215...
Title: Re: Update failure
Post by: Lisandro on March 18, 2009, 02:20:14 PM
Changing to 215 allows me only to uninstall (picture 1).
Changing back to 211 reverts the situation (picture 2) but does not update to 215.

Note, I'm installing the beta from the scratch (I did not update from v3 to the beta).
Maybe you can send me a link to the non-beta version and I'll stay with it until this issue is solved.
Title: Re: Update failure
Post by: Lisandro on March 19, 2009, 02:35:22 PM
Something was wrong with the beta setup I was using (09/15‎/‎2008, ‏‎23:21:29, 134.579kB, MD5: 813A4C32752E4100A3F0BAE1CEB03811).
I've downloaded a new setup (‎01/05‎/‎2009, ‏‎17:24:37, 137.798kB, MD5: 56FD11B2FF1C8F026DD764628725DF1C) and now it seems to be updating ok...

Go figure...