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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: yearcalendar on August 24, 2009, 03:19:10 PM

Title: ashServ.exe memory usage
Post by: yearcalendar on August 24, 2009, 03:19:10 PM
Hi,

I just discovered that ashServ.exe is using a huge chunk of memory around 400+ MB. I don't think this is normal. Please advise. By the way, I am using version 4.8.1351.


Thanks
Title: Re: ashServ.exe memory usage
Post by: Lisandro on August 24, 2009, 03:29:02 PM
Check the folder <avast>\data\log
Are there any files called unpXXXX (where XXXX is a random number) or *.mdmp there?
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).

Vlk explains how to create a dump file here: http://forum.avast.com/index.php?topic=22636.msg187340#msg187340 and here: http://forum.avast.com/index.php?topic=23283.msg193594#msg193594  ;)

To create the dump, download and run http://public.avast.com/~vlk/hangrep.exe . In the list of processes select it and use the Save button. This generates a file which you can either send to his email address vlk (at) avast.com (if it's smaller than e.g. 1 MB, ZIPed), or upload to ftp://ftp.avast.com/incoming

Please note that prior to taking it, you'll have to temporarily disable avast self defense - otherwise, the program responsible for creation of the dump won't be able to open the process.
Title: Re: ashServ.exe memory usage
Post by: maxxx126 on August 24, 2009, 08:50:04 PM

Hi,

I am using Avast 4.8.1351 on Windows XP SP3, and I have seen the same problem. ashServ.exe is using about 1GB about virtual memory slowing down my PC. I have only empty unpxxxx files in the log folder.

I wanted to restart AVAST to try solving the problem but I couldn't find any option to do it. I then tried to stop the Avast service but after a while it came back with an error that the service couldn't not be stopped. If I try to kill the ashServ.exe from the task manager it fails with the error "Access Denied" and the kill.exe utility from cygwin returns "couldn't open pid xxxx".
The only way to fix that is restart the computer :(
Is there a way to restart avast without restarting the computer or to revert to the previous version of avast ?

Thanks
Title: Re: ashServ.exe memory usage
Post by: Lisandro on August 24, 2009, 08:53:49 PM
Is there a way to restart avast without restarting the computer or to revert to the previous version of avast ?
Do you have any other antivirus in this computer? Had in the past?
Any other security program that could interfere?

I suggest an installation from the scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Use (run) the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. It will be good to accept the boot time scanning. Boot.
6. Check and post the results.
Title: Re: ashServ.exe memory usage
Post by: popish on August 25, 2009, 01:45:36 PM
Add me to the list - same version, same OS, 900MB

The extra size shows in Task Manager under "VM size" but not under "Mem Usage" - why is that ?

Had to boot because everything was stuck. That was yesterday, I am waiting for it to happen again.
No dumps, no special logs except the usual db update about 3 hours before I noticed that there is a problem.

I had Avast for several years, it never happened before.
Are you going to tell ALL YOUR USERS to reinstall ?

How many more complaints do you need before you check it out ?

Remember that most users don't open the task manager to check on the memory, they just boot when things don't work, so there are probably a lot of others it happened to.
Title: Re: ashServ.exe memory usage
Post by: sst on August 25, 2009, 05:47:10 PM
Hi, ...

>>> From Avast beta section = http://forum.avast.com/index.php?topic=47790.0 (http://forum.avast.com/index.php?topic=47790.0)

Quote

It's not a memory bug = It's only to report ram used before, and after installing the latest beta version, ...

I have [tested again] with Avast v4.8 August version.
---

Windows Vista x64 sp2, French Canada, 8 gig ram.

v.4.8 vs v.[5.0.70] memory left, ...

After boot of Windows Vista x64 sp2 with Avast v[4.8] = the computer memory left = [available], is ~6.38 gig.
[Real Ram Available = after using several(s) software = ~6.08 gig. ram.]

After boot of Windows Vista x64 sp2 with Avastv [5.0.70] = the computer memory left = [available], is ~6.60 gig.
[Real Ram Available = after using several(s) software = ~6.38 gig. ram.]
---

This test is not perfect, but with [Avast v4.8, it only have ~6.08 gig. ram. available] vs. [Avast v5.0.70, it only have ~6.38 gig. ram. available].

Beta Testor(s) of Avast 5.x = Can you test the memory left before and after the installation of v5.x beta, and write your testing memory available value ?


Respond = I also see that  with "ashServ.exe" inside avast 4.8.x [memory usage is higher than normal], vs v. 5.x beta.

But the V5.x beta dont use the same amount of memory.

(I think that it not use the same way, with "ashServ.exe", inside Avast 5.x Beta).
---

----------------------
Sylvain St-Amand (sst)
Title: Re: ashServ.exe memory usage
Post by: Joost on August 26, 2009, 11:03:04 AM
Same problem here, already for one week now I think.
Title: Re: ashServ.exe memory usage
Post by: popish on August 26, 2009, 02:43:37 PM
ashServ is definitely leaking.

