Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: sham1313 on July 13, 2009, 08:45:25 PM
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i tried to make this shorter but could not
i have been up all night here doing this one email. i tell you that so you may understand me better. lack of schooling, {diss-lek see-ic} cannot spell it. if i was to talk to you derreckly you would not have any trouble understand me i am so sorry this is long i just hope i did it good enough to be ask in the forum please read all if it does not make sence to you and you cannot put up with how i try to post right i will understand
I need to say a few personal {sorries} to you and the other admin here as well as 2 forum.
my spelling is bad some times i have to use other words like i used sorry instead of the other word that should go there because i can not spell it even likes it sounds so you would not know what i am trying to spell. i kick my self in the but all the time for not staying in school when i was a kid.
when I 1st started the question here i made a mistake in both forums because on this new computer i was looking only for information on my husband computer. i was just wanted to bookmark the microsoft pg that had that one driver on it so later i could put it on a disk to install in my husband computer later. i was trying to just work on my computer. but when the first time i saw that some one misunderstood me and thought i was just working on my husband computer. he thought all the problems was on my husband computer. then i got confuised my self and started to explane the trouble with both computers and was trying to get information on both of them, and was working into 2 forums. it got out out of control and every one got lost. i did not know all the iformation things i needed to give you i only know some of them. like i do know what OS means operateing system, but most of the others ones i do not know what they are for. i did not know for each letter what they stood for. i have had some mix up before in a forums but not near like this one. it is easy for me to read most time, but it is remembering the information i have trouble with.
on my computer while only suppost to be looking for the NTLDR to put on a disk.
on the new computer my husband was on for awhile and it was working fine then i got on and was on a microsoft pg when i got on this new computer. i had to get up for a little bit and when i came back i saw like a different kind of plaine pattern with tan brown gold color squar'es all over I tried tapping esc a few times. then ctrl alt, delete and could not get task manger to come up so i tried turning it off the hard way and after holding the off key down for about 50 sec. and it went off. i waited a bit turn it back on and must not have left it off long enough be cause the screen was black and saw some thing like this ll//ll//\\\ then space here and there. those kind of things were all over the screen. it would not even go off my holding the off key down. what I had my husband do was shut it down unplug every thing then put the battery back in and turn it on again and it worked.
before that a couple of times then screen went black i taped ctrl alt delete a few times task manager came up and was able to shut it down the right way. waited a bit turn it on and it worked again. there is some thing els should be here but i forget.
i think what may have cosed that trouble was when 1st got it home it had the norton virus scanner in it. i hate nortin and well never use it again. i unstalled it and put the paid for version in of AVG. i never got it install all the way it should be for many reason. you could only use email for support to get help and I paid over $70.00 for it. you would think by buying the scanner you could get a phone no to talk to a live person. i am using AVAST VIRUS SCANNER and it is the best scanner i everhad.
then I found out you needed to use a removal tool on both of them. witch i used both removal tool many times. i tried for a 11 month to get it installed right. the way it was it would catch the virus i had to use all 3 at different times witch are the malware,superantispyware spyware blaster and with a lot of great help. got rid of these different virus at different times.
NOW HERE IS THE PROBLEM
avg and nortin is not to be on this computer at all but, when i check sercuity on this computer i saw AVG firewall on and windows firewall off. i will say i used the removal for both avg and nortin scanner. i hope i said every thing i have wrote you makes the right kind of sence, and it is good enought to stay in the post.
INFORMATION ON COMPUTER
here is some information on the computer if i leave some thing out let me know bye the saying the hold word please, or can you give me a short list of what you need by writting the one letter and what each letter mean's. microsoft windows vista.
