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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: sham1313 on July 18, 2009, 03:07:58 PM
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I am totally lost to just what happen. I had to get up and let are dog Jake out. when I got up I turn the computer on. last night was the 1st time I turn the computer off in 2 day. every thing was working better then ever. after I turn the computer on I went to the bath room and when I got back to the computer it was ready to put the pass word in. I put the password in. then Jake was slapping at the door ready to come in. I let him in came back to the computer.
a very big black box came up that just said nortin had just been installed in the computer then said to click finish so it could finish installing it. I did not click any thing at this point and don't know why it was wanting to install nortin. it did have nortin in it when it 1st came home from the store. it was unstalled shortly after I turn it on and the paid version of AVG was installed. later I did unstall AVG and found out I needed to use the removal tool for both the nortin and AVG. I did use both removal tools and then put avast scanner in. the free version and I have been happy with it sense Apr. the 15th. it has saved my computer at least 5 times sense I have had it. I did not want any of Norton to get on this computer again.
then I click ctrl alt delete 2 times and task manger came up. there were 2 programs running. one was opera and the other was version tracker. witch I should go to start programs and fix it so pro version don't come on when the computer 1st start up. I ended it and my opera browser. that big black box was still up about clicking finish installing nortin and there was no x to close it. I right clicked at the bottom the big black box to see if I could get a menu up and see closed so I could close it that way but no such luck. then I went and shut it down the computer normally. I mean I click restart. but all it did was shut down. in about 5 mins I restarted it. this weird screen come up. it was a black screen. it is kind of hard to explane.
it was kind of a purple color that had little dots in different kind of pattern. at this point the lines were kind of like you would see on TV. I thought oh my god it is totally gone. I turn it off for a half hour and turn it back on. a grey box came up and had a place to click to try and restore windows before I click it had turn itself off again. I waited 20 min and turn it on again I click very quickly to try in restore windows. it said it could take a few min. after a while it restarted but just before that I saw it could take more then one restart, but it did not it started right up. I know it had some thing to do with nortin wanting to install in this computer again, but why I do not know do you? why did I not have a change to cancel or close that box. I do not know.
I was trying to make sure nortin would not install on this computer? I could not close that box. some thing was trying to force me to install nortin. don't have a clue why do you?. I forgot to say at one point the screen was black with a lot of lllll llllllll llll lllll from top to the botton of the screen. I have seen a computer do a different kinds of a totally cash but not like this.
I seem to always puzzle some of you when I have ask certain question. I hope this is not one of them. I hope some one can tell me why this happen? also how to keep it from happening again? thanks a lot I know a few of you will try to help me with this. I hope you can. thanks Sharon
let me know if this is good enough I will try again. i pray this is much better
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Is there any other user of your PC?
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sham1313
You have to break up the text in your posts, a huge block of text without white space seperation between paragraphs makes it very difficult to read.
I know when I see a mass of black text, I don't even bother trying to read it and pass on by, I don't know how many others simply do the same.
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sorry well go back and modifi I was just scared something might happen and I would not get a chance to send it to you. give me a bit and will do better
Sharon
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sham1313
You have to break up the text in your posts, a huge block of text without white space seperation between paragraphs makes it very difficult to read.
I know when I see a mass of black text, I don't even bother trying to read it and pass on by, I don't know how many others simply do the same.
I do the same as I can't follow Sharon's rambling posts.
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I did try to fix it is it still bad or have you not tried to read it yet
Sharon
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I will go back and click quote and view it as i am trying to re do it. I thought for sure you would at least understand some of it now. i will Wait a few min in case no one has review it sense I re did it.
Sharon
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I did click quote but then i click back and did a modifi will ask again is this not even a little bit better. thanks for at least trying and it is working fine i just hope it stay doing that way
I am totally lost to just what happen. I got up very very very early. I turn the computer on. last night was the 1st time I had turn the computer off in 2 day. every thing was working better then ever. I then was away from the computer for a short time. I turn the computer on I went to the bath room and when I got back to the computer it was ready to put the password in. I put the password in. I was a way again for a short time. this is what I saw.
a very big black box came up that just said nortin had just been installed in the computer then said to click finish so it could finish installing it. I did not click any thing at this point and don't know why it was wanting to install nortin. it did have nortin in it when it 1st came home. it was unstalled shortly after I turn it on and put the paid version of AVG was installed. later I did unstall AVG and found out I needed to use the removal tool for both the nortin and AVG. I did use both removal tools and then put avast scanner in. the free version and I have been happy with it sense Apr. the 15th. it has saved my computer at least 5 times sense I have had it.
