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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: darnell31 on May 17, 2004, 02:57:46 PM

Title: icon not showing
Post by: darnell31 on May 17, 2004, 02:57:46 PM
I am wondering why does my avast icon not show up by the  clock anymore? just all of a sudden it stopped showing down there. is there a way to make sure that is down there.
Title: Re:icon not showing
Post by: m.m. on May 17, 2004, 08:41:11 PM
Darnell,

I am experiencing the same problems. I don't have the avast @-bal in my menu any longer. I am wondering if I have to uninstall the current programm and install avast all over again? Can I do this with the same registration key?

Mar
Title: Re:icon not showing
Post by: CoJo on May 17, 2004, 11:06:14 PM
Hello Darnell and Mar...

to quote Technical ;D
Did you already tryed to 'repair' your avast installation (Control Panel)?
You can uninstall/boot/install/boot too...

I found it in an earlier post...

Mar, if you need to reinstall, it's the same key...

Good Luck!
cojo
Title: Re:icon not showing
Post by: DavidR on May 18, 2004, 12:42:19 AM
This link might be of use:
http://forum.avast.com/index.php?board=2;action=display;threadid=1647 (http://forum.avast.com/index.php?board=2;action=display;threadid=1647)

This entry in the avast4.ini file if not there could help.

[AAVM]
ShowTaskbarIcon=0 Suppress the system tray icon; Show it = 1

So your entry to display the Icon should be, unless I am mistaken (yet again) should be.
ShowTaskbarIcon=1
Title: Re:icon not showing
Post by: m.m. on May 18, 2004, 08:00:47 PM
Quote from: Technical on November 03, 2003, 03:33:00 PM
Section and KeysValuesNotes and value description
[UserInterface] Enhanced User Interface (Professional Edition)
Bitmapsimages
GradientFontTimes New Roman
ErrorDlgTimeout10000
RespondTimeout30
EnableSkins0
SplashTestMemory0* Do not test memory at startup = 0; Test memory at startup = 1
ResidentBalloonShown1
VRDBBalloonShown1
ShowSpecialTasks1Show special tasks (Explorer Extension, Screen-Saver, etc.) = 1; Do not show = 0
AutoDelete60Automatically delete sessions after (days)
UpdateLink/i_idt_112.htmlHomepage for updates
ShellExtensionIcon0If 0, will turn off displaying of the icon next to the avast item in the Explorer context menu; To show = 1
VirusMessageSomething wrong dude!\n\navast (VPS %4) found virus %2 in file %1 (using task %3)\n\nDo something dude!!!This entry is the actual message body that will be placed to the SMTP alert messages. The following placeholders can be used in the definition:
/n    breaks line
%1  full path name of infected file
%2  name of virus detected
%3  name of the avast task that detected the infection
%4  version of virus database (VPS file)
%5  name of the computer where the infection was detected
HomePage0405http://www.asw.cz/czech/Homepage in Czech
HomePage0409http://www.avast.com/Homepage in English
UserForum0405http://www2.asw.cz/forum/Forum in Czech
UserForum0409http://www.avast.com/forum/Forum in English
Support0405support@asw.czSupport in Czech
Support0409support@avast.comSupport in English
BuyForm0405http://www.asw.cz/czech/i_idt_173.htmlForm to buy avast! in Czech
BuyForm0409http://www.avast.com/i_idt_173.htmlForm to buy avast! in English
RegistrationForm0405http://www.avast.com/i_kat_207.php?lang=CZEForm to register avast! in Czech
RegistrationForm0409http://www.avast.com/i_kat_207.php?lang=ENGForm to register avast! in English

I've read almost everything of this topic in order to compare my ini file with the original settings.

I've found something strange. The part between splashtestmemory and homepage0405 is missing in the ini file on my pc.  And my splashtestmemory contains an 1, whatever that means.