version/bulid 6.0
service pack 2
architecture 32-bit
I dont know if you need the serial no. or not but you may need the product number witch xxxxx
it is also a HP pavilion windows vista laptop. if i have left some think out some thing please let me know and where i would go to fine it thanks Sharon sham1313
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is there a way to delete the last post on this. it would have been easy to fine if i would of thought for a min more before reposting. i will do one quick thing after i posted i did a prober shut down waited about 10 min and turn it on. the black screen came up and it took about 1o min to get from the black pg that has a little dash blinking in the right hand side of screen to the microsoft part then another wait to get to the desktop. it is very slow in the letters coming up that i type and the page is downloading slower then it would be when were were on dial up. i thing it is because i cannot get rid of all avg and may have some of nortin left on it. but as i have said many times i have at least use both removal tools. i fell like throwing in the towel
thanks Sharon
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after i sent that last post the computer kept running slower and slower and then it went dead, in 1 sec it went all the way off. i am scared to leave it on cause it might die and scared to leave it off because it might not come back on. whether this has to do with the left over avg i don't can any one help me. in the 1st post i gave you i think all the information in this computer if not let me know. thanks Sharon :(
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Hello sham1313!!
Every person who has worked with computers has had "throw in the towell"
moments!
It is very hard to to try and narrow down the problem you are having,just online.
It may be a hardware problem,that is causing the problem where your machine "dies".
If AVG is still showing up as the firewall,then it is not all removed.
I am not sure if the removal tool removes all of the components of the paid version,or just the Anti-Virus.
It may be easier in the long run,to contact a friend with computer knowledge that
can actually sit down at the machine and try to trouble shoot it for you.
Or even take it to a shop.That way it is possible to get it set up properly,and from then on,its pretty much a matter of "If it is not broke,don't fix it".
But don't stress too much.
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thanks for your reply and i will have to figure it out some how. is there away to get the windows firewall on so the avg firewall is no longer in control. and windows firewall is in control what few friends i have are telephone friends because telephone is how we talk we never get to see each in person and the ones on the net witch is only a handful cannot help me either. i just have to keep trying myself i am going to give the computer a break later or in the morning mabe i well get a break
thanks Sharon
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t was so tried last night after i click post the computer went dead again and it was not tipp just now i saw i made a mistake and said on unstead of turning it off and i guess no one has any idea how to get rid of the rest of avg on this computer.
thanks Sharon
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i know the removal tool did not get rid of it all the way because the fire wall is still there. i am going to use both the avg and the nortin again ans see whats happen
thanks Sharon
Hello sham1313!!
Every person who has worked with computers has had "throw in the towell"
moments!
It is very hard to to try and narrow down the problem you are having,just online.
It may be a hardware problem,that is causing the problem where your machine "dies".
If AVG is still showing up as the firewall,then it is not all removed.
I am not sure if the removal tool removes all of the components of the paid version,or just the Anti-Virus.
It may be easier in the long run,to contact a friend with computer knowledge that
can actually sit down at the machine and try to trouble shoot it for you.
Or even take it to a shop.That way it is possible to get it set up properly,and from then on,its pretty much a matter of "If it is not broke,don't fix it".
But don't stress too much.
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:) Hi :
Have you considered contacting your local Senior Center, perhaps speaking to
its Director, who's phone number I gave you, to see IF she knows anyone
who would be willing to come to your place and either help or give you advice
on HOW to correct what's wrong !?
When it comes to "modifying" Info in One of your Posts, just press the
"Modify" in the upper right hand corner of the Post, then do your "modifying".
You should do that in your 1st Post in this thread by deleting the service ID
number AND the product number . These 2 numbers should NEVER be Posted
on a forum .
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there are 2 local Senior Center. here in west sacto. neather one any good. the think with them is mainly with me. I am 54 instead 65. there are some exception if you are 62 some times they will take you to the Dr if the Dr is in a certain area. when i needed some one to walk with me up the ramp into the Dr office. just wanted some one to walk with me at the ramp to watch and make sure i did not fall. i had some one comming to take me home other then the bus. they said they could if i was 62. when it's comes to computers i am always kind of felt like i was got between the rock and a hard and a place.
i did a system restore today for a couple of days back. it is some better and has not turn it self off sense 5 thirty this morning. but it is a little slow in the letters that i typing i will type 6 letter and see 3 and type 6 and see 2 more. it jumps a little if hopefully a little in typing tying to fast and a normal
i am going to use the removal tools again after i send this and see what happen the a hj. thing
you can also here maybe the fan. some times you cannot here it. it will be just plane quite. don't no if that is normal or not.
one more think
thanks Sharon
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Hi Sharon, If you look in control panel - manage programs, to look at the programs installed, does AVG appear in the list at all?
