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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: unknowncitizen on August 22, 2009, 06:52:33 PM

Title: Cannot connect to get virus database updates....
Post by: unknowncitizen on August 22, 2009, 06:52:33 PM
Hi there,
This message to tell you i m not able to connect to avast to get database. I ve never get this problem before. I m on vista home premium using a livebox with orange broadcast. Even if i try to download to install with the universal install packet (about 300kb), it send me back an error connection.... This is really borring and annoying
I know, theres allready post about this but i dont know i doesnt work... and i really dont understand why
Tks for help if you can
Title: Re: Cannot connect to get virus database updates....
Post by: Black3agl3 on August 22, 2009, 06:57:51 PM
What did u try/do?

Also, does ur internet work? (FF, IE)
Title: Re: Cannot connect to get virus database updates....
Post by: unknowncitizen on August 22, 2009, 07:41:03 PM
Hello,
Thanks for your answer. Yes my connection works but this problem. It works with ff but not with IE. ???
Title: Re: Cannot connect to get virus database updates....
Post by: Black3agl3 on August 22, 2009, 07:51:02 PM
try to set the internet options in avast update to no proxy settings... see if if works... cause I think Orange does not use any proxy settings....
PS I also use Orange as ISP...
Title: Re: Cannot connect to get virus database updates....
Post by: unknowncitizen on August 23, 2009, 11:44:01 AM
Thank you for your answer.
Well i tryed what you said but it still doesnt work. I even try to uninstall and install again but it still doesnt work (i mean ie8) and avast not much.
Anyway, i m just using this windows vista (and i dont like this for many reasons) for office 2007.
Another reason to keep using Ubuntu linux... I doanload the virus database by myself (cuz it doesnt want to connect by itself) : there was a trojan... So maybe a virus program. I ll scan my vista harddrive under linux and i ll see...
But anyway thanks for your answers Black3agl3  ;)
Title: Re: Cannot connect to get virus database updates....
Post by: Black3agl3 on August 23, 2009, 12:00:00 PM
U could also try to run a boot-time scan... if that's available on your OS...
PS I'm using Ubuntu right now... :D
Title: Re: Cannot connect to get virus database updates....
Post by: unknowncitizen on August 23, 2009, 12:02:41 PM
I m trying under linux. It work and i just downloaded the virus database. SO it s a windows problem...
I just start the scan... i'll tell you more after
Title: Re: Cannot connect to get virus database updates....
Post by: Black3agl3 on August 23, 2009, 12:15:20 PM
Ok... but if u could get one of the evangelists/moderator/avast team member it would b better... they are more experienced... :D