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Other => General Topics => Topic started by: Rogier on May 09, 2009, 02:37:41 PM

Title: Update fails with message not enough memory to complete
Post by: Rogier on May 09, 2009, 02:37:41 PM
I am a new user and just downloaded and installed Avast 4.8 Home Edition on a Win 98se system (hence why I installed Avast, because of the win98 support) with Intel Pentium III processor and 256 MB Ram and 12 GB disk with 70% free space. At installation and at manual and automatic AVS update (no other applications running) I always get a message in the red box that says the transaction could not complete because not enough memory. Can somebody help me with this, else I will have to uninstall, and try to find another virus scanner.
Rogier
Title: Re: Update fails with message not enough memory to complete
Post by: Lisandro on May 09, 2009, 02:42:08 PM
http://forum.avast.com/index.php?topic=45048.msg377244#msg377244

Seems that avast is becoming, step by step, not fully compatible with old/limited computer hardware.
Title: Re: Update fails with message not enough memory to complete
Post by: Rogier on May 09, 2009, 03:50:48 PM
Well, did exactly as the referenced forum post suggested, and downloaded the latest update (Build 8.5.2009 version 090508-0), ran the update from the downloaded file and got the answer that the latest version of the virus db was already installed. The system inf. however still shows me a 19.3.2009 date and 090319-0 virus db version. So my question is now, what is actually installed and am i protected or not ? can i check somewhere what is actually running ?
Rogier
Title: Re: Update fails with message not enough memory to complete
Post by: Lisandro on May 09, 2009, 03:59:03 PM
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
Title: Re: Update fails with message not enough memory to complete
Post by: Rogier on May 09, 2009, 04:30:46 PM
OK, I cannot get that many lines in the post, but I hope these last entries can help

