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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: oldtimer on May 08, 2009, 04:49:00 AM

Title: Not Enough Storage for Command
Post by: oldtimer on May 08, 2009, 04:49:00 AM
I just installed version 4.8.1335 but get this error trying to get updates.  It looks like all the files have d/l and at 99% I get
 "Not enough storage is available to process this command"
 I have 3.25GB of Disk space and 256MB of Memory.
I see old messages from last December here saying the same thing but do not see a reply to fix the problem.
Title: Re: Not Enough Storage for Command
Post by: thehobbit on May 08, 2009, 05:00:34 AM
I have the same message: "Not enough storage is available to process this command"  ???

What to do?
Title: Re: Not Enough Storage for Command
Post by: Tarq57 on May 08, 2009, 06:29:22 AM
Oldtimer, your remaining disk space is quite marginal for doing pretty much anything, I'm afraid.
Run a disk cleanup at all? If you haven't, try that, then defrag.
What is your OS?
I suspect that with a low performance computer (256 is quite low these days) there will be lots of read/write operations during any type of updating, using the page file a lot, and such is evidenced by the sound of lots of HD activity whenever opening or doing anything in a program.

thehobbit what is your OS and HD capacity please? The above suggestions might make a difference in your case also.

There are ways of claiming disk space. Including moving files to another medium (like an external HD, or CD's/DVD's), reducing the amount of system restore space, capping the limit of the page file (that's a bit advanced, and can cause problems, but looking at the amount used by the page file will give an indication of how much disk space it typically uses.)
Title: Re: Not Enough Storage for Command
Post by: jayembee on May 08, 2009, 06:41:36 AM
I also received this message when trying to update the virus database after installation of Avast Home Edition. Download halts after approximately 75%.

Build: 4.8.1335
Virus database: 090319-0

OS: Win98SE (yes, please stop laughing)
RAM: 352 MB
Available Disk Space: 33.5GB (can't imagine this is really a space issue??)

Any help would be appreciated. :)
Title: Re: Not Enough Storage for Command
Post by: Tarq57 on May 08, 2009, 06:51:42 AM
What AV did you use prior to Avast? Any other security software running? (Yeah, I know it's SE, but I have to ask. I actually very much liked '98.)
Title: Re: Not Enough Storage for Command
Post by: jack99 on May 08, 2009, 10:38:16 AM
I have the identical problem, having just installed Avast Home. I have read all the threads under “not enough storage is available to process this command” and I will share my current understanding.

Win98se is a common factor in this.

The December thread started by Stehen_M  recommended a total uninstall using an Avast reinstall tool, and reinstall with a later version. This worked for one user. I do not see how that is relevant now, the version I have is even later, but see below!

See the April thread started by Azur: this error happened even with a barely used 40GB drive and 500MB RAM. The “storage” referred to is NOT the HDD and I don’t believe it’s the RAM either (one other user stopped all other running processes without success).

An early poster from 2004 got the same error when the size of the virus chest was set too low, so I reckon it may be an Avast cache of some sort that is set too low in our case.

I’m going with the complete reinstall using a fresh download FROM THE AVAST SITE. Apparently sometimes there is a corrupted package. That seems to be the commonest fix to the problem.
Title: Re: Not Enough Storage for Command
Post by: alanjeff on May 08, 2009, 01:14:24 PM
I'm having the same problem with 98se has anyone solved it.
Title: Re: Not Enough Storage for Command
Post by: Lisandro on May 08, 2009, 01:19:05 PM
How much RAM (memory) and free disk space do you have?
Title: Re: Not Enough Storage for Command
Post by: thehobbit on May 08, 2009, 02:42:38 PM
OS is Win98, 320 mb RAM, 3gb unused HDD space. The last few entries in View log>:

