Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: algasys on April 21, 2009, 01:37:13 PM
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Hello Everybody,
I never have had this "errors" since I use Avast Pro...
Firstly I always install the update as they are available. The more important trouble I get now concern Zone Alarm Pro. I use Avast since a lot of years and never, never, avast claim about this firewall!
Now I have this Msgr:
spyware0.XML C:\windows\\system32\Zonelabs\updates\unpacked==anti_spyware=SpywareDatabase-80_Patch.zip.... Win32:Sytro-AB[Wrm]
Naturally I am absolutely confident in my Firewall I also use from a long while!! 8-))
The second error is: I am not able to "email" from chest!!! Nevertheless I already done that!!
Actually ZA seems to work normally??? and Avast too.
May I have your opinion, Support men?
Thank you in advance.
Alain
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Looks like it could be unencrypted signatures in the ZA update, not very good, signatures should be encrypted so other security applications don't detect them.
What exactly are you trying to email from the chest ?
What do you mean unable to email from the chest, what happens, what errors, etc.
This functionality has recently changes where although there is a link to email it isn't actually emailed but uploaded. You would however, get a pop-up form to complete.
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Looks like it could be unencrypted signatures in the ZA update, not very good, signatures should be encrypted so other security applications don't detect them.
OK, I'll tell it to Zone Labs.
What exactly are you trying to email from the chest ?
What do you mean unable to email from the chest, what happens, what errors, etc.
This functionality has recently changes where although there is a link to email it isn't actually emailed but uploaded. You would however, get a pop-up form to complete.
When we save an infected file inside the chest there is a possibility to choice to send it to avast support. When I have clicked this choice nothing happends. No screen, no action, nothing at all
Thank you for your help.
Alain
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I don't know why you aren't getting the form pop up (see image extract) when you click that option, but there have been occasions where things have been blocked by another AV or remnants.
Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. Though I'm not to confident that will make any difference as I think this is more likely to be some sort of conflict.
Now I really haven't a clue what comes with the ZA Pro suite (haven't used ZA in many years and even then only the free version), if there is an AV element (or even if the anti-spyware element of ZA) I would suggest first disabling it and see if that works.
You can of course use the old method of actually emailing it.
Send the sample to virus@avast.com zipped and password protected with the password in email body, a link to this topic might help and false positive/undetected malware (etc.) in the subject.