09.05.2009   15:05:09.000   1241874309   package   DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-9050200-9050100.vpu, returned 0x00000000
09.05.2009   15:05:09.000   1241874309   package   PerformDiff: Ok
09.05.2009   15:05:10.000   1241874310   internet   Used server: http://download694.avast.com/iavs4x
09.05.2009   15:05:10.000   1241874310   file   GetFileWithRetry: vps-9050300-9050200.vpu downloaded  and verified
09.05.2009   15:05:10.000   1241874310   package   DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-9050300-9050200.vpu, returned 0x00000000
09.05.2009   15:05:10.000   1241874310   package   PerformDiff: Ok
09.05.2009   15:05:11.000   1241874311   internet   Used server: http://download694.avast.com/iavs4x
09.05.2009   15:05:11.000   1241874311   file   GetFileWithRetry: vps-9050400-9050300.vpu downloaded  and verified
09.05.2009   15:05:11.000   1241874311   package   DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-9050400-9050300.vpu, returned 0x00000000
09.05.2009   15:05:11.000   1241874311   package   PerformDiff: Ok
09.05.2009   15:05:12.000   1241874312   internet   Used server: http://download694.avast.com/iavs4x
09.05.2009   15:05:12.000   1241874312   file   GetFileWithRetry: vps-9050500-9050400.vpu downloaded  and verified
09.05.2009   15:05:12.000   1241874312   package   DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-9050500-9050400.vpu, returned 0x00000000
09.05.2009   15:05:12.000   1241874312   package   ERROR PerformPkgDiff: pPkgDiffStorage->m_pbtBufNew == NULL
09.05.2009   15:05:12.000   1241874312   package   PerformDiff: vps-9050500-9050400.vpu  Bad, error code 0x00000008
09.05.2009   15:05:12.000   1241874312   package   Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-9050500-9050400.vpu, size: 109984. md5: 49A6E070BAB721532048C005AE0870FC, computemd5 returned 0x00000000, sig: 08046E0C1727194070A6A21D2E9C86B08A55C7FC05B3FD57E739722C340030B695BDEC56CA2CD5A3 returned 0x00000000
09.05.2009   15:05:12.000   1241874312   package   PerformDiff( vps, 9050400, 9050500 ) failed 0x00000008
09.05.2009   15:05:12.000   1241874312   general   Err:Not enough storage is available to process this command.
09.05.2009   15:05:52.000   1241874352   package   Transferred: files 49, bytes 2922255, time 33656 ms
09.05.2009   15:05:52.000   1241874352   package   Retries: total 0, files 0, servers 2
09.05.2009   15:05:52.000   1241874352   internet   Sending stats 'http://download694.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
09.05.2009   15:05:52.000   1241874352   file   NeedReboot=false
09.05.2009   15:05:52.000   1241874352   general   Return code: 0x00000008 [Not enough storage is available to process this command.]
Title: Re: Update fails with message not enough memory to complete
Post by: Lisandro on May 09, 2009, 04:59:59 PM
09.05.2009   15:05:52.000   1241874352   general   Return code: 0x00000008 [Not enough storage is available to process this command.]
The link I've posted before, from Igor, seems to give a clue: something is getting fishy on limited resources computers and avast.
If you right click the 'a' blue icon, chose About, expand the vps information, which date is shown there?
Title: Re: Update fails with message not enough memory to complete
Post by: Rogier on May 09, 2009, 05:10:21 PM
As you asked, the expansion of the VPS file in About, shows: Compilationdate 19/03/2009, File version 090319-0
Title: Re: Update fails with message not enough memory to complete
Post by: Lisandro on May 09, 2009, 05:25:03 PM
As you asked, the expansion of the VPS file in About, shows: Compilationdate 19/03/2009, File version 090319-0
09.03.19 (19 of March of 2009)... you're far from being updated...
Title: Re: Update fails with message not enough memory to complete
Post by: Rogier on May 09, 2009, 05:41:19 PM
Well that is as far as i got with the most recent download of the Avast 4.8 Home edition that i downloaded on may 7th 2009 from the www.avast.com website. If this newest version is not compatible anymore with win98 and the listed system requirements on the Avast website, then it should be removed as a supported platform.
What can i do to bring this to their attention ? Should I remove the program and look for something else (not many, if any, support the good old win98 anymore, but it still does the job for me !!) or do you think they (Avast) will solve the problem or propose a work-around ?
Rogier
Title: Re: Update fails with message not enough memory to complete
Post by: mmcgranahan on May 09, 2009, 06:07:22 PM
I just lost my AVG Free and was freaking out last night after I uninstalled AVG and couldn't get Avast to work. I just about tore my hair out. What worked for me finally was right clicking on the avast tray icon and selecting "Program Settings" and under "COMMON" UN-check the box that says "Test memory at application start-up".  I was just operating on  a hunch that it might be mis-reporting my ram....it worked for me. Good luck.
Title: Re: Update fails with message not enough memory to complete
Post by: Bullscout on May 09, 2009, 06:52:14 PM
I tried the suggestion about unchecking the "test memory during application start up" and only got 89% of the download before I got the message "Update fails with message not enough memory to complete".  I've got 640 MB ram and 16 GB of free space and am running WIN98 Second edition.   Help

Thanks
Bullscout
Title: Re: Update fails with message not enough memory to complete
Post by: Lisandro on May 09, 2009, 07:42:52 PM
If this newest version is not compatible anymore with win98 and the listed system requirements on the Avast website, then it should be removed as a supported platform.
The problem does not seem to be Windows 98 but the lack of resources (RAM).

