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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: cbbraddy on May 25, 2009, 01:23:03 AM

Title: HELP! Can not install!
Post by: cbbraddy on May 25, 2009, 01:23:03 AM

OK, did a little searching, not sure what exactly it is in the log that the is giving me the problem.  Its not a big log file so I'll copy and paste it in here.

This is from a fresh install of windows, I have a 180 gigs on the hard drive. Again, fresh installof Windows XP, not even two hours old. I'm getting my programs installed and I can not install avast, never had this issue before. PLEASE let em know what I'm doing wrong, here!

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24.05.2009 19:08:45 general: Started: 24.05.2009, 19:08:45
24.05.2009 19:08:45 general: Running setup_av_pro-537 (1335)
24.05.2009 19:08:45 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
24.05.2009 19:08:45 system: Memory: 60% load. Phys:202464/515376K free, Page:989716/1258140K free, Virt:2069460/2097024K free
24.05.2009 19:08:45 system: Computer WinName: SLIMLINE
24.05.2009 19:08:45 system: Windows Net User: SLIMLINE\Admin001
24.05.2009 19:08:45 general: Cmdline: /sfx /sfxstorage "C:\DOCUME~1\Admin001\LOCALS~1\Temp\_av_sfx.tm~a03512"  /srcpath "C:\DOCUME~1\Admin001\Desktop" /sfxname "setupeng"
24.05.2009 19:08:45 general: DldSrc set to sfx
24.05.2009 19:08:45 general: Old version: ffffffff (-1)
24.05.2009 19:08:45 registry: Error deleting registry: Software\Alwil Software\Avast\4.0\UpdateReady (0x00000005)
24.05.2009 19:08:45 general: Install check: SetupVersion does NOT exist
24.05.2009 19:08:45 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
24.05.2009 19:08:45 registry: Get registry: Software\Microsoft\Internet Explorer\Version=8.0.6001.18702
24.05.2009 19:08:45 general: Operation set to INST_OP_INSTALL
24.05.2009 19:08:45 general: GUID: 381fa36b-ac93-44e2-981c-49cd76e68294
24.05.2009 19:08:45 general: SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
24.05.2009 19:08:45 internet: SYNCER: Type: use IE settings
24.05.2009 19:08:45 internet: SYNCER: Auth: another authentication, use WinInet
24.05.2009 19:08:45 general: Entered SetupProcessPro::Do( INST_OP_INSTALL )
24.05.2009 19:08:45 general: Entered SetupProcessWin32Avast::Do( INST_OP_INSTALL )
24.05.2009 19:08:45 general: Entered SetupProcessWin32::Do( INST_OP_INSTALL )
24.05.2009 19:08:45 general: Entered SetupProcess::Do( INST_OP_INSTALL )
24.05.2009 19:08:54 file: Destination folder: C:\Program Files\Alwil Software\Avast4
24.05.2009 19:08:54 package: LoadProductVpu: C:\DOCUME~1\Admin001\LOCALS~1\Temp\_av_sfx.tm~a03512\prod-av_pro.vpu
24.05.2009 19:08:54 package: LoadPartInfo: jrog = jrog-115 returned 00000000
24.05.2009 19:08:54 package: LoadPartInfo: news = news-50 returned 00000000
24.05.2009 19:08:54 package: LoadPartInfo: program = prg_av_pro-537 returned 00000000
24.05.2009 19:08:54 package: LoadPartInfo: setup = setup_av_pro-537 returned 00000000
24.05.2009 19:08:54 package: LoadPartInfo: vps = vps-9051000 returned 00000000
24.05.2009 19:08:54 package: LoadProductVpu: C:\DOCUME~1\Admin001\LOCALS~1\Temp\_av_sfx.tm~a03512\prod-av_pro.vpu ended with 00000000
24.05.2009 19:08:54 package: Part prg_av_pro-537 was set to be installed
24.05.2009 19:08:54 package: Part vps-9051000 was set to be installed