Furthermore I don't know what CoJo means with the Control Panel where you can 'repair' the installation.
I've the Dutch version and I can see 'instellingen' but I can't find a place where I can uninstall/boot etc.

Maybe I'm looking in the wrong place, can I just de-install everything and install again by internet?

By the way i'm using XP home-edition, maybe it's an known problem, because i've heard a collegue who's experiencing the same problem.


Hope there's still someone who can help me  ???



Mar

Title: Re:icon not showing
Post by: CoJo on May 18, 2004, 09:39:30 PM
I also use XPHome...

start/settings/control panel/add&remove programs
Avast should be listed there...I am not sure if the Dutch version has repair option or just the English version.

Good Luck,
cojo
Title: Re:icon not showing
Post by: Lisandro on May 18, 2004, 10:21:50 PM
Quote from: m.m. on May 18, 2004, 08:00:47 PM
I've read almost everything of this topic in order to compare my ini file with the original settings.

I've found something strange. The part between splashtestmemory and homepage0405 is missing in the ini file on my pc.  And my splashtestmemory contains an 1, whatever that means.

m.m., that was not the original avast4.ini file but my avast4.ini file commented and explained. That settings won't harm your avast installation but not all of them are added by 'default'.

Quote from: m.m. on May 18, 2004, 08:00:47 PM
Furthermore I don't know what CoJo means with the Control Panel where you can 'repair' the installation. I've the Dutch version and I can see 'instellingen' but I can't find a place where I can uninstall/boot etc. Maybe I'm looking in the wrong place

Control Panel
Add/Remove programs applet
avast antivirus
Choose 'Change'
A window will pop up: choose 'Repair' at left

Can you get it?

Quote from: m.m. on May 18, 2004, 08:00:47 PM
Can I just de-install everything and install again by internet?
By the way i'm using XP home-edition, maybe it's an known problem, because i've heard a collegue who's experiencing the same problem.

If 'repair' doesn't work, try what you said: uninstall/boot/install/boot and see what you get... Btw, do you have any other antivirus application installed in your system?
Title: Re:icon not showing
Post by: etweeze on May 19, 2004, 06:03:26 AM
does that mean avast is not protecting you if the icon is not in the taskbar? i am missing it also
Title: Re:icon not showing
Post by: Lisandro on May 19, 2004, 03:52:28 PM
Quote from: etweeze on May 19, 2004, 06:03:26 AM
does that mean avast is not protecting you if the icon is not in the taskbar? i am missing it also

Yes, probably you are not protected without the icon (if you do not hide it on purpose with ShowTaskbarIcon=0 setting).

You can check if you have these programs (services) running:

ashDisp.exe
ashMaiSv.exe
ashServ.exe
aswUpdSv.exe

(click CTRL+ALT+DEL) to see the list...  ;)
Title: Re:icon not showing
Post by: mehere on May 19, 2004, 09:06:16 PM
I have the same problem and it appears when infected files come in I am not getting the notification I used to get. Downloaded and reinstalled yesterday and it ran OK for 1 day then went back to no icon showing.

Reading the previous post, I looked for ASHdisp in Taskmanager but it was not running, went into the progam file and started it then the icons appeared.

Ashdisp.exe is listed as a start up program in MSconfig so don't understand why it is not starting when pc starts.

I have tried the repair option suggested with no difference.

and the show tray icon is set to 1

Any help appreciated
Title: Re:icon not showing
Post by: mehere on May 19, 2004, 10:18:08 PM
Re; My previous post

although I got the ASHdisp running from the program files it kept cutting out so
out of interest I uninstalled current version and then reinstalled an older version that I had downloaded at the start of April 2004, this appears to be running perfectly, icons in the system tray and no problems.
I seem to remember being asked to update the program files over last weekend and it was from then that the lack of icon started.
Perhaps a problem in the lastest download?
Title: Re:icon not showing
Post by: mehere on May 19, 2004, 10:20:16 PM
Sorry meant to say I am now running Build Mar2004 (4.1.357)
Title: Re:icon not showing
Post by: Lisandro on May 19, 2004, 10:33:23 PM
mehere, your version (4.1.357) has some nasty bugs that were corrected in the new one (4.1396).

