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Other => General Topics => Topic started by: vanderloo on March 15, 2009, 11:38:39 PM

Title: can't enter new licese activation key
Post by: vanderloo on March 15, 2009, 11:38:39 PM

I just got a new activation key to renew avast free home edition and the avast blue ball icon is no longer in the tray to click on to enter key as instructed. What do I do?
Thanks,\Phil

Title: Re: can't enter new licese activation key
Post by: igor on March 15, 2009, 11:43:16 PM

Start avast! from the icon on desktop, or from the Start Menu?

Title: Re: can't enter new licese activation key
Post by: vanderloo on March 15, 2009, 11:49:35 PM

Thank you. Got that far and entered key. Said key entered successfully and avast opened up but I still have no icon on desktop or tray?? Shouldn't I?

Title: Re: can't enter new licese activation key
Post by: igor on March 15, 2009, 11:51:56 PM

Did you try to restart the computer?

Title: Re: can't enter new licese activation key
Post by: DavidR on March 16, 2009, 12:03:02 AM

If on restart the icon is still AWOL:

- avast! icon missing - As a temporary measure until this is resolved you can create a desktop shortcut for this file C:\Program Files\Alwil Software\Avast4\ashDisp.exe (the avast icon and interface to the providers).  Right click on the file and select Send To, Desktop (create shortcut). You will need to run this after each boot until the problem is resolved.

What other security based software do you have that might block new startup entries, e.g. Spybot S&D (TeaTimer), AdAware (AdWatch), SpySweeper, Spyware Doctor (StartUpGuard or OnGuard), PrevX, WinPatrol, ProcessGuard, etc. ?

Check the option in the Appearance tab of Program Settings. Or Make a link to ashdisp.exe in your startup folder.