Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ladyjane on April 06, 2009, 12:51:21 PM

Title: VPS Update - cannot install...Also automatic Update not working
Post by: ladyjane on April 06, 2009, 12:51:21 PM
I have tried downloading and installing the latest update (I've been without internet connection for 6 months and my Avast is also not doing automatic updates), but received the following error message after downloading
Can’t install VPS update.  Errorcodes:  Ver: 4.8.1229
SI: 0x00000002
ST: 0xffffffff
LE: 0x00000000
 Can anyone help me?  also, my automatic update is not working nor is the manual update.  I also tried downloading the program again and that also did not work.  What should I do?

thanks for any help
Jane
Title: Re: VPS Update - cannot install...Also automatic Update not working
Post by: DavidR on April 06, 2009, 02:56:11 PM
You have an old program version 4.8.1229 and since that is mentioned in the errorcodes, I guess you first have to do a program update. The latest avast version is 4.8.1335, right click the avast 'a' icon, select Updating, Program Update, this will do a program update followed by a VPS update.
Title: Re: VPS Update - cannot install...Also automatic Update not working
Post by: Lisandro on April 06, 2009, 05:29:03 PM
I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.
Title: Re: VPS Update - cannot install...Also automatic Update not working
Post by: ladyjane on April 06, 2009, 08:17:44 PM
I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.

I have tried doing a program update and it does not work so I will try this solution.  I hope it works as I really don't want to find myself with no antivirus software.

Thanks...will let you know what happens.
Title: Re: VPS Update - cannot install...Also automatic Update not working
Post by: ladyjane on April 06, 2009, 08:23:15 PM
I cannot uninstall from the Control Panel.  Nothing happens when I click on remove/change.  I've stopped Avast from running but still cannot uninstall.  Shall I just do an uninstall from the Avast website as suggested in step two here?
Title: Re: VPS Update - cannot install...Also automatic Update not working
Post by: DavidR on April 06, 2009, 08:36:33 PM
Then start from the next step, but you will have to be in safe mode when you run the avast uninstall utility.
Title: Re: VPS Update - cannot install...Also automatic Update not working
Post by: ladyjane on April 06, 2009, 08:37:39 PM
how do I start in safe mode??  I've already created a restore point but don't know how to start in safe mode.
Title: Re: VPS Update - cannot install...Also automatic Update not working
Post by: DavidR on April 06, 2009, 08:42:23 PM
Booting into safe mode http://www.pchell.com/support/safemode.shtml (http://www.pchell.com/support/safemode.shtml).
Title: Re: VPS Update - cannot install...Also automatic Update not working
Post by: ladyjane on April 06, 2009, 08:44:34 PM
thanks. Will check it out but this is beginning to get complicated!
Title: Re: VPS Update - cannot install...Also automatic Update not working
Post by: DavidR on April 06, 2009, 09:48:11 PM
Not so complicated, taken a step at a time.
Title: Re: VPS Update - cannot install...Also automatic Update not working
Post by: ladyjane on April 06, 2009, 10:52:54 PM
THANKS!!   :)  It worked!!  All is well.

Most appreciated
Title: Re: VPS Update - cannot install...Also automatic Update not working
Post by: DavidR on April 06, 2009, 11:28:39 PM
You're welcome.