It might be possible to uninstall it from there.
You have already run the uninstall tools a number of times, and HijackThis logs you've posted since running the tools still shows remains of AVG (the linkscanner, for example) that seem immune to the tool. I don't know if running it again will do any good.
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lets hope i get this wrote this
time before it shut off. this
morning it was on from 5
thirty till after 3thirty. but
now it don't stay on 15 min. no
there no avg in control panal. i
will look and right more in the
morning when it stays on
longer
Sharon
running the tool again i am not
sure what it did. i can not
remember how to check to see
if windows firewall is on or not
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i remember and now i have windows firewall on but don't no how to check on avg firewall
Sharon
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Can you reinstall AVG again?I had the same problem with AVG firewall. It does sometimes leave files and registries behind. I could not install Norton because of that
before taking the steps mentioned here plese do as follows
o to the start menu and click RUN.
type REGEDIT
then chose LOKAL MACHINE
then SOFTWARE
then see if there is a folder there AVG
if you find it delete it
try to restart the machine
1- Install AVG again
2- uninstall AVG from the control panel or use FCLEANER
don't use avg cleaner
HOPE THIS HELPS
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i just re-red what you wrote and think you want me to install again and that scare's me. i think it might cause more trouble then i have now, and if i i did re-install and have to unstall what if more of the avg could not be removed.when i re-red your post i did not make in change's in what i had already wrote.
you must not have red some earlier post. avast is the scanner i use now. the computer came home and had a nortin scanner in it. i don't like nortin so unstalled in and did not know i was suppose to use the removal tool. i installed a paid version of avg and tried to get it installed right and many reason was not able too. it did catch virus's and i made a few mistake and downloaded rogue programs that i thought was suppose to help. when i found out they were rogue and at once took all the steps i needed to so the computer would get back to running right. and had a lot of real great help. i tried for a 11 month i tried to get avg in stalled right but could not. THEN I FOUND OUT I WAS SUPPOSE TO USE THE REMOVAL TOOLS. {i did capt so you could notice that part easy} i used both removal tools and wand up using them many times. it was hard to get rid of all nortin and avg. {AVG AND NORTIN ARE NOT SUPPOSE TO BE ON THE COMPUTER AT ALL. some how i need to check security system and saw these words avg firewall is on and windows security is turn off. i did use the avg removal again and some thought sense they did not remove all when i 1st use the removal tools that it would not do any good, i did any way and i am not sure if it help or not because i got back into security and turn windows firewall on. i saw no words at all mentioning the avg firewall. i am not sure if that a good sign or not.
i was told to check back in the control and see if there was any avg to install. i knew there was not but i check any way and there was not. i check on and off there.
i think about all the trouble i have had with this compute all most all i think is do to not being able to ged rid of all the avg and nortin.
when the computer was 1st turn on yesterday. it stayed on from 5 thirty in the morning till 3 thirty pm. after that it would not stay on more then 15 min unless it was off for an hour and then it was OK for a couple of more hours.
that you catch you up as long as you can understand every thing i have wrote.
thanks any way. Sharon
if you would like me to restate any of the trouble i have had in the past few months i will.
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are you suppose to hear the fan running all the? how loud is the fan supposed to be? some times i hear it some i do not. some times the fan sounds a little louder. my husband says the fan is running like it should but i am not sure it is.
Thanks Sharon
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:) Hi Sharon :
Best NOT to install AVG ( should NOT have 2 antivirus programs on a
computer, generally speaking ) , so I recommend you do NOT follow "gery"s
Advice about doing so .
Hard to know about the fan; sometimes my 5 yr old computer's fan can be
heard and sometimes not . I just thought of some possible, probably FREE,
help for you . My Bridge partner has had someone temporarily take control of
her computer when she was having some problems; she has referred Others
she knows to him and has gotten back that he did a good job with them . My
partner says he moved to Northern Calif and I just left a message on her
Answering machine for her to contact me about his Name and Phone Number.