What is your OS?
Title: Re:icon not showing
Post by: mehere on May 19, 2004, 10:38:50 PM
I am running XP pro
Title: Re:icon not showing
Post by: Lisandro on May 19, 2004, 10:45:46 PM
Let me ask a 'silly' question: is the icon Hidden on the system tray, I mean, if you right click on the system tray and configure the 'notifications' (I'm trying to translate into English) will it appears?

Have you tryed to repair your avast installation?
Title: Re:icon not showing
Post by: mehere on May 19, 2004, 10:47:38 PM
Hi again,

Have just downloaded the latest update (April2004 4.1.396) and gone back to the same problem with no icon in system tray.

I am also running Kerio pf.

I will uninstall v4.1.396 and try again with older version, might just be my system!
Title: Re:icon not showing
Post by: Lisandro on May 19, 2004, 10:49:32 PM
Quote from: mehere on May 19, 2004, 10:47:38 PM
I am also running Kerio pf.

Could you try uninstalling Kerio, installing avast 4.1.396 and then, after, reinstall Kerio?
Title: Re:icon not showing
Post by: m.m. on May 19, 2004, 10:52:49 PM
Technical,


I finally re-installed avast (and asked for new registration, which was unneccesary).
I have tried al the other sollutions but nothing worked. Now i've got the avast icon back, but I just wanted to tell you that i'm also under the expression that since the last update (to the latest version) my icon had disappeared. And no it was not hidding on the system tray.

Well I got my icon back right now, but I keep you informed when it disappears again.


Mar
Title: Re:icon not showing
Post by: mehere on May 19, 2004, 11:43:01 PM
hello,

I have uninstalled kerio and avast.
Rebooted
Downloaded the latest version of Avast (4.1.396) and installed.
Rebooted
Installed kerio
Rebooted
Still no icons in the system tray. (No they are not hidden.)
When checking mail I know has virus in, no message comes up to warn me.
Uninstalled Avast
Rebooted
Installed Avast older version (4.1.357)
Rebooted
Icons back in system tray and being told again I have messages with a virus in.

Only problem now is the pop up that tells me there is a new version of the program available to download, I am loathe to do so, but don't know how to turn off the message.

Thanks for your help, I will stick with v4.1.357 for now unless you can think of anything else I could try.  I have been using it for 5 weeks now and been very happy with it.
Title: Re:icon not showing
Post by: Lisandro on May 20, 2004, 04:13:12 AM
Do you have any other antivirus installed in your system?
Even in the past, did you install one?

Now I can only cry for Alwil team to help us with the version trouble...
Title: Re:icon not showing
Post by: mehere on May 20, 2004, 09:11:32 AM
I have had AVG installed prior to Avast, but that was 5 weeks ago. I uninstalled AVG and used 'regclean' rebooted, prior to installing Avast
Title: Re:icon not showing
Post by: mehere on May 20, 2004, 10:24:55 AM
One other thing I noticed with the new version, if another user is logged on (using XP pro) and I get the 'suspicious message' alert popup, it also comes up on theirs and I have to switch identity to clear it from theirs as well as mine.
Title: Re:icon not showing
Post by: Mrsrebecca on May 20, 2004, 06:26:16 PM
I am having the same problem with the icon not showing by the clock. Can someone tell me where I can get an older version to try?
Title: Re:icon not showing
Post by: Vlk on May 20, 2004, 06:46:03 PM
Quote
One other thing I noticed with the new version, if another user is logged on (using XP pro) and I get the 'suspicious message' alert popup, it also comes up on theirs and I have to switch identity to clear it from theirs as well as mine.


This is how it always worked.
Title: Re:icon not showing
Post by: darnell31 on May 20, 2004, 08:32:38 PM
I'm still having the same problem.
I tried all of the above and I have the most
recent version and it still does not appear.