I did not want any of Norton to get on this computer again.
then I click ctrl alt delete 2 times and task manger came up. there were 2 programs running. one was opera and the other was version tracker. witch I should go to start programs and fix it so pro version don't come on when the computer 1st start up.
I ended both programs. that big black box was still up wantting to clicking finish installing nortin and there was no x to close it. I right clicked at the bottom the big black box to see if I could get a menu up and see closed so I could close it that way but no such luck.
then I went and shut it down the computer normally. I mean I click restart. but all it did was shut down. in about 5 mins I restarted it. this weird screen come up. it was a black screen. it is kind of hard to explane.
it was kind of a purple color that had little dots in different kind of pattern with black behide it.. at this point the lines were kind of like you would see on TV. I thought oh my god it is totally gone. I turn it off for a half hour and turn it back on. a grey box came up and had a place to click to try and restore windows before I click it had turn itself off again. I waited 20 min and turn it on again I click very quickly to try in restore windows. it said it could take a few min. after a while it restarted but just before that I saw it could take more then one restart, but it did not it started right up.
I know it had some thing to do with nortin wanting to install in this computer again, but why I do not know do you? why did I not have a chance to cancel or close that box. I do not know.
I was trying to make sure nortin would not install back on this computer? I could not close that box. some thing was trying to force me to install nortin. don't have a clue why do you?. I forgot to say at one point the screen was black with a lot of lllll llllllll llll lllll from top to the botton of the screen. I have seen computer's do a different kinds of a totally cash but not like this.
I seem to always puzzle some of you when I have ask certain question. I hope this is not one of them. I hope some one can tell me why this happen? also how to keep it from happening again? thanks a lot I know a few of you will try to help me with this. I hope you can. thanks Sharon
let me know if this is good enough I will try again. i pray this is much better
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Yes it is much better. ;D
I don't know why is all these weird things happening to your computer but you can try to boot into safe mode first.See if Norton or some other thing is installed on your computer.If you see Norton or something you never downloaded,uninstall it.Hope this helps
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I have had it save mode a few times because in some of my other trouble it has started up to were you could put it in save. I have done some looking but not sure what I am looking for. i have look for any trace of nortin or avg in safe mode and out of safe mode.
here a thought. it had nortin in it when i got it and right at 1st i unstall it. it was a while before i do i had to use a removal tool. maybe it kind of did like i think avg did it hung on and hung but finely when i got the link scanner that belong to avg to totally disappeared. witch all i did was another avg removal with and click fixed it when i found it in a HJ and it went away. i fine it no where now.
maybe if i do another nortin removal and do a HJ and see if there is any nortin show there. click fix it. and see what happen. i will put in save mode after i do that
i am thinking that big install box was put there bye HP cause they tried and tried many times to get me to try it for free. for 30 days and said having 2 virus scanner for 30 days should not hurt my computer. i know how to put in in save mode and try things there but only how to put it in others like safe mode. if i did have to put it a different one like save mode some one would have to have me on the phone going through step by step thanks Sharon not much sleep maybe have to have a nap{smile} Sharon
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Have you tried using "Last known good configuration"
or, if you think norton has indeed got installed, what about using a "System restore"..
Since something is installing norton without your express permission, i would recommend three things:
a) check what all is there in the 'start-up' list, using Ccleaner. Disable/delete anything suspicious scheduled to start up with system start.
b) full scan with Avast
c) full scan with Malware Byte Antimalware (MBAM)
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I have just here in the last few days got a maybe a good restore and i have done that wont try any thing past that it would make more trouble for sure. when i 1st got the computer thing to many people took over my desktop. and what most did and kept wantting to do was system restore and all that happen was getting more trouble then i had before if bye chance today i did get rid of the nortin like i say maybe in the same matter as i did avg. i thing the only avg i have on this computer now is there remover.
the only cleaner that bleepingcomputer want me to use is ATF. i would have to have a special some one to walk me slowly step by step to get me through Last known good configuration
check what all is there in the 'start-up' list, using Ccleaner. Disable/delete anything suspicious scheduled to start up with system start.
b) full scan with Avast
c) full scan with Malware Byte Antimalware (MBAM) this you say i have done but maybe i well do an avast boot scan. any thing that even look funny to me and i know it for sure is not some thing the computer needs it is deleted. i do think i well do a boot scan now. that way i can get threw it before my husband wants on. i will be back after the boot scan. thanks for the extra advice Sharon
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HELP! DID BOOT SCAN Trojans SYSTEM FILE
File C:\program Files\Windows\Live\phto Gallery\WLXPHOTO Acquirewizerd.exe I type8 to repair all got this
repair:Error 42060 the file was not repair then I click 5 for move to chest and got this move to chest error 0cxooooo34 object named not found. then i did 3 for move and got this move error0oxcooooo9cstatus_Device_Data_Error
then i click esc and could not start to right before it was done and already going to desktop.