I will convey that Info to you by "Private Message" ( what we have been
using to 'talk" to each other at times ) after she contacts me .
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it worked for me when i had leftovers from ZONEALARM AVG and NORTON. I supposed she has no antivirus installed just leftovers . I think this is the best she can do. try what i said and see if that works.
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i have been using avast scanner for a few month and it has warn and saved the the computer at least 5 times. i will check back at what i have posted, but i belive i have said the nortin was used and so was the removal tool. then the
avg was installed and so was the removal tool then avast scanner was install right after the avg was unstalled. I i have had no virus now and it has been no trouble at all. like you say it can cause more trouble if 2 is on the computer. witch there would be a fully fustional scanner avast and a out dated install of avg. that i do not want to take the chance of the avg messing up the avast scanner. i have not ever been on the net with out a scanner. or i should say one time i was for a short time when i was installing avast.
my husband things that the four square' blocks that we have in other each conner to lift it up some was blocking the fan. so he moved the little block over a bit and that may be what was wrong with it. do you think that could of cost the computer to go competely dead a few times? at the end of this morning it was going slow fore me. i turn it off at least 3 hrs. then my husban came on was on for over and hr and it worked great. right now it working great for me. i have not herd the fan on sense i sat down here at the computer. is that good or not about not hearing the fan? if it stay good till bed times. i well leave it on all night. then if it is still running like it is now then i would say that 4 blocks were under the fan and that was the trouble. i will just have to make sure the blocks that the computer sits on is not blocking the fan till next time.
i will keeping looking and see if i can fine a way to make sure that avast scanner is the only scanner on this computer. i do thank you for your help
thanks Sharon
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i goofed here the avg was install then 11 month later it was unstalled and then the avast scanner was in stalled
avg was installed and so was the removal tool then avast scanner was install right after the avg was unstalled. I i have had no virus now and it has been no trouble at all. like you say it can cause more trouble if 2 is on the computer. witch there would be a fully fustional scanner avast and a out dated install of avg. that i do not want to take the chance of the avg messing up the avast scanner. i have not ever been on the net with out a scanner. or i should say one time i was for a short time when i was installing avast.
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as i told you in my last post avast is working great it just sound off a bit ago saying found a virus but no need to panic.
the computer is still going ok. all the trouble i had before the computer going dead was i think cost my the left over avg. i think the computer going dead might be what my husband things witch is the blocks we have under it to lefft it up some might have been coving the fan. sense the block have been moved it has not had a problem. mabe using the avg and the nortin tool again maybe it got rid of the last part of avg. i will keeping look for awhile and hope i fine nothing. then every thing well be a ok with the computer.
thanks Sharon
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just one more post tonight the fan has been coming on an off i think that is normal. because all the time my husband and now me being on.the computer is still as fast as it was at the start of this morning. i just wished they were a way to fine out that avg and nortin is all gone or not. if it is running this way in the morning that will be neat. :)
thans Sharon
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Do you want to try the "regedit" search suggested earlier?
(Regedit= registry editor.)
The registry contains data and instructions relating to how every application installed on the computer should work. It's vital. It's easy to mess up if the wrong key is deleted..worst case scenario you have to re-install Windows. Best case scenario the instructions within the registry telling Windows that AVG is installed when it actually is not, are removed.
You would probably have to know how to post a screenshot and follow directions exactly.
Are you prepared to do that? It's a bit of trouble to go to, for not a huge pay-off.
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you know how many times i have to go back and re-read every thing just like i do now to see if i missed some thing. I do not have a copy of windows on a disk like i have with all my computers. you are talking about the one disk that you put in and go to a certain and it wants you to put in this long key number before you can go any farther. the one that formats your computer. the new computer before this that had to go back to the store because the DVD player and more did not work. then this one. the last 2 did not come with one of them. do you think i am a good {canadent} (can't spell it) to try that? let me reread and i will post again.
thanks Sharon
Spiritsongs
i will write you a personal email after i call the Dr you refer me too.