Do you think they (Avast) will solve the problem or propose a work-around ?
Well, avast 4 should be compatible with Windows 98 and keep as it is. The support is meant to be dropped in 2010 anyway.
avast 5 won't be Windows 9x compatible anymore. I think this is the way it is... there are less than 1% of avast users using Windows 9x.
Title: Re: Update fails with message not enough memory to complete
Post by: Lisandro on May 09, 2009, 07:44:14 PM
I've got 640 MB ram and 16 GB of free space and am running WIN98 Second edition.   Help
Your problem seems to be a little different. Seems that the problem is on avast side (or how Windows 98 manages the resources).
640Mb should be enough to run avast with Windows 98. Hope the programmers could drop some light here.
Title: Re: Update fails with message not enough memory to complete
Post by: Rogier on May 09, 2009, 08:42:11 PM
OK, if win9x will not be supported in the next release, I will have to live with that. However I can not understand why a download and update of virus identification files must be a problem with 256MB RAM. I never had a problem with Norton or AVG (unfortunately not supported in win9x anymore), and neither with any other download and install (OpenOffice, etc) that requires much more space and resources. I do not believe the problem is with the limited resources be it 256MB or 2GB of RAM, because with the minimum programs loaded the update always fails at exactly the same spot. It must be with the procedure Avast implemented with the latest updates. So what has changed, and can they put it right again at least until the end of live of the 4.x version ?
Title: Re: Update fails with message not enough memory to complete
Post by: Rogier on May 09, 2009, 08:53:21 PM
In addition i would like to mention that if you select silent mode in the update section of settings you will not get any error message when running virus db update, but your vps files are not updated !! You can only verify by looking at the log file or checking the version date and release. So you may think you are protected but in fact you are not.
Rogier
Title: Re: Update fails with message not enough memory to complete
Post by: igor on May 09, 2009, 08:59:28 PM
As I was trying to explain here (http://forum.avast.com/index.php?topic=45048.msg377244#msg377244), nothing has changed in the recent update. It's just that the virus database grows continuously (as the new virus detections are added), and it seems that some "limit" has been reached just recently.

If anybody can supply the File Monitor log, I think this can be fixed.
Title: Re: Update fails with message not enough memory to complete
Post by: Rogier on May 09, 2009, 09:23:02 PM
OK Igor what file log do you want? Is it the setup.log, error.log or warning.log? Let me know and I can send it in attachement via mail because they are to large to be posted.
Title: Re: Update fails with message not enough memory to complete
Post by: DavidR on May 09, 2009, 09:39:23 PM
From the link he gave in his post the 'here' text being the link, I have copied it below.

Hmm, it seems that the updating process is "reaching some limit" on the target machines; we've already seen something like that before - when the VPS file got over 16MB, it wasn't possible to write the file to disk in one big write, because it failed on some Win9x machines. No idea why... perhaps an issue with a particular disk [controller] drivers.

If anybody (having the problem) is familiar with File Monitor (from Sysinternals) - could you please try to monitor the updating process (i.e. invoke an update and wait for it to fail) with it? I'd say you can filter only avast.setup process... or use just "avast" mask. If you upload the log to ftp://ftp.avast.com/incoming then, we can look for any other problematic disk access, and possible split it into smaller ones.
Thanks!
Title: Re: Update fails with message not enough memory to complete
Post by: Rogier on May 09, 2009, 11:02:17 PM
I downloaded File Monitor and ran it against an avast update with avast mask, but found no way to save the monitor file (Save and save as has no effect) Any suggestion how to get the > 70000 lines in a file ? The clipboard does not accept that size. Appears that the latest version 7.04 does not allow to create a log file. Could someone provide me with a copy of Filemon.exe that saves the log ? Then send it to my Email.
Thanks Rogier
Title: Re: Update fails with message not enough memory to complete
Post by: DavidR on May 09, 2009, 11:32:49 PM
Are you filtering against avast.setup, so as to exclude other files ?

If not that could reduce the returned lines.

So if you set that filter and apply it in filemon before you do a manual update. Well that was a surprise, I did that and it still returned 103374 lines on completion of the update.