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I thought that this virus had to do with what we trying to figure out what was going on with my computer this morning but sense i still have no replies not even one that says they you cannot understand me that i should not have tried to finish here but to start a new question in the virus forum. i well let you all know. i did a avast scan just a little while ago and it here it is the results Infected files: 4
Total files: 657879
Total folders: 13105
Total size: 47.7 GB
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* Task stopped: Saturday, July 18, 2009 6:33:32 PM
* Run-time was 2 hour(s), 36 minute(s), 47 second(s)
i need to try and fine out what i need to do next.
thanks for getting me this far.
Sharon
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i forgot to answer you . my husband does but all he ever does is look at stuff on ebay. the computer is all set just like there is only one user. sorry i did not see this one sooner i am in the viru forum now
Is there any other user of your PC?
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:) Hi Sharon :
My 1st Impression is that you either have an unwanted PopUp and/or a
"Rogue" program trying to install itself or have you foolishly install it . Your
1st Course of Action would be to run Malwarebytes Anti-Malware and 2nd
run a "Complete Scan" of "SUPERAntiSpyware" .
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i had then the malware a quick of the superantispyware then the regular virus scan and i am startting over with the malware a the a complete scan of the superantispyware when i get threw with that i will do another regular scan. i am not turning it off tonight i well do some tonight and very early in the morning. thanks Sharon
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It's very hard to know what to make of this, without screenshots.
My impressions include the possibility that another user is installing Norton, or trying to factory restore the computer, or that it is indeed a rogue.
(Why do so many people seem to get rogue software installing? I never see it. Safe hex/good immunity, I guess.)
Sharon, is there any possibility at all that another user is attempting to restore or otherwise load Norton on to the computer?
The rogue idea sounds a little more likely; the description of the screen fits more with something malware-ish, than a genuine Norton install.
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Sharon, is there any possibility at all that another user is attempting to restore or otherwise load Norton on to the computer?
The rogue idea sounds a little more likely; the description of the screen fits more with something malware-ish, than a genuine Norton install.
the only time any one that was suppose to really know computers is the tegs that had control of my desktop and most of them was from netzero. I am not sure how long ago that was.I wrote this after I wrote what you see below.
not a chance just only me and my husband and all he does is mostly surf e-bay and certain other sites that has to do with with some thing he collects like certain pocket watches. and puma knife's. my sister and son was here for 2 days that was down from portland Oregon and they did not even use it they brought there own laptop and no one els has even been in our home in over a year.
I am the only one that done any thing to this computer. mike well do certain things like if he here avast sound off he will click for it to be move to the chest. the more and more i think about that black nortin box i think how netzero when i had them as a ISP and HP trying to shove nortin to be put back on this computer. I don't think HP would do it but would not put it past netzero. i bet i have had at least 6 of the nortin netzero disk that i have broke and put in the trash and how a few of them got real nasty in there tone when i did not even want them to send the nortin disk to me. that one or more of them be the Cos of it. all I mostly do others them surf the net is keep every think updated and download things that the computer needs and play a very few games there are times i goof big and download a rogue and have to go thew the steps to clean up and make the computer back the way it should be.
last night i did advast again found the 4 files that was infected again and then the malware and the superanti spyware that found 17 bad one. i did the avast scan this morning and it said it was clean. now i am doing the malware an the superantispyware again. i am hoping they well come up clean too. i hope i am starting to do better to where every one can understand me.
i once again thank every one Sharon
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Look, I'm really a little sorry to suggest this, (it has been suggested before) but you have several ongoing problems with this computer. It seems to come right, or get fixed, then within a few days something goes wrong again.
It almost seems at times as though there are several users playing with the computer, and one trying to fix the stuff ups.
Sometimes it seems that you can't leave well enough alone, and install more programs, only to find they don't work correctly or are rogue.
And sometimes it seems like some of the descriptions you make about what happened before the latest catastrophe are going to help us troubleshoot what caused it.
