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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: kabibbles on May 29, 2004, 01:32:15 AM

Title: Avast not scanning pop3 mail
Post by: kabibbles on May 29, 2004, 01:32:15 AM: Up until a couple of days ago Avast was working fine, scanning both my incoming and outgoing mail as well as inserting messages that it was clean.

When I pull up the On Access Scanner it says "the provider is waiting for a subsystem to start" - what does this mean and how do I fix it so it scans my mail again.

Thank you
Amy
Title: Re:Avast not scanning pop3 mail
Post by: Lisandro on May 29, 2004, 02:46:51 AM: Are you using MS Outlook?
Why don't you go to 'About' dialog and see the available plugins?
Is avast there? Is it working?
Hope this help.
Title: Re:Avast not scanning pop3 mail
Post by: kabibbles on May 29, 2004, 03:28:35 AM: Yes, I am using Outlook Express 6. I am attaching a screen shot I made of the "About" dialog, it is running on all the other providers, just not for Outlook, I am getting the "provider is waiting for a subsystem to start".

Thank you
Amy
Title: Re:Avast not scanning pop3 mail
Post by: stathomson on May 29, 2004, 04:41:52 AM: Am having exactly the same problem - any solution yet? ???
Title: Re:Avast not scanning pop3 mail
Post by: kabibbles on May 29, 2004, 04:49:06 AM: Not yet :-[ still trying to find out why. Isn't the little ball on your taskbar supposed to spin also when its working? Mine isn't.

Amy
Title: Re:Avast not scanning pop3 mail
Post by: kabibbles on May 29, 2004, 04:54:29 AM: I don't know if this will help, but I just checked and its working. Here is what I did - exit out of Outlook and go to Mail Protection Wizard and run it, I rebooted my computer and reopened Outlook and it is scanning my inbound, I am going to send a test mail to myself to see if its scanning outbound.

Amy
Title: Re:Avast not scanning pop3 mail
Post by: stathomson on May 29, 2004, 10:45:15 AM: Will try the same! Thanks :)

Tiffany
Title: Re:Avast not scanning pop3 mail
Post by: DavidR on May 29, 2004, 12:54:13 PM: Hi,

Just a point, the MS Outlook (that technical refered to) is totally different to MS Outlook Express (OE), they are totally different programs (although both by Microsoft (MS) and linked by misleading nameing).

So if you post a problem and say you use Outlook many here will assume you are not using Outlook Express. Because these programs use different avast providers for protection, the suggested solution could be wrong.

This may help in the future.
Title: Re:Avast not scanning pop3 mail
Post by: CharleyO on May 30, 2004, 04:47:28 AM: Good point, David ... thanks for posting it! :)
Title: Re:Avast not scanning pop3 mail
Post by: Lisandro on May 30, 2004, 03:44:19 PM: I lost the sequence here...
Does anybody have any trouble yet or not? ::)
Title: Re:Avast not scanning pop3 mail
Post by: kabibbles on June 01, 2004, 01:57:58 AM: No, not any more I think figured it out and fixed what was wrong. I was having problems with OE and changed the inbound/outbound on the servers tab and I think it may have screwed things up. After I ran the mail wizard it worked again.

Amy
Title: Re:Avast not scanning pop3 mail
Post by: Lisandro on June 03, 2004, 12:01:23 AM: Quote from: ^i^ Amy ^i^ on June 01, 2004, 01:57:58 AM
No, not any more I think figured it out and fixed what was wrong. I was having problems with OE and changed the inbound/outbound on the servers tab and I think it may have screwed things up. After I ran the mail wizard it worked again.

Amy

Glad to hear this from you... I thought I was loosing my help skill ;D
Title: Re:Avast not scanning pop3 mail
Post by: usi33311 on June 09, 2004, 08:00:25 PM: Same problem. I’m running Windows 2003 Small Business Server with all current fixes applied.

Avast Systems running:

Exchange 2000/2003
Instant Messaging
MS Proxy/ISA
P2P Shield
Script Blocking
Standard Shield

Avast Systems not running with message: "The providor is waiting for a subsystem to start"

Internet Mail
MS SMTP 2000/2003
Outlook/Exchange
Share Point 2003

Can anyone tell me where to go and look for the cause of this message?

Thanks.
Title: Re:Avast not scanning pop3 mail
Post by: Lisandro on June 09, 2004, 08:56:17 PM: Quote from: usi33311 on June 09, 2004, 08:00:25 PM
I’m running Windows 2003 Small Business Server with all current fixes applied.

Which version of avast are you using?
The Home and Professional version (this forum) do not work in server environments.
You have to get another avast version. :-\
Title: Re:Avast not scanning pop3 mail
Post by: usi33311 on June 09, 2004, 09:47:18 PM: Sorry, posted this in the wrong forum. I've already re-posted the problem in the server forum.

Thanks anyway!
Title: Re:Avast not scanning pop3 mail
Post by: Netade on June 11, 2004, 04:07:39 PM: I'm running Microsoft Outlook 2003. (NOT Express)

It used to protect all my POP3 accounts just fine several weeks ago. Now, it just says it's waiting for a subsystem to start even while downloading messages. So far, 2 confirmed Netsky-z viruses have gotten through. (I saved the Zip file to my desktop and scanned it with Avast which found it.) But had I not known it woulda been a mess. I've also tested using Eicar and it didn't detect it upon download.

Others may be having this problem and not even knowing it. So watch out. I tried redoing the mail wizard and rebooting to no avail.

Using the latest 4.1-412 version.

Update/Resolution: A kind soul from Tech Support asked me if the plugin was disabled. It was and after enabling it, it fixed this problem. In order to enable in Outlook 2003, just go to Help...About MIcrosoft Office...and click the Disabled button at the bottom. Then select enable and OK.