20:58:33 package: \b\cf3 PerformDiff: Ok\b0\par\cf1 07.05.2009 20:58:34 internet: \b\cf2 Used server: http://74.53.196.250/iavs4x\b0\par\cf1 07.05.2009 20:58:34 file: \b\cf1 GetFileWithRetry: vps-9050700-9050600.vpu downloaded  and verified\b0\par\cf1 07.05.2009 20:58:34 package: \b\cf2 DldPackage: C:\\Program Files\\Alwil Software\\Avast4\\Setup\\vps-9050700-9050600.vpu, returned 0x00000000\b0\par\cf1 07.05.2009
20:58:34 package: \b\cf1 ERROR PerformPkgDiff: pPkgDiffStorage->m_pbtBufNew == NULL\b0\par\cf1 07.05.2009
20:58:34 package: \b\cf1 PerformDiff: vps-9050700-9050600.vpu  Bad, error code 0x00000008\b0\par\cf1 07.05.2009
20:58:34 package: \b\cf1 Vpu: C:\\Program Files\\Alwil Software\\Avast4\\Setup\\vps-9050700-9050600.vpu, size: 81460. md5: 29169D8D66FDD7FE9A720B982404A006, computemd5 returned 0x00000000, sig: 89972A9B3D9BB1598C53C1FEF5B4A8EAA5A8FB0E1D2FEDE4E6A431DC50BC6B0C4A3B42F6F125DE07 returned 0x00000000\b0\par\cf1 07.05.2009
20:58:34 package: \b\cf3 PerformDiff( vps, 9050600, 9050700 ) failed 0x00000008\b0\par\cf1 07.05.2009 20:58:34 general: \b\cf1 Err:Not enough storage is available to process this command.\b0\par

Tried uninstall and reinstall with same result.

What is a solution please?
Title: Re: Not Enough Storage for Command
Post by: Tarq57 on May 08, 2009, 03:26:07 PM
thehobbit, Your computer specs are also a little marginal.
I don't know how to interpret the log submitted, so maybe someone will know better, but given those specs, I suspect a lot of what is reported as unused disk space is likely to be eaten into by the page file. Here is an extract from a wiki article on paging files:
Quote
Windows 95, Windows 98 and Windows Me use a similar file, and the settings for it are located under Control Panel → System → Performance tab → Virtual Memory. Windows automatically sets the size of the page file to start at 1.5× the size of physical memory, and expand up to 3× physical memory if necessary. If a user runs memory-intensive applications on a system with low physical memory, it is preferable to manually set these sizes to a value higher than default.
What i would try includes my suggestions above (except do not tamper with the size of the page file unless the following doesn't work.)
Download Avast, from the Avast web site, go through your files and delete any you don't need any more,transfer wanted files to another media if possible, perform a disk cleanup, disk defrag, and then exit as many running processes as possible before installing Avast.
Hope that works.
Title: Re: Not Enough Storage for Command
Post by: igor on May 08, 2009, 03:39:36 PM
Hmm, it seems that the updating process is "reaching some limit" on the target machines; we've already seen something like that before - when the VPS file got over 16MB, it wasn't possible to write the file to disk in one big write, because it failed on some Win9x machines. No idea why... perhaps an issue with a particular disk [controller] drivers.

If anybody (having the problem) is familiar with File Monitor (from Sysinternals) - could you please try to monitor the updating process (i.e. invoke an update and wait for it to fail) with it? I'd say you can filter only avast.setup process... or use just "avast" mask. If you upload the log to ftp://ftp.avast.com/incoming then, we can look for any other problematic disk access, and possible split it into smaller ones.
Thanks!
Title: Re: Not Enough Storage for Command
Post by: jack99 on May 08, 2009, 05:27:40 PM
Reporting back: I did the complete uninstall using Control Panel then the Avast removal tool then reinstalled from the Avast website (not the Download link).

Update still did not work, despite closing down every running process except Explorer and Systray
Also tried reregistering (nix), running from the menu instead of the radio button (nix), and trying to update the program only first (already latest version) – nix. Also tried shutting down the simple interface asap after starting update to save memory – nix.

I gave up and went surfing. Blow me down about 40 min later the thing did a successful automatic update! Vps-9050700.vpu 24301KB installed!