(Unfortunately, it doesn't help much.)
So, anyway, my suggestion is to save the photos and files you need/want to keep to CDs or DVDs, (just copy everything you want over) and format and re-install Windows.
There is too much going on, too frequently, for me to work it out.
And I suspect others here have the same problem.
That's my advice. I don't know how to proceed with what you are trying to do, in this thread, and the parallel one you have running here. (http://forum.avast.com/index.php?topic=46909.0)
Sorry.
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there are only 2 people that use this computer. I am not sure what is going on. mike some times on his every other Saturday will get on the computer early and again in the evening. other then that it is just me. maybe I am as dum as this must appear. every thing I have mention has really happen. some one the other day said that one site I like witch is facebook and says some of my trouble can becoming from there. the last thing i download had to do with uploading pictures to this site so i could show people my neat looking pets kids pictures. sense this may be the infected file that is in the virus chest. i guess it is best to take away the pictures from these sites will really only facebook because I have not posted any here yet. http://fluffies.org/en/questions-about-this-parrot-chatboard_step-by-step-guide-to-posting-pics-on-the-fluffies-forums-vt627.html this computer is in my site almost all the time. when it is out of my site mike is at work or some where.
i don't want to make this long because most would not understand it any way. there are a lot of things you can click on above the smiley face's. i believe I was on the right track in learning how to send that long avast log in and attachment to you but even after clicking additional option and trying to upload it. it was two big it was 4KB and the biggist you can send is2KB. yes sense I came back to doing computer after not doing them for around 4 years I have been dum enough to downloading rogue's witch maybe be as many as 5 on this computer not knowing they were and causing more trouble. even after i thought the i got all the rogue off of my computer the 1st one in my chest now may have to do with a old rogue program i thought was long gone.
one of the last things I want to say so I don't brother any one here any more is about that black box that came up and tried and tried to force me into downloading nortin virus scanner. would make you thing someone was trying to redoing nortin so you would not loose it, but maybe if i would have know to use the removal tool sooner so that it would of taken that part of nortin away with it
I do think there is some thing wrong with this fan. but it only goes dead when I am using
the only reason i came back to trying do do computer again was my husband old computer went out on him and he new nothing about setting a new one. my nephew was up here way some time back and my husband talk him in to letting his. my nephew was up here for 2 days again a few days ago. i should have had him look at the computer for me, but it was working great. he did not get on this computer. both him and my sister brought there own.
i know that no one wants to know any reason this or not. I did manage to get it up and ruining on the internet i should have just gave it to him and talk him to take to the back porch where him and his parrot shadow spends time together. but i was starting to have fun putting our animal picture on line and play the two games i have one is called super bounce out.
my opera i cannot even open any more and if i was to stay with trying to do the computer i would have to start off trying to get all my bookmarks back there is still a lot there on places that every one has sent to help me out and all the other nessary things i need to read. I wish mike would learn how to do the things on this computer that i half {axx} know how to do. he would know and do a lot better than I can. if he did any time he have trouble he would come to me. his old computer never did have much trouble and i was able to fix it and turn it back to him.
most of you may be not understanding what i have wrote i will just close with thanking all that help and all that tried to help me. what i don't understands is when i read back most of my post they make sense to me when I reread it, but to most of you they do not.
thanks again Sharon Sham1313
old computers were so much easier then they do now.
p.s just a note I don't why mikes does not want to lean how to do this computer but he hands, me the remote control to the TV too. I thing it is if some thing goes wrong he done not have to blame his self. this is way of the topic what is wrote above.
THE END
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I've checked the link to fluffies, it's OK, the procedure for posting images is normal, I doubt anything there is infected.
Facebook itself is OK, some of the applications that can be accessed are not. I read of a lot of people who open links they have been sent via a message that cause infections.
It would not be surprising to get an infection this way. Basic rule: don't open attachments sent to your Facebook messenger. Even if you know the sender. A senders' name is easy to forge. Get in touch with the sender first, and ask if they sent it, before opening it.
There was a post a page or so back in this thread by DavidR on how to include attachments.
[edit] sorry, it was in your other thread. (http://forum.avast.com/index.php?topic=46909.msg394742#msg394742)
Only idea I have at this point is to check your taskmanager (scheduled tasks) and see if there is anything scheduled in there that is attempting to run Norton. But I doubt it.
What you write makes sense, OK, but you already know the story. To someone who doesn't, it can be a bit of a hard read.