24.05.2009 19:08:54 package: Part news-50 was set to be installed
24.05.2009 19:08:54 package: Part setup_av_pro-537 was set to be installed
24.05.2009 19:08:54 package: Part jrog-115 was set to be installed
24.05.2009 19:08:54 package: FilterOutExistingFiles: 154 & 0 = 154
24.05.2009 19:08:55 package: FilterOutExistingFiles: 154 & 0 = 154
24.05.2009 19:08:55 package: FilterOutExistingFiles: 153 & 0 = 153
24.05.2009 19:08:55 package: FilterOutExistingFiles: 153 & 0 = 153
24.05.2009 19:08:55 package: FilterOutExistingFiles: 154 & 0 = 154
24.05.2009 19:08:56 package: FilterOutExistingFiles: 154 & 0 = 154
24.05.2009 19:08:56 general: Operation set to INST_OP_INSTALL
24.05.2009 19:08:56 package: FilterOutExistingFiles: 154 & 0 = 154
24.05.2009 19:08:56 package: FilterOutExistingFiles: 154 & 0 = 154
24.05.2009 19:08:56 package: FilterOutExistingFiles: 154 & 0 = 154
24.05.2009 19:08:57 package: FilterOutExistingFiles: 154 & 0 = 154
24.05.2009 19:08:57 package: FilterOutExistingFiles: 154 & 0 = 154
24.05.2009 19:08:57 package: FilterOutExistingFiles: 154 & 0 = 154
24.05.2009 19:08:59 general: Selected group: Skins
24.05.2009 19:08:59 general: Selected group: Instant Messaging
24.05.2009 19:08:59 general: Selected group: P2P Shield
24.05.2009 19:08:59 general: Selected group: Internet Mail
24.05.2009 19:08:59 general: Selected group: Outlook/Exchange
24.05.2009 19:08:59 general: Selected group: Network Shield
24.05.2009 19:08:59 general: Selected group: Web Shield
24.05.2009 19:08:59 general: Selected group: Standard Shield
24.05.2009 19:08:59 general: Selected group: English language extension
24.05.2009 19:08:59 general: Selected group: English help
24.05.2009 19:08:59 package: FilterOutExistingFiles: 154 & 0 = 154
24.05.2009 19:09:00 package: FilterOutExistingFiles: 154 & 0 = 154
24.05.2009 19:09:01 general: progress thread start
24.05.2009 19:09:01 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
24.05.2009 19:09:01 package: LoadProductVpu: C:\DOCUME~1\Admin001\LOCALS~1\Temp\_av_sfx.tm~a03512\prod-av_pro.vpu
24.05.2009 19:09:01 package: LoadPartInfo: jrog = jrog-115 returned 00000000
24.05.2009 19:09:01 package: LoadPartInfo: news = news-50 returned 00000000
24.05.2009 19:09:01 package: LoadPartInfo: program = prg_av_pro-537 returned 00000000
24.05.2009 19:09:01 package: LoadPartInfo: setup = setup_av_pro-537 returned 00000000
24.05.2009 19:09:01 package: LoadPartInfo: vps = vps-9051000 returned 00000000
24.05.2009 19:09:01 package: LoadProductVpu: C:\DOCUME~1\Admin001\LOCALS~1\Temp\_av_sfx.tm~a03512\prod-av_pro.vpu ended with 00000000

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I already tried deleting all the temp files. I am running with an administrator account with a working internet connection. I can not install at all, much less get to where i can update. Any help will be appreciated.

Thanks!

Title: Re: HELP! Can not install!
Post by: cbbraddy on May 25, 2009, 06:29:00 AM

Still having no dice here. If anyone can take a look at the log and maybe see if there are any arguements I can give on the command line, perhaps. I'm not even sure what the exact problem is here. Fresh install of XP with loads of free space. If there are any questions to be asked, feel free, I'm checking this often as this is the antivirus of choice.

Thanks!