Can post setup logs if it helps. The memory load was actually less on the failed attempts than the good one. I note however that the command line settings were different : /very silent/limitcpu

BTW my system: Win 98se Avast 4.8.1335 40GB HDD 8GB free 256 MB RAM. Setup log showed system memory 56% allocated.
Title: Re: Not Enough Storage for Command
Post by: alanjeff on May 08, 2009, 06:02:45 PM
I think I may have cracked the issue myself and thanks to others for their guidance. for win98se. It would appear the uploaded file is too big for 98SE to handle in some way. Doing as below seems to work and get round the problem. I have done it and so has my friend. Both with success. Hope it helps you too

Download the Virus database update (VPS) 7.5. 2009 version 090507-0

Uninstall Avast using control panel / add and remove programs

Delete the alwil software file in program Files (for some reason this is not deleted during an uninstall)

reboot Pc

install Avast again as you did first time and ensure both icons are correctly running in the toolbar near the clock at the bottom right of your screen.

install Virus database update (VPS) 7.5. 2009 version 090507-0. You may have to wait for the auto update to stop before the software will allow you to do this. Wait until you get confirmation that the software is updated.

Install registration code.

and re boot again.

Run Avast and test update downloader. This should say you are fully up to date.


Title: Re: Not Enough Storage for Command
Post by: thehobbit on May 09, 2009, 02:39:54 AM
OK, ALANJEFF has the solution. I did it on a Win98 PC, 320mb RAM, PII, 3.6 gm hdd free space:

Up and running with Avast. Pretty straight forward steps:

1. Download two files (to the desktop): http://files.avast.com/iavs4pro/setupeng.exe and http://files.avast.com/iavs4pro/vpsupd.exe
The first is the setup file for Avast and is updated through 4/19/09. The second is the accumulated updates from 4/19/09 to 5/08/09 (or today). Then:

2. Run the setup file: ( http://files.avast.com/iavs4pro/setupeng.exe )
After setup is run successfully, Avast will try to update and likely fail. Then:

3. Run the accumulated updates: ( http://files.avast.com/iavs4pro/vpsupd.exe )
I think you probably will get a successful update notice.

Believe the problem you ran into was caused by using the Avast download manager ( avast_home_setup.exe ) but don't know why it didn't work for you.

I don't particularly like the interface for Avast. Scans are initiated manually; not sure when Avast updates, certainly on bootup. On bootup, it's a real hog for memory when it does its initial scan. Much preferred the control panel for AVG: seemed to have better user control options. Avast seems to need more memory than AVG did when it's resident and active.
Title: Re: Not Enough Storage for Command
Post by: Tarq57 on May 09, 2009, 03:27:40 AM
Tried using the latest version of AVG, then?
Title: Re: Not Enough Storage for Command
Post by: thehobbit on May 09, 2009, 05:08:11 AM
Tried using the latest version of AVG, then?

No, AVG 7.5 support was discontinued; AVG 8.5 wont run in Win98. New engine in AVG 8.5 which runs in NT systems and newer (not DOS based OS, like Win95, Win98, Win ME, etc.)  Had to get something that would be compatible with Win98; Bitdefender was another possibility.
Title: Re: Not Enough Storage for Command
Post by: oldtimer on May 09, 2009, 05:49:19 AM
I was finally able to get my New Install of AVAST to Update.  I re-installed without un-installing, It asks you to select Un-install and Reboot and does it cleanly.  The first time the install tried to get Updates Automaticly and of course I got the same "out od Storage error" So when I tried the VPSUPD.EXE it said updates were already installed.  So I went through the Uninstall and Re-install again, but this time I removed the Network cable during the install.  Then the VPSUPD.EXE worked perfectly.  The Automatic updates now work ok.

I think the problem is with the Automatic Update when there are many update files.  After Installing 4.8.1335 the update date is March 19 so there are just too many files for it to handle.  VPSUPD.EXE is a single file so there is combining to do.

Thanks to all for the help
Title: Re: Not Enough Storage for Command
Post by: jayembee on May 10, 2009, 08:28:15 PM
What AV did you use prior to Avast? Any other security software running? (Yeah, I know it's SE, but I have to ask. I actually very much liked '98.)
I was running AVG 7.5, very happily, until support for Win98 was discontinued at the end of April. Never any problems with AVG, and I like Win98 very much as well.
Title: Re: Not Enough Storage for Command
Post by: jayembee on May 10, 2009, 08:34:28 PM
Tried using the latest version of AVG, then?
AVG stopped supporting Win98 -- v 8.0 won't run on Win98, which is why I decided to try Avast. I'm going to try ALANJEFF's fix and see what happens.  Thanks for the reply.

EDIT: Yup! ALANJEFF had it spot on!  Thanks bunches to all for the help. Up and running quite happily now.