However, on completion of the avast update I was able to select File Save As and that was a little over 7MB. So I don't know why yours isn't allowing save as, I'm using Filemon v7.04 also..
Title: Re: Update fails with message not enough memory to complete
Post by: Rogier on May 09, 2009, 11:59:13 PM
I put a post in the Sysinternals forum about the save and save as problem, but i managed to get the trace for the last seconds where the problem with Avast update occurs in a filemonupdate.doc file and will upload  that to the URL Igor suggested and hope he will be able to get something out of it (at least i will try).
Title: Re: Update fails with message not enough memory to complete
Post by: DavidR on May 10, 2009, 01:24:43 AM
If you do manage to save the log, I have just found that using 7zip I have compressed the 7.019MB file down to 129KB, that is useful for those of us on dial-up if you had to upload it.
Title: Re: Update fails with message not enough memory to complete
Post by: Starlit on May 10, 2009, 09:31:06 AM
I am also a WIN98 SE user (512 RAM and 55 G of free space) and installed Avast! Home Edition 4.8.1335 a couple days ago. Everything seemed to install just fine and I never ran into any problems except that I couldn't get it to scan my Outlook Express mail. The only two mail providers included were Outlook/Exchange and Internet Mail.

In the process of trying to resolve the issue, I uninstalled, downloaded again, and just finished reinstalling. NOW I have the same problem as Rogier. When I go to update, it jussssst about finishes before I get the evil red Avast alert that I don't have enough space to complete the task. I'm more than a little confused, as everything downloaded and has updated just fine until I uninstalled and reinstalled tonight.

*****************************************************

UPDATE!!

I uninstalled the download of the program I did from CNET and tried the one directly from the AVAST website. Still no luck. Then I remembered I had made my 'working' download a few days ago from filehippo. TADA!  I don't know why, but the AVAST program (still most recent) from filehippo works with my WIN98 SE.  Like I said, I don't know why... and don't question it... just know it works.  Now I'm onto figuring out how to make it scan my Outlook Express mail.  GOOD LUCK, Rogier!  :)

I'm anxiously waiting for a suggestion to successfully resolve this problem as well as to get Avast to scan my Outlook Express mail.

Thanks in advance and keeping my fingers crossed!
Title: Re: Update fails with message not enough memory to complete
Post by: Rogier on May 10, 2009, 01:21:40 PM
Believe it or not but the first download and install of 4.8 was the Dutch version from my favorite download site "Gratissoftwaresite.nl" which downloaded a setupdut.exe from download609.avast.com. This gave exactly the same problem of not being able to use Outlook Express (Server connection failure) I did not even check if it installed the correct VPS files since it was not usable. So I uninstalled and got another download from www.avast.com, namely avast_home_setup_exe neutral version 4.8.0.0. It installs Avast 4.8.1335 in any language of your choice and see Outlook Express works, but then no VPS file update !!

I noticed that the Filehippo site has older versions to download, so my question would be if they implement also an older version of the VPS updater ? (question for the support team)
To Igor i would like to mention that the only way to upload the Filemon log file (actually a doc file) was to issue a ticket request to the support team. If you have other suggestion pleas let me know
Title: Re: Update fails with message not enough memory to complete
Post by: igor on May 10, 2009, 01:51:56 PM
And this particular update (you sent the FileMonitor log for) failed, with the "Not enough memory..." error?
Title: Re: Update fails with message not enough memory to complete
Post by: Rogier on May 10, 2009, 02:00:08 PM
Yes, and by the way the ticket id is OOT-705943

I also copied the file to ftp.avast.com/incoming but am not sure this succeeded
Title: Re: Update fails with message not enough memory to complete
Post by: igor on May 10, 2009, 02:18:18 PM
Hmm, I don't see any disk problem there... really just the memory allocation failure. However, I have no idea how much memory is required for the particular operation... will have to wait until tomorrow and ask the developer of this piece of code.
Title: Re: Update fails with message not enough memory to complete
Post by: releone on May 10, 2009, 02:40:25 PM
I am a new user and just downloaded and installed Avast 4.8 Home Edition on a Windows Millennium Edition system with Amd Athlon 1000  processor and 256 MB Ram and 80 GB hard disk with 90% free space. At installation and at manual and automatic AVS update (no other applications running) I always get a message in the red box that says the transaction could not complete because not enough memory. Can somebody help me with this, else I will have to uninstall, and try to find another virus scanner.
Claudio Cipollini
Title: Re: Update fails with message not enough memory to complete
Post by: Lisandro on May 10, 2009, 09:48:43 PM
I am a new user and just downloaded and installed Avast 4.8 Home Edition on a Windows Millennium Edition system with Amd Athlon 1000  processor and 256 MB Ram and 80 GB hard disk with 90% free space. At installation and at manual and automatic AVS update (no other applications running) I always get a message in the red box that says the transaction could not complete because not enough memory. Can somebody help me with this, else I will have to uninstall, and try to find another virus scanner.
Claudio Cipollini
Seems that avast is slowly being incompatible with few resources (RAM) computers.