I got it to appear for about a day and then it went away again.

Please help with this problem
Title: Re:icon not showing
Post by: mehere on May 21, 2004, 12:12:34 AM
>>This is how it always worked

But the emails stop arriving because it is waiting for me to give an answer in another logon, if I did not have their password I would not be able to clear it.

I also noticed yesterday that my system restore has been turned off. When I uninstall Avast I can get System restore working, Once Avast is reinstalled System restore stops working.

I am afraid to say that although very happy with Avast for the past 5 weeks, I have spent 3 hours last night and 4 hours today trying to sort it out. I think I will call it quits and find an alternative AV

Thanks for your help, sorry it did not work out.
Title: Re:icon not showing
Post by: NT082786 on May 21, 2004, 11:16:52 AM
OK thi is what is happening...
There is a new version of the Gaobot worm (W32.Gaobot.Alu).
It disables every antivirus and firewall software on your computer.
It steals serial numers, keys, passwords, and all of that stuff.
It uses the svhost.exe file.
Also it can play around with other software (it's fucking my Yahoo Messenger)
Avast DOES NOT recognizes it yet.

How to eliminate it:
Click start, the Run and write "regedit" then press enter.
Go to HKey_Local_Machine\Software\MIcrosoft\Windows\CurrentVersion\Run
or
RunServices
Delete the svhost.exe registry.
Run a full virus scan with an online scanner that regcognize this new variant of the Gaobot worm.
Proceed to delete every infected files.

Why does it happens?

Cuz of windows several vulnerabilities (what a surprise)
So patch Windows and your PC will be fine again.

thanks.
Title: Re:icon not showing
Post by: mehere on May 22, 2004, 01:12:11 AM
Looks as though I owe Avast an apology and NT082786  a vote of thanks.
although something had got rid of bits of W32.Gaobot.Alu there were still some left in the registry, once I had deleted them I found I also had BackDoor.prorat.2.d which was picked up by a fresh installation of AVG. It was only after reading how the W32.Gaobot.Alu operates that I understood how the other blighter survived and escaped all attempts to get rid of it.

I think I must have become infected last weekend at about the same time as Avast downloaded the latest update and I assumed it was a problem in Avast, whereas it was the virus switching off the AV software.

Would recommend to others having the same problem with the icons not being there to check out above post for clearing and also the Symatec (norton) site to find if you have symptons of this virus. Just try W32.Gaobot into Google.

Thanks once again NT082786 I would still have been happily divulging my info to all and sundry if it had not been for your reply

Title: Re:icon not showing
Post by: CharleyO on May 22, 2004, 05:47:39 AM

Update! Update! Update! You should all go to Windows Update site at least once a month and then you will not get into so much trouble.    :)  

Of course, once you are fully updated, continue to visit at least once a month so that you get security updates/patches as soon as possible. This is really your first line of defence against the nasty stuff on the internet.    :)  

And, once fully updated, your next visits to Windows Update site will be quick ... and less painful.    :)  


Title: Re:icon not showing
Post by: mehere on May 22, 2004, 10:14:45 AM
Hi CharleyO

that is the most frustrating thing, I go there at least once a week, quite often twice a week. Update my virus definitions regularly.

My children think I am obsessed with security!
Title: Re:icon not showing
Post by: kornmancam on May 28, 2004, 07:44:01 PM
I have  a topic I just put because of that, this is wierd.
Title: Re:icon not showing
Post by: bob3160 on May 28, 2004, 11:02:28 PM
If you have a newer version of Windows, I don't understand why the automatic update isn't enabled?
With that function enabled, at least the critical updates would always be done.
For non critical updates and driver updates, it's still up to you to check the update site.
Once a week is a good suggested frequency.
Besides, it's fun to update. especially if you have a slow dial-up connection. ;D
Your operating system, virus program and, your firewall program should always be up to date. :)