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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: xknighthawkx on March 19, 2009, 02:45:49 AM
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I put Avast on my brothers computer and noticed yesterday that the sound speaker was missing and that Avast wasn't running. I right clicked the ball and tried to make it start but it won't. I tried the repair the install that didn't work. I tried managing the services and that didn't work. I did a complete uninstall then a reinstall. Everything was running fine. Today I come home and again RPC error and nothing is fixing it. I am not planning on uninstalling and reinstalling every day. The OS is XP sp3. I have spybot search and destroy running to. I did get Avast to run again when I used hijackthis and restarting. But it isn't working again and hijack this didn't fix it this time. Please help, My brother doesn't have computer smarts and I can't have him surfing without real time protection.
I read somewhere that this might be an administrator issue or an internal time/date issue. Just tell me what info you need and I get it for you.
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Did you check out this FAQ ?
AAVM subsystem detected and RPC error. http://www.avast.com/eng/faq-other-questions.html#idt_1539 (http://www.avast.com/eng/faq-other-questions.html#idt_1539)
This is also usually associated with a Red circle with a bar (like a no entry sign) over the avast icon.
This is commonly associated with having another AV installed or remnants of one on your system.
Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?
What did you do in HJT to get avast to run again as that sounds very weird ?
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I already tried what it said in the FAQ?
No other AV has been on the system. I just reformatted this system last month.
HJT found a few broken links in the system. But it isn't finding them anymore.
Well it does say something about Avast in it now. I'll have to look at it later and post what it said.
I did a lot of reading here and there trying to find the problem before posting. When ever I found a error message on Avast I search that error on google. Usually end up on here and tried what I could find. I'm hoping I can figure out the problem. I don't really want the new resource hog (free virus scanner other than Avast) in the system but I can't have him unprotected.
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The remote call procedure has died and windows will reboot in 60 secs :does that sound familiar?
at the same time avast was reporting that the outlook scanner was not able to function.
I had this problem once and all the help i could find was that i had been infected with the win32.blaster worm and the fix was to download and run W32.Blaster.Worm Removal Tool from the makers of the norton virus "hehe" what sort of a program just deletes lsass or was that nod anyway critical login files being deleted is something i've seen a bit of.
link= http://www.symantec.com/security_response/writeup.jsp?docid=2003-081119-5051-99
if system tries to reboot open run command and type shutdown -a
Hope this helps ya,
unfortunately this was happening to me on a virgin os so it could not have been infection probably something i messed up while editing the iso to make winbows run on usb. so reedited and i reinstalled alls well now. If you've used n-lite or something similar this could be the cause.
~edit~On second look is RCP error something completely different to what i think it is? too tired for things to make sense now, goodnight.
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I suggest:
1. Clean your temporary files.
2. Schedule a boot time scanning with avast with archive scanning turned on. If avast does not detect it, you can try DrWeb CureIT! (http://www.freedrweb.com/cureit/) instead.
3. Use SUPERantispyware (http://www.superantispyware.com), MBAM (http://malwarebytes.org/mbam.php) or Spyware Terminator (http://www.spywareterminator.com/) to scan for spywares and trojans. If any infection is detected, better and safer is send the file to Quarantine than to simple delete them.
4. Test your machine with anti-rootkit applications (http://www.antirootkit.com/software/index.htm). I suggest avast! antirootkit (http://files.avast.com/files/beta/aswar.exe) or Trend Micro RootkitBuster (http://www.trendmicro.com/download/rbuster.asp).
5. Make a HijackThis (http://www.bleepingcomputer.com/files/hijackthis.php) log to post here or this analysis site (http://www.hijackthis.de/#anl). Or even submit the RunScanner (http://www.runscanner.net/) log to to on-line analysis.
6. Disable System Restore and then reenable it again.
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I already tried what it said in the FAQ?
No other AV has been on the system. I just reformatted this system last month.
HJT found a few broken links in the system. But it isn't finding them anymore.
<snip>
Whilst there is a possibility that it could be malware as Tech suggests, I'm not so sure that it is directly effecting avast if it weren't running then there would be no avast RPC error, or so I would have thought.