Igor says elsewhere...

It seems that the updating process is "reaching some limit" on the target machines; we've already seen something like that before - when the VPS file got over 16MB, it wasn't possible to write the file to disk in one big write, because it failed on some Win9x machines. No idea why... perhaps an issue with a particular disk [controller] drivers.

If anybody (having the problem) is familiar with File Monitor (from Sysinternals) - could you please try to monitor the updating process (i.e. invoke an update and wait for it to fail) with it? I'd say you can filter only avast.setup process... or use just "avast" mask. If you upload the log to ftp://ftp.avast.com/incoming then, they can look for any other problematic disk access, and possible split it into smaller ones.
Title: Re: Update fails with message not enough memory to complete
Post by: releone on May 11, 2009, 11:38:20 AM

[/quote]Seems that avast is slowly being incompatible with few resources (RAM) computers.[/quote]


Ciao, scusami so benissimo che anche Igor ha lo stesso problema tant'รจ che ho copincollato il suo thread perche' io l'inglese non lo parlo, ovviamente ho messo i miei dati al posto dei suoi ;D
Se per caso tu parlassi italiano, ti sarei grato se potessi di nuovo inviarmi i tuoi consigli nella mia lingua.
Grazie e saluti :)
releone
Title: Re: Update fails with message not enough memory to complete
Post by: Rogier on May 11, 2009, 07:15:42 PM
This is what the support team wrote:

"The "Not enough storage" message means that you don't have enough memory (RAM) to process incremental updates that are small size to download but require some memory to process. As the virus database size grows, also memory requirements are higher. For now, at least 80MB free memory is required.
Besides installing more memory in your computer, I'd recommend to close all running programs and try to start update manually again.
If it doesn't help, download and run the latest full virus database updater (now around 25MB):
http://www.avast.com/eng/updates.html "

I downloaded from the indicated site, ran the downloaded EXE file and now everything finished and my virus db got updated to the latest version and apparently everything runs fine..

Conclusion: disable automatic update, and do a download and install of the new virus db on a regular basis (daily or weekly)

Hope this helps
Title: Re: Update fails with message not enough memory to complete
Post by: igor on May 11, 2009, 07:59:03 PM
See also here (http://forum.avast.com/index.php?topic=45169.0), please.
Title: Re: Update fails with message not enough memory to complete
Post by: releone on May 11, 2009, 08:30:31 PM
This is what the support team wrote:

"The "Not enough storage" message means that you don't have enough memory (RAM) to process incremental updates that are small size to download but require some memory to process. As the virus database size grows, also memory requirements are higher. For now, at least 80MB free memory is required.
Besides installing more memory in your computer, I'd recommend to close all running programs and try to start update manually again.
If it doesn't help, download and run the latest full virus database updater (now around 25MB):
http://www.avast.com/eng/updates.html "

I downloaded from the indicated site, ran the downloaded EXE file and now everything finished and my virus db got updated to the latest version and apparently everything runs fine..

Conclusion: disable automatic update, and do a download and install of the new virus db on a regular basis (daily or weekly)

Hope this helps

Thank you for yor reply rogier! :D
Title: Re: Update fails with message not enough memory to complete
Post by: releone on May 11, 2009, 08:56:00 PM
Hello Rogier, thanks of new for the aid and excuse a question, every time that we make the update virus from the URL that you indicated recommences all from beginning or only update the files lacking?
Title: Re: Update fails with message not enough memory to complete
Post by: DavidR on May 11, 2009, 10:02:20 PM
The above link is for the complete virus signature database, which is why it is 24.13MB and not just signatures you haven't got.