@ Tech: Thanks for the advance notice on Avast 5. As much as it annoys me to have to upgrade to Win XP, I've gone ahead and put a system on order. I expect I'll just keep my Win98 unit as an offline toy or back up unit. :)
Title: Re: Not Enough Storage for Command
Post by: Lisandro on May 10, 2009, 08:50:11 PM
Note that avast 5 won't be Windows 9x compatible.
But the version 4 will be available for more one (or a little more) year.
Title: Re: Not Enough Storage for Command
Post by: gpatrick on May 10, 2009, 10:47:22 PM
I am getting the same error message.  Still trying to fix it.

I was referred over hear because Avast support 98.   So, my question if Avast is ending 98 support as well,  should I go with avast or go with another company?

Any recommendation and yes I can afford a virus program or a free one? I can not afford a new computer, plus I dont like xp or Vista.

There is a free one beside avast,  but I can not think of the name.

I would even take a dos scanner, that can be updated.


Thank You.

Title: Re: Not Enough Storage for Command
Post by: Lisandro on May 10, 2009, 10:51:12 PM
So, my question if Avast is ending 98 support as well,  should I go with avast or go with another company?
You won't find that many... maybe ClamWin (http://www.clamwin.com/) will still support Windows 9x.
avast support for Windows 9x ends next year as far I know.

Edit: take care, it has low detection rates compared to other antivirus... but it seems to be the only one which lasts...
Title: Re: Not Enough Storage for Command
Post by: DavidR on May 10, 2009, 11:07:21 PM
So, my question if Avast is ending 98 support as well,  should I go with avast or go with another company?
You won't find that many... maybe ClamWin (http://www.clamwin.com/) will still support Windows 9x.
avast support for Windows 9x ends next year as far I know.
<snip>

That isn't confirmed, what has been confirmed is that support will be at least until the end of the year, but Vlk or Igor has said that support for the version 4.8 version and win9x, winME may possibly last a bit longer but no firm decision has been made.

In any case as you say there really are few AV options that will support old OSes, so it really is time to do some forward planning about upgrading your system.
Title: Re: Not Enough Storage for Command
Post by: Lisandro on May 10, 2009, 11:09:37 PM
That isn't confirmed, what has been confirmed is that support will be at least until the end of the year, but Vlk or Igor has said that support for the version 4.8 version and win9x, winME may possibly last a bit longer but no firm decision has been made.
Maybe there isn't a decision involved... they will be compelled to do so, probably, due to updates in virus database.
Title: Re: Not Enough Storage for Command
Post by: gpatrick on May 10, 2009, 11:26:49 PM
Thank You for this info.

I will keep clamwin in mind.

The other one I was thinking of is Rising Antivirus Free Edition.   Huge download though.  I do not know how Good or bad it is.
Title: Re: Not Enough Storage for Command
Post by: Lisandro on May 10, 2009, 11:31:44 PM
The other one I was thinking of is Rising Antivirus Free Edition.   Huge download though.  I do not know how Good or bad it is.
I'm not the right person for you to ask... I'm a little biased... I don't like Rising...
Title: Re: Not Enough Storage for Command
Post by: thepates on May 11, 2009, 01:15:52 AM
jayembee:
Error when posting see next post from thepates
Title: Re: Not Enough Storage for Command
Post by: thepates on May 11, 2009, 01:31:30 AM
jayembee:
I also received this message when trying to update the virus database after installation of Avast Home Edition. Download halts after approximately 83%.

Build: 4.8.1335
Virus database: 090319-0

OS: Win98SE (yes, I am running WIN 98 SE also)
RAM: 384 MB
Available Disk Space: 6.5GB

I solved the problem by down loading the latest
updates from www.avast.com & running the program,
vpsupd.exe to update the virus database.
After executing vpsupd.exe, the virus database was 090350-0.
Hope this solve your problem. thepates
Title: Re: Not Enough Storage for Command
Post by: gpatrick on May 11, 2009, 03:44:12 AM
jayembee:
I also received this message when trying to update the virus database after installation of Avast Home Edition. Download halts after approximately 83%.