You might want to try - Program Settings, Troubleshooting, 'Delay loading of avast! services after other system services.'
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I set Avast to delay loading of avast!. It did not work. I downloaded SUPERantispyware and was running it. It found ten files that were Trojan.VXGame.Variant/D. The computer locked up before it could finish the scan. I reset the power and when the system came up Avast loaded after it's delay. I went back and scanned until I seen the trojan again. I had it fixed(Deleted I guess). After that it restarted and Avast was running again. I ran Avast antirootkit and didn't find anything. Did another restart and Avast was running. So that it is working for me I have it doing a scan. Hopefully the problem is gone now.
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Try running the MBAM application scan from safe mode and see what that reveals.
I would suggest you keep both SAS and MBAM and run scans periodically, I do that weekly and update the signatures, etc. first before running the scan.
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Glad to know it seems to be working fine now ;)
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Well that didn't fix it. It's not working again. I tried my scans but found nothing. I am try the MBM this time. I didn't use it the last time. I don't know what the problem could be.
I do have to wonder something. The motherboard was old enough that it didn't come with XP drivers. I had to run a bunch of different via 4in1 drivers to find something that would work. I can't even find the motherboard listed on the site anymore. It's an ABIT KG-20. I am wondering if a driver is conflicting with the software.
I'll run hijackthis later and post the log. But I don't know what else to do.
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How much RAM does the system have?
AMD processors are quite slow without adequate RAM.
To fix sound problems:
Realtek AC'97 Drivers & Applications:
http://download.cnet.com/Realtek-AC-97-Driver-Windows-98-Me-2000-XP-2003-/3000-2120_4-10238712.html
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It's a 1.5 ghz cpu, 512 megs ram. The sound isn't an issue now. It was just being knocked out by avast. I have avast delaying loading now.
I uninstalled avast in safe mode then reinstalled it. It was working when I reinstalled it. It was working yesterday when I checked but that doesn't mean it will stay working.
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A 1.5GHZ CPU is a bit slow and an additional 512MB RAM would work wonders for the system.
Crucial.com can assist you in finding the RAM you need for update but you don't have to buy from them but a local PC store should be able to help:
http://www.crucial.com
Adding RAM is the best performance improvement you can make to your system.
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The performance isn't the problem. The problem is that Avast keeps breaking on me. I'm in no hurry to make the computer any better. It was my old system and I rebuilt it so my brother could use it. He doesn't know anything about computers. I'm not showing him how to do anything special on it. He just watches videos on hulu most of the time.
And at this time Avast has quit working again. If I uninstall then reinstall it will work for a day or two then the RCP error starts to happen again.
Edit
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Weird that I went to mess with it while ago Avast was running fine.
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I doubt very much that CPU power and memory have anything whatsoever to do with your RPC problem. That being said I also do not have any other avenues to suggest to you.
Nevertheless, next to this system I have my vintage 2000 system with a 1Ghz processor and 512Mb of memory (the max that system will take) and running Win XP Pro SP3 with the current avast and working just fine without any issues in avast. So, if you can improve the memory level it will improve performance ... I can just about guarantee it will make no difference to your on/off RPC problem.
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Not working again. I can't find any reason for it to work one time then not the next. I don't know what to do about it.
I am wondering if I corrupted something in Windows when I was trying different VIA 4in1 installs. The motherboard didn't have XP drivers. I had to try different VIA 4in1 drivers to find one for my video card to work right. But I found out the video card drivers didn't work cause the newer ones required XP SP2 as a minimum. Maybe just maybe I have something corrupt in windows.
If I can't figure it out I'll try reinstalling windows.
Edit
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Something weird about my windows install. The user documents usually are just listed by the users name. The computer name is Gerald, The user name is stinky. Now the documents should be named stinky documents. There is a Stinky documents but when the computer runs it logs into an account not made. Stinky.Gerald documents is the name of the documents folder. There is no application data in the Stinky documents just in Stinky.Gerald documents. I am wondering if he did something on the computer before I was completely done with the system.
Could this be causing problems with Avast?