Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ZomG on March 01, 2009, 09:51:05 PM
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Hello! The Avast Resident Protection's blue a-ball icon doesn't show up when I turn on my computer. It starts up on my other computer though, which uses Windows XP Pro Edition. Is it the OS problem? I was also wondering if there's a way to manually start up the Resident Protection. One more thing: what's the process name of the Resident Protection? Maybe it's already on; I just don't see the a-ball icon.
Thanks! :)
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The fact that the tray icon isn't displayed doesn't mean avast resident protection isn't running.
What avast processes are running in Task Manager, they begin with ash or asw, see image ?
- Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.
avast! icon missing - As a temporary measure until this is resolved you can create a desktop shortcut for this file C:\Program Files\Alwil Software\Avast4\ashDisp.exe (the avast icon and interface to the providers). Right click on the file and select Send To, Desktop (create shortcut). You will need to run this after each boot until the problem is resolved.
What other security based software do you have that might block new startup entries, e.g. Spybot S&D (TeaTimer), AdAware (AdWatch), SpySweeper, Spyware Doctor (StartUpGuard or OnGuard), PrevX, WinPatrol, ProcessGuard, etc. ?
Check the option in the Appearance tab of Program Settings. Or Make a link to ashdisp.exe in your startup folder.
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Thanks for the help; it seems that it was just the a-ball icon not showing up on start up. I followed your instructions and made an ashdisp.exe shortcut to Desktop.
Thanks again! :D
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No problem, glad I could help.
Whilst that works, you have to click it every time to place it on the system tray, it doesn't resolve why it happened. So I would suggest tying the other options and answering the other security software question, so we can hopefully get to the true cause and have a permanent solution.
Welcome to the forums.
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Hello! The Avast Resident Protection's blue a-ball icon doesn't show up when I turn on my computer. It starts up on my other computer though, which uses Windows XP Pro Edition. Is it the OS problem? I was also wondering if there's a way to manually start up the Resident Protection. One more thing: what's the process name of the Resident Protection? Maybe it's already on; I just don't see the a-ball icon.
Thanks! :)
I am running W2K and avast have been showing it´s icon fine since I first installed it several months ago, so it has to be some other thing what is preventing the icon from appearing. Why don´t you un-install completely and reinstall avast?
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To be honest, I first thought it was my avast, so I reinstalled it twice, but it didn't really aid the situation. I have AdAware, so maybe that's what is stopping it from showing the icon. My Win2k also never started up other programs that were supposed to start up whenever I booted the computer. I haven't tried the Scheduled Tasks program from the Control Panel, but that never seems to work. I'll give it a shot anyways. I also repaired the avast.
Avast Processes Running:
ashDisp.exe (after starting it up manually)
ashMaiSv.exe
ashServ.exe
AshWebSv.exe
AshUpdSv.exe
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AdAware, apart from being a waste of perfectly good hard disk space (IMHO) would only get involved if you had the pro version with AdWatch as mentioned in my post. So do you have that ?
If that isn't the case, e.g. no AdWatch, then it would probably be easiest to create a new entry in the startup folder, not scheduled tasks.
Open windows explorer and navigate to your C:\Documents and Settings\UserName\Desktop folder, this is where XP has the desktop for individual users, I don't know where it is for win2k (I've never used it), but I'm sure you should be able to find it. Once found and opened, Drag the shortcut icon you created for the avast system try icon (ashDisp.exe), that should then start it automatically as a startup item.
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Thanks for the info on AdAware; I do have Pro + AdWatch, so I should be fine with space management. :)
The Scheduled Tasks for ashdisp.exe actually works for once. I couldn't find the startup item you mentioned; maybe Win2k doesn't have it?
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Well I would certainly look at adwatch (quarantine or whatever it uses when blocking new start-up entries) as this has in the past killed new start-up entries such as the ashDisp.exe entry.
I didn't make any reference to Scheduled Tasks, in fact I said that wasn't what we are trying to achieve. So I really don't know what you are trying to achieve with that as I don't believe there is a way to schedule something to run on every boot, e.g. what we are trying to do.
We are trying to place an entry in the Startup folder I would imagine there is something similar in win2k folder structure (see image), unfortunately I have no knowledge of this OS.
I presume that it has the usual msconfig (System Configuration Utility), as I recall it being in win98. Check and see if there is an entry for ashDisp.exe that has been disabled.
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I made a rule for AdWatch so it wouldn't block my ashdisp.exe. I restarted after doing so, and now it works just fine. So it wasn't a problem of trying to start up, but rather just being blocked before it could start up. I found the startup folder, but I don't think I'll need it.
Thanks again for the help. :)
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You're welcome.