Build: 4.8.1335
Virus database: 090319-0

OS: Win98SE (yes, I am running WIN 98 SE also)
RAM: 384 MB
Available Disk Space: 6.5GB

I solved the problem by down loading the latest
updates from www.avast.com & running the program,
vpsupd.exe to update the virus database.
After executing vpsupd.exe, the virus database was 090350-0.
Hope this solve your problem. thepates


It didn't but when I downloaded the vpsudp.exe,  It said all updates are current.

I am wondering if virus and program updates are dated wrong and that is confusing the program.  Version of vpsudp.exe is 4.8.0.0

Title: Re: Not Enough Storage for Command
Post by: jta on May 11, 2009, 02:13:35 PM
I'm having the same problem - thought it was just me..! Every time I connect to the Internet avast! downloads about 3.2MB of updates, then announces "Not Enough Storage..." and quits. I downloaded the file suggested by alanjeff and ran it - it reports that definitions are up to date - yet the automatic updates still won't run.

System: Asus P4B-series motherboard with a 2.2 GHz Celeron, 1 GB RAM, 40 GB C: drive with about 4 GB used. OS: Win98SE with a mess o' patches and updates, includine the "unofficial" SP 2.1a (which fixes the 512 MB limitation, among other things).

This is beginning to bother me. Any fix out there?
Title: Re: Not Enough Storage for Command
Post by: Lisandro on May 11, 2009, 02:30:50 PM
After executing vpsupd.exe, the virus database was 090350-0.
Maybe a typo for 090305-0
It's March 5th, 2009. Not updated.
Title: Re: Not Enough Storage for Command
Post by: alanjeff on May 11, 2009, 02:35:02 PM
If you follow the method I suggested and not just part of it it does up date. If fact it tells you verbally it has updated. which surprised me.

I can't answer for other methods but only conveyed to you the method I used to get it to work. If you don't uninstall and don't delete the alwil file odd problems occur.

Best of luck.

Yes I prefer Win 98se, it does most thing I want.
Title: Re: Not Enough Storage for Command
Post by: Tarq57 on May 11, 2009, 02:35:55 PM
Quote from: jta
Every time I connect to the Internet avast! downloads about 3.2MB of updates,
Hi, jta,
3.2Mb of updates suggests much more than a definitions update. What Avast version do you use? The current is 4.8.1335.
If you are running an earlier version it might pay to download the new version from Avast, rather than using the internal updater.
Doesn't address the issue, I know, but it may be a workaround. You'll need to fully uninstall your old version, probably run the uninstall utility (Be disconnected, of course) before installing the new, then getting VPS updates.
Definitions updates are typically just a few Kb.
Title: Re: Not Enough Storage for Command
Post by: jta on May 11, 2009, 02:55:37 PM
Using the latest program version: 4.8.1335.

Just ran the 24MB update file (as suggested by alanjeff) again - it says I already have later files than the update file, which is dated May 9th. So perhaps it's actually working but gives the wrong message?

Don't make sense to me.
Title: Re: Not Enough Storage for Command
Post by: Lisandro on May 11, 2009, 02:58:14 PM
On "About" dialog, which VPS version is shown?
Title: Re: Not Enough Storage for Command
Post by: jack99 on May 11, 2009, 02:59:23 PM
Sorry for delay in response. We still have not got to the bottom of this despite the excellent solution from AllenJeff. Note that my protocol was different in that I never (knowingly) downloaded vsupd.exe.

I think it is clear at least, and I hope we are all agreed, that HDD space and RAM are not the main issue here, but that the CNET download (Avast_home_setup.exe) is one problem.

Bottom line: it would be good if we win98 diehards kept in touch. Perhaps there could be a win98se section on this forum? Or is there one elsewhere? Otherwise I will post my email at least so we can all communicate re this and future problems. Cheers.
Title: Re: Not Enough Storage for Command
Post by: jta on May 11, 2009, 03:04:05 PM
On "About" dialog, which VPS version is shown?

Huh - shows March 19th! I can't remember whether I d/led avast from CNET or direct from avast, but 30MB on dial-up took quite a while and I'm not really eager to do it again if I don't absolutely have to.

BTW, I can't even find the Remove and Repair commands! Well hidden...