If you haven't read this topic on the memory problem, I suggest you check it out, http://forum.avast.com/index.php?topic=45169.0 (http://forum.avast.com/index.php?topic=45169.0).
Title: Re: Update fails with message not enough memory to complete
Post by: releone on May 12, 2009, 01:45:13 PM
I am a new user and just downloaded and installed Avast 4.8 Home Edition on a Windows Millennium Edition system with Amd Athlon 1000  processor and 256 MB Ram and 80 GB hard disk with 90% free space. At installation and at manual and automatic AVS update (no other applications running) I always get a message in the red box that says the transaction could not complete because not enough memory. Can somebody help me with this, else I will have to uninstall, and try to find another virus scanner.
Claudio Cipollini
Seems that avast is slowly being incompatible with few resources (RAM) computers.

Igor says elsewhere...

It seems that the updating process is "reaching some limit" on the target machines; we've already seen something like that before - when the VPS file got over 16MB, it wasn't possible to write the file to disk in one big write, because it failed on some Win9x machines. No idea why... perhaps an issue with a particular disk [controller] drivers.

If anybody (having the problem) is familiar with File Monitor (from Sysinternals) - could you please try to monitor the updating process (i.e. invoke an update and wait for it to fail) with it? I'd say you can filter only avast.setup process... or use just "avast" mask. If you upload the log to ftp://ftp.avast.com/incoming then, they can look for any other problematic disk access, and possible split it into smaller ones.

if I go to the URL ftp://ftp.avast.com/incoming I cannot open no rows
Title: Re: Update fails with message not enough memory to complete
Post by: Lisandro on May 12, 2009, 01:49:46 PM
if I go to the URL ftp://ftp.avast.com/incoming I cannot open no rows
The preferred way for submitting samples is e-mail (or sending them from Chest). Although, you can use Alwil FTP server as a second way to transfer only big files. Upload them to ftp://ftp.avast.com/incoming (please, note that you won't have READ access to the ftp server, just write - so you won't even be able to see what you've just uploaded).
Note that uploading the files to FTP, without additional contact, is not a good idea. The FTP is not monitored - so unless we are expecting some files, we won't really see them. Besides, finding a folder of randomly-names files on FTP doesn't really say much about them. If we detect it - is it a false positive or something that we added recently? If not - is it a false positive that was already fixed? Is it a virus sample? Is it just some random file some warez guys tried to upload to the FTP? So, please, don't upload the files to the ftp unless asked to do so (or unless it's arranged in advance).
Title: Re: Update fails with message not enough memory to complete
Post by: releone on May 12, 2009, 02:21:19 PM
if I go to the URL ftp://ftp.avast.com/incoming I cannot open no rows
The preferred way for submitting samples is e-mail (or sending them from Chest). Although, you can use Alwil FTP server as a second way to transfer only big files. Upload them to ftp://ftp.avast.com/incoming (please, note that you won't have READ access to the ftp server, just write - so you won't even be able to see what you've just uploaded).
Note that uploading the files to FTP, without additional contact, is not a good idea. The FTP is not monitored - so unless we are expecting some files, we won't really see them. Besides, finding a folder of randomly-names files on FTP doesn't really say much about them. If we detect it - is it a false positive or something that we added recently? If not - is it a false positive that was already fixed? Is it a virus sample? Is it just some random file some warez guys tried to upload to the FTP? So, please, don't upload the files to the ftp unless asked to do so (or unless it's arranged in advance).

If I go to the URL that you have indicated to me, it makes me to unload update of the 11/05/09. Yesterday to the same URL I have unloaded update of the 10/05/09, but going to install it, the installation jams with the following message: - the database already it is dawned but if I go to control to the voice - about avast! - I still find like last modernization the date of the 19/03/09. why? Thanks
Title: Re: Update fails with message not enough memory to complete
Post by: Lisandro on May 12, 2009, 02:26:21 PM
Why don't you try an installation from the scratch?
http://forum.avast.com/index.php?topic=45169.msg378451#msg378451