Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: indyglo on April 29, 2009, 05:12:18 PM

Title: Cannot open chest
Post by: indyglo on April 29, 2009, 05:12:18 PM

Hi :)
I ran a scan last night and 10 viruses were detected.  It seems they were successfully moved to the chest but when I click to open the chest, nothing happens.  No error message or anything! Everything else seems to work just fine.  Odd.  I hope someone has some advice about this.  I searched the forums but couldn't find anything specific to my situation because all other times people had problems opening the chest, it seems they at least got an error message. .

Title: Re: Cannot open chest
Post by: mevcit on April 29, 2009, 07:49:43 PM

If you're using avast! as an on-demand scanner and have set the services to manual, that's normal. :) There must be two services about avast! then. One of them is about the update process. So start the other service to be able to open the chest.

Title: Re: Cannot open chest
Post by: CharleyO on May 01, 2009, 08:48:32 AM

***

Welcome to the forums, indyglo.   :)

Please try a repair of avast :

Control panel > Add/remove programs > click once on avast to select it > click on Change/Remove > scroll down the left pane and click on repair > click OK> follow directions


***