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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: peterraikman on August 12, 2009, 02:16:45 AM

Title: windows updates problem
Post by: peterraikman on August 12, 2009, 02:16:45 AM

  My system appears to run happily

  I use Avast, and I also have Norton which tests incoming attachments ( I don't know if it does more  )

  I have a problem installing updates to Windows XP Home Edition, which may be a result of having one or other or both of these. Does anyone have any opinion, and if yes, can the one or other or both be disabled, and if so how  ?

  Non-techy, please

Title: Re: windows updates problem
Post by: Tarq57 on August 12, 2009, 02:23:47 AM

Hi, welcome to the forum.
Your problem is that you have two AV's installed. This will cause problems, sooner or later. Possibly big problems, especially likely if they start a tussle over an actual virus.
My recommendation is to uninstall one of them, preferably Norton,  and run the appropriate removal tool. Here (http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html) is a link to the Norton Removal Tool.
And, so as not to appear biased,  Here (http://www.avast.com/eng/avast-uninstall-utility.html) is the link for the Avast uninstall utility.
In my experience with friends' computers, Norton (especially Norton360) can do a real number on Windows updates.
I've used Norton before. It came pre-installed. Haven't had a problem since using Avast.

Let us know how you get on. Further actions may be indicated after you've removed the AV, if Windows update still doesn't work.

Title: Re: windows updates problem
Post by: Lisandro on August 12, 2009, 02:39:20 AM

Disable is not enough. You need to fully uninstall Norton. Follow Tarq's directions.