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i re-red this and have not been able to fine the word modifying any where at the top of the post.
then there was this one i should of wrote it down when this word that you used, but here where gery user's it i have not herd of it before. i know the rest he mention i would see after doing the regedit.
then there is this that i wrote and got one reply to it and they were not sure if it was doing right the fan going on and off.
are you suppose to hear the fan running all the time? how loud is the fan supposed to be? some times i hear it some i do not. some times the fan sounds a little louder. my husband says the fan is running like it should be but i am not sure of it is.
When it comes to "modifying" Inform in One of your Posts, just press the
"Modify" in the upper right hand corner of the Post, then do your "modifying".
You should do that in your 1st Post in this thread by deleting the service ID
number AND the product number . These 2 numbers should NEVER be Posted
on a forum . if I could fine it i would delete and I no know it was wrong now and I am glad spirtsong pointed it out to be but it is to late I can just hope no one uses it against me. I was told once that one of those numbers i should not put up on the net and i did goof again and put the wrong one up. iam glad spirtsong brought it to my atention again. i will make a special folders for certain things like this to refer back too.
would any one like me to post the last avast scanner when avast trap the bug before it did any harm to my computer. then post the last one of that send my last HJ?
thanks Sharon
thanks for all the reply and help so far. one question here was i wrong in telling mike to unplug every from the computer and take the battery out and put back in. hp took me threw those steps one time before?
thanks again Sharon
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Just above the top of each Post that you make there are two buttons, Quote and right of that Modify.
You can only see the Modify button on your posts as you can't modify the posts of others.
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at 1st i had wrote that i had nothing on the right side of quote and the left was a little square and click that and it change to where i could reply to you. then i saw it would only be on my post. and i look on one of mine and saw it. that was such a simple thing my comon sense i guess was taking a nap. now it well be a lot easier for me to change my post when i need to. as well as help you out cause i can change a mistake when i see it so it should be easer for you to under stand me. i hope any way.
some times i feel pretty small when it comes to computers.
thanks a lot for your help!!!!!!!!!!!!!!!
Sharon
Just above the top of each Post that you make there are two buttons, Quote and right of that Modify.
You can only see the Modify button on your posts as you can't modify the posts of others.
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this is in the chest
name is scan.log original location is C:\program files\exterminate it! last changed 6/18/2009 1:45... transfer time6/22/2009 5:45...
not sure what to do with it. do you want me to start a new topic. do you want me to post what it says when you double click on in while it is in the chest
thanks Sharon
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Exterminate it! appears to be a rogue program, once installed and the scanner activated, it will produce a list of "threats" detected, which often seem to be false positives, and then require user payment to remove these "threats".
When did you install it?
And why on earth?
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that is what that this is i guess i must have stubble across that site i do recall some time ago when i 1st started here it was one of rogue programs i installed but it was unstalled it a long time ago. it must have been and advertisement that was sent with some thing els. i look better at it in the morning because the only i have installed lately was and HP big update. at least it is in the virus chest.
thanks Sharon
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Well, it was last accessed or used a month ago, could you have installed it that recently?
Does it list the full file name, or just the location?
Is that program files folder still present on you system?
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i am not quite sure if i got thses in the right order i saw all of that just not sure what comes before the other i thing they are just the picture {icon} of what was there at one time can i just delete them?
will i type in the name {Exterminate} in the search after i click start 2 things came up and i right click and click on file location and it pulled up this
AppData Local Opera Opera profile image and there are many many many things in there
when i typed it in thses are the 2 things i saw
http%3A%2F%2FWWW.EXTERMINATE-IT.COM%2Ffavicon-Windows Live Photo Gallery
and
www.exterminate-it.com.idx
i think this is a folder this is the name i see
AppData Roaming Microsoft
Windows Recent. in it there is
a square that look like the avg
icon. is the name i can see this
much of http%3A%2F%
2Ffree.a... the date was
7/17/2009 3:29 AM shortcut
2KB. where it starts off right
my the picture of the square
that look like the avg square
and above where it is http
above it is wrote name date
modifed type size tag. i do not
know what it is or why it is
there but it look like the avg
icon can i just delete it. it is
just and icon that look like it
is avg icon
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No need to delete those.
