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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Deborah2009 on August 17, 2009, 04:40:28 PM

Title: no audio device
Post by: Deborah2009 on August 17, 2009, 04:40:28 PM

After installing avast free home edition, my computer which runs on Windows Vista, will not play music.   When I try playing music from itunes I get message that there is no audio device attached.   There is also a little icon in bottom tray that says "no audio device."  How do I correct this?  Can anyone help?

Title: Re: no audio device
Post by: nmb on August 17, 2009, 04:55:15 PM

Hello Deborah2009,

answer all of these:

1. did you have audio before you installed avast!?

2. which version of avast! do use?

3. have you installed updated drivers for your devices? or did you do a recent update of all your drivers?.

4. what other security products did you have before avast! and now in conjunction with avast!?

Title: Re: no audio device
Post by: Deborah2009 on August 17, 2009, 10:30:33 PM

Thank you, and yes I had audio before installing avast! 4 Home edition.  Ihaven't updated drivers yet.  Should I try that?

Title: Re: no audio device
Post by: Tarq57 on August 18, 2009, 12:47:03 AM

I wouldn't go updating the drivers right now, if the audio worked before.
If you answer q 4 it may help.
Any other AV installed prior to Avast? Any other security software installed? (Firewall, antispyware, etc)

Title: Re: no audio device
Post by: jann24 on November 04, 2009, 06:01:13 AM

Hi there,

I'm having the same problem as Deborah.

I used to have AVG antivirus on my Windows XP laptop, but I recently installed Avast and uninstalled AVG. My laptop now has no audio. I've tried reinstalled the sound card driver and also did system restore, but I can't seem to solve the problem.

I would appreciate any help or advice  :)

Title: Re: no audio device
Post by: Tarq57 on November 04, 2009, 09:41:33 AM

Hi jann24, Kia Ora.
Go Here, (http://uninstallers.blogspot.com/) download and run tool number 2, (use the version appropriate for your OS, usually X86, but if you have 64bit Windows, use X64), try repairing your Avast installation, (- not always necessary but sometimes required; Control panel>add/remove programs) reboot, and see if it works.

Title: Re: no audio device
Post by: nmb on November 04, 2009, 01:46:14 PM

Hello jann24

after doing what tarq57 suggested, try this

control panel > sounds and audio devices > sounds tab > sound scheme > select no sounds > apply > ok.

again,

control panel > sounds and audio devices > sounds tab > sound scheme > select windows default > apply > ok.

post back.

nmb

Title: Re: no audio device
Post by: jann24 on November 04, 2009, 02:41:51 PM

Hey guys,

Thanks for the help. The problem has been solved!


Thanks heaps :)

Title: Re: no audio device
Post by: nmb on November 04, 2009, 02:43:10 PM

so what did you do?.. please let us know.

nmb

Title: Re: no audio device
Post by: jann24 on November 05, 2009, 12:22:24 PM

Hi nmb,

I tried the methods that u guys suggested, but they didn't work. So all I did was to system restore to the end of last week instead of just the previous day (like I did before). And that seemed to do the trick. Thanks though.. :)

Cheers.

Title: Re: no audio device
Post by: nmb on November 05, 2009, 02:27:03 PM

fine. thanks for the feedback.

nmb