Thanks for all the help.
Title: Re: Not Enough Storage for Command
Post by: jack99 on May 11, 2009, 03:31:17 PM
@jta
Maybe try this: register program; shut down all running processes but Explorer and Systray; DELETE EVERYTHING in Windows\Temp; use the menu button on top left of Simple user interface to select update program only; then ditto update database only; then go surf for a while and wait for next update.

This worked for me. Otherwise uninstall, use uninstall tool, clean install ra ra from avast website.

Please, moderators, WE KNEW (thanks to DaveR), 5 months ago that the CNET link was a problem... so why can't we have proper instructions on the main Avast website for win98se users? We may be a minority, but we are NOT going away!
Title: Re: Not Enough Storage for Command
Post by: gpatrick on May 11, 2009, 03:53:34 PM
On "About" dialog, which VPS version is shown?

On mine it shows
compilation data 03-19-2009,  file version 090319-0
Title: Re: Not Enough Storage for Command
Post by: Lisandro on May 11, 2009, 04:08:55 PM
We may be a minority, but we are NOT going away!
As I've posted elsewhere, the operating systems Windows 95/98/Me/NT4 will be supported until the end of 2009.
http://www.avast.com/eng/system-requirements-avast-home.html

Maybe, the virus database could continue to be updated with 4.8 version after this period. Maybe not, due to changes into virus database architecture.

On mine it shows
compilation data 03-19-2009,  file version 090319-0
So, not updated... March 19h, 2009.
Title: Re: Not Enough Storage for Command
Post by: jack99 on May 11, 2009, 04:25:06 PM
Thanks, Tech, for that info, which I appreciate.

The extension of the virus database as long as possible will be particularly useful.

In the meantime, there are a swag of us win98se users deserting AVG to Avast. The favour of a win98se section in this forum will certainly help to alleviate the teething troubles we are all having and may even convince some of us to remain with Avast into version 5 and beyond.

How about considering that gesture of goodwill? No doubt you have some influence here.
Title: Re: Not Enough Storage for Command
Post by: Lisandro on May 11, 2009, 04:31:40 PM
No doubt you have some influence here.
Much less than you think... I have a lot of non fulfilled wishes too :'(
Title: Re: Not Enough Storage for Command
Post by: gpatrick on May 11, 2009, 04:32:56 PM
Since Tech is correct about ending support for windows 98.

I did find others some cost.

http://www.eset.com/products/win9x.php
NOD32 Antivirus for MS-DOS & ESET NOD32 Antivirus for Windows® 95/98/ME
This NOD32 DOS & Windows 95/98/ME no where to purchase them.

I also possible found a free dos scanner
http://www.sophos.com/support/knowledgebase/article/13386.html


Another one but it cost.
http://new-download.drweb.com/console_dos/
Note Dr web cost and it prices are listed in pound,  so double that for the U.S.
The also have a windows version as well.




Title: Re: Not Enough Storage for Command
Post by: jta on May 11, 2009, 06:36:36 PM
@jta
Maybe try this: register program; shut down all running processes but Explorer and Systray; DELETE EVERYTHING in Windows\Temp; use the menu button on top left of Simple user interface to select update program only; then ditto update database only; then go surf for a while and wait for next update.

This worked for me. Otherwise uninstall, use uninstall tool, clean install ra ra from avast website.

Please, moderators, WE KNEW (thanks to DaveR), 5 months ago that the CNET link was a problem... so why can't we have proper instructions on the main Avast website for win98se users? We may be a minority, but we are NOT going away!

Well, I got it going properly. I did d/l from CNET originally and that appears to be the problem. They need a clean copy to offer; putting out a corrupted d/l can only hurt avast!

Anywho, I downloaded direct from avast.com, then deleted the old copy and purged the registry. Rebooted, and installed the fresh copy. Rebooted and ran the vsupd.exe file - which worked this time and updated me to May 8th. Rebooted and then went out for additional updates, finding about 120kb. I'm now current.

Thanks for the various tips. ;)
Title: Re: Not Enough Storage for Command
Post by: igor on May 11, 2009, 07:57:23 PM
See here (http://forum.avast.com/index.php?topic=45169.0), please.
Title: Re: Not Enough Storage for Command
Post by: jack99 on May 12, 2009, 04:00:46 PM
Thanks to Igor and the Alwil team for fixing this. I wondered if my unexpected automatic fix on May 8th was due to intervention at your end?