There's nothing in a program files folder for exterminate it!, then?
Do you have Asquared installed? (Or been to the emsisoftware website)?
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I copy pasted this name in the start search and got nothing and i do not reconized either of the name's do you want me to pull up the site and see if i remember it or not Asquared emsisoftware
Sharon
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No, that's OK.
The "recent" folder only contains shortcuts.
You probably wouldn't even be able to delete any of them.
The point is, "extermite it" appears to not be on your computer. Though how it got there in the first place has to remain one of life's mysteries.
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the only i can think of is back when i downloaded the rogue my mistakes that some times certain things tag along with out you knowing it. i am glad it is nothing to worry about the computer is still working like a champ and it has been on for 2 days in a row. thanks for tour help once again
Sharon :) :D ;D ::)
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i look up that site and mark it to come back and do some reading on it.
Sharron
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What site do you mean?
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the one you were talking about http://www.emsisoft.com/en/
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Ah, yes. They are a reputable company making security software, including Asquared free, Mamatu, Asquared Antimalware.
Sort of along the same lines as MalwareBytes, or Superantispyware. Been in the business quite a while. Very well respected, I would say.
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then this site is some thing to hang on too. thanks Sharon
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Last time I used A-squared it had too many false positives for my use.
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Last time I used A-squared it had too many false positives for my use.
Me too. Also, bad (dangerous!) registry cleaning restore (failed miserably).
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i am not sure what square you two are talking about.
Sharon
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It is an anti-spyware product from emsisoft.com.
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i am not sure what square you two are talking about.
Sharon
http://www.emsisoft.com/en/software/free/
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i have that url and it is onethat one is all ready saved on my bookmarks but i did not thing when you said square you ment that site. that i dont understand.
Sharon
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yes i have found that out. thanks Sharon
It is an anti-spyware product from emsisoft.com.
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what did you mean when you said you use a square. the only think i can think of is that site must have a square or some thing. that is the only thing i am confused about.
thanks Sharon
Last time I used A-squared it had too many false positives for my use.
Me too. Also, bad (dangerous!) registry cleaning restore (failed miserably).
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:) Hi Sharon :
There is a company called Emsisoft Software, located at www.emsisoft.com ,
that makes a security program called "a-squared" . They have a reputation of
having their Scans make an unnecessary amount of "false-positive(s)", which
is not good . As some Others have already shared, I do NOT recommend
putting this program on your computer .
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There is a company called Emsisoft Software, located at www.emsisoft.com ,
that makes a security program called "a-squared" . They have a reputation of
having their Scans make an unnecessary amount of "false-positive(s)", which
is not good . As some Others have already shared, I do NOT recommend
putting this program on your computer .
sham1313, Spiritsongs says what I think.
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I guess if i would have red that page i would have known that. thanks for telling me and well try to read it after after i read a Little out of an important book called Cushing’s Disease. i wish i was a speed reader. i guess that is what you call them. i don't know how how ever you keep got up on all the computers things and well as the a lot of other that you need to read and still be able to read what you really want to read. sorry of the subject but i do thing that my computer is working better then it did when it 1st came home my problem is solve and i once again thank youfor all your help. i well finish my mail and then try to catch up on my reading and if any mail Say's i have another reply i we be back. thanks Sharon :) :D ;D ;) 8)
:) Hi Sharon :
There is a company called Emsisoft Software, located at www.emsisoft.com ,
that makes a security program called "a-squared" . They have a reputation of
having their Scans make an unnecessary amount of "false-positive(s)", which
is not good . As some Others have already shared, I do NOT recommend
putting this program on your computer .
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i think this is my last post i should have just taken a quick once over the page i saw this.
4 million users world wide rely on a-squared to clean their PC from Malware.
i am going to try to change a bit on every thing i need when i get some thing new to read just give it a click once over then you can see if it is one you need to read as soon as you can or if it is one you can read when you get a moment or two.
thanks every one again
Sharon