One problem with your posts is that you tend to not answer the questions the helpers are asking you. For example, I asked you if you'd copy and pasted the file name of something in the quarantine, or typed it. I still don't know the answer. So I can't help on that.
Regards, Tarq.
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I no matter how many i go back and re read i seem to always miss some thing. later i will go threw the all the post one more time. it seems I am always reading some thing for the 1st time or going back to re reading because i missed some thing or did not understand it right. i don't know if it is just have one that has a learning disability's or some thing else. when i feel like i can do it with out making a lot of mistake i will go back and open the chest and double click on each one in the chest and copy do by hand what comes up and type here for you to see it does not let me try to do a copy paste all i can do is try to write it all down and not make any mistake. (now thats a laugh isn't)
there are times i have re red and missed some one asking me some thing like on the one post where i was ask if any one one else use the computer. and i did not even see that post till just a little while or maybe longer time ago.
you say i did not answer your question and i believes i did i said some thing like when i did the boot and it found a virus. i could type a certain number like one for repair and other i would click one and i did a few different ones this way i said i copy myself. on the with other part about i always copy paste any thing if i can.
maybe any time i was answering a question i should have had it do capital but when i 1st started here some mention that doing it like that would mean i was yelling. i said in most case's i would agree but in some forums i did it that way so they know i was answering there question. some ask me to do it that way, but as i recall i was told not like that in this forum and i said ok no more capital letter. but i well reread and if i fine where i fine some thing like what i just wrote i could copy paste and show you where i answer your question if you would like.
well that enough of trying to explane i guess mainly when there is a lot going on in my head and i don't have to much time to do it i try going to fast and i make more mistake then i normally do.
thanks for clarifying your self to me.
Sharon
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Suggestion:
What you do, when answering a question, is post the question asked to your own post as a quote.
So you highlight the entire text to be quoted, right click the highlighted area, select "copy".
Then you select the "quote" button above (Just under the red "A"), place your cursor between the two quote boxes (it should be there anyway), right click, and select "paste". Bingo, a quote. Easy. Once you know how.
Then you post the answer, and just the answer, under the quote, by typing it in. Example:
you say i did not answer your question and i believes i did i said some thing like when i did the boot and it found a virus.
No, I just wanted to know if you copy/pasted it, or typed it. And if the answer was "typing" was there a spelling mistake? (Especially in the word "...wizerd")? So to my question here (http://forum.avast.com/index.php?topic=46909.msg394558#msg394558) (Which reads:Did you copy and paste this file name or manually type it?
File C:\program Files\Windows\Live\phto Gallery\WLXPHOTO Acquirewizerd.exe
(Always copy and paste file names.)
you might answer:
I typed it. And the name of the file was actually "File C:\program Files\Windows\Live\phto Gallery\WLXPHOTO Acquirewizard.exe
And then I might say, "no, that file appears OK, it's probably a false positive. Can you please upload it to www.virustotal.org for an online scan and post the url of the scan result, please."
See what I'm saying?
You end up with a better layout, it's easier for the helpers to follow what's happening.
To be effective at this you need to read the tutorial (http://forum.avast.com/index.php?action=help;page=post) (this is the "posting" part of it) to make the most out of the forum software.
Hope this helps.
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i am taking a quick look here and say thank you . i will make sure i keep this is a special spot to review when i need it. also well have questions when i am catch up on mail with the one that has sent me personal mail well helpful hints on how to right a post the right wat thanks Sharom
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Hint: Practice some (or all) of the posting techniques listed above. You can create a reply (or a thread) and play around with it, but instead of actually posting it, click the "preview" button (right beside the "post" button) to see what it will look like when posted.
Then, when you're happy at what you have learned just exit the page without posting anything.
A few practice runs, you'll learn a lot.
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bird walk acrosss the key bord sorry
Sharon
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1st thing in the morning i will do a post in both places it will be the second because i was to get back to a friend and did not. that one is 1st
thanks Sharon
Hint: Practice some (or all) of the posting techniques listed above. You can create a reply (or a thread) and play around with it, but instead of actually posting it, click the "preview" button (right beside the "post" button) to see what it will look like when posted.
Then, when you're happy at what you have learned just exit the page without posting anything.
A few practice runs, you'll learn a lot.
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No need to post them. Just play around and preview.
Another hint:
Quote the message you are replying to above your reply. You are doing it below your reply right now.
(BTW, you did fine with that quote box.) ;)
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http://forum.avast.com/index.php?topic=46909.15
this where you can try to follow if you want too.
thanks for the help
Sharon