The virtual memory allocation keeps growing slowly.
It has been growing steadily over the last 2 days since I booted when it was over 900M.

Tell me how to help you debug this. Because I will have to boot soon, it is now at 260M, and I can feel the effects already.
Title: Re: ashServ.exe memory usage
Post by: Lisandro on August 26, 2009, 03:26:27 PM
The guidelines for solving of the problem "ashServ.exe using too much CPU" has always been the same:

1. Check if the avast tray icon is spinning (while CPU usage is high)
2. If it is, click it (wait for the dialog box to open), and check which file is being scanned (the Last Scanned field); the Scanned Count value should be increasing (spinning icon means a scan is in progress)
3. Find out which of the providers is scanning the file (click "Details" button and check out the Last Scanned value for each of the providers). The most common providers that may cause this are Standard Shield, P2P Shield and IM Shield.
Title: Re: ashServ.exe memory usage
Post by: popish on August 26, 2009, 04:50:37 PM
Hi Tech.

I don't think that you have read my post or the previous ones.

WE ARE TALKING MEMORY USAGE   NOT    CPU

memory
leaking

Process explorer says private bytes = 277M  Virtual Size = 395M after about 2 days
Can you explain it - why it keeps going up ?

It is not using much CPU at all. Just chewing up the memory. 452,000 page faults.
Title: Re: ashServ.exe memory usage
Post by: Vlk on August 26, 2009, 05:10:48 PM
I'd recommend turning off the self defense, turning off Standard and Network Shields, and creating a memory dump of the ashServ.exe process. Then ziping it and uploading it to our FTP server (ftp://ftp.avast.com/incoming).

(Then reenabling self-defense and the Shields).

Thanks much
Vlk
Title: Re: ashServ.exe memory usage
Post by: popish on August 26, 2009, 05:19:18 PM
What is "self defense", and how do you off it ?

I have got just 3 shields running - network, standard, web. You wanted just the first 2 to be off, is that right ?

How do you produce a dump in WinXP ?
Title: Re: ashServ.exe memory usage
Post by: DavidR on August 26, 2009, 05:59:58 PM
Self defence stops you disabling avast processes, right click the avast 'a' icon, select Program Settings, Troubleshooting and disable the self-defence module.
Title: Re: ashServ.exe memory usage
Post by: Lisandro on August 26, 2009, 11:29:56 PM
How do you produce a dump in WinXP ?
See reply #1.
Title: Re: ashServ.exe memory usage
Post by: Joost on August 27, 2009, 12:46:33 AM
I tried to make a dump.

I says Failed. Failure Code: 13.

BTW mine was 1.5GB after a while and then I disabled Avast.
Windows XP, SP3, v4.8.1351

During the expansion of ashServ.exe, the browsers Google Chrome, Opera and Firefox were open with some tabs.

EDIT:

Now I see I can make a dump with the command line version.

But the dump will be 1.5GB and I can't upload that (upload volume limit is 1GB). Can I somehow have a look at the file myself?
Title: Re: ashServ.exe memory usage
Post by: DavidR on August 27, 2009, 01:47:22 AM
Try compressing (zip) the dump file as I believe it should compress reasonably well.
Title: Re: ashServ.exe memory usage
Post by: Joost on August 27, 2009, 02:23:04 AM
I did something wrong. :(

I thought maybe I can restart and make a new smaller one. But the old one is overwritten and I don't have it anymore (and I can't make it again of course).

But can't it just be the newer browser Google Chrome?
Title: Re: ashServ.exe memory usage
Post by: popish on August 27, 2009, 11:21:48 AM
It is not the browser, I tried with both IE and FireFox.
Every action of the either browser causes the "private bytes" to go up. Even a refresh. And it is never released.

Had to boot, now watching the numbers go up again.
I terminated the "web shield" and it stopped going up, but the space was not released.
Why is the web shield affecting ashServ.exe and not ashWebSv.exe ?
Title: Re: ashServ.exe memory usage
Post by: Joost on August 27, 2009, 12:36:06 PM
Ok, I restarted, did a few refreshes in a browser, made a dump, and uploaded it. It isn't that big but maybe you can find already the problem. It's named ashServ_Joost.zip
Title: Re: ashServ.exe memory usage
Post by: popish on August 27, 2009, 01:52:39 PM
Me too  ;D

Dump of ashServ process created with userdump.exe because hangrep.exe failed.
Uploaded to your ftp server - ashServ_mem_2post47965.zip
(note - the first attempt failed so you may find half a file with a similar name).

Thanks
Title: Re: ashServ.exe memory usage
Post by: maxxx126 on August 27, 2009, 07:16:36 PM

Not much will to fix this problem it seems....

I uninstalled Avast from the control panel and ran the avast! Uninstall Utility mentioned in #3 and then reinstalled it. It improved things quite a bit, now Avast is using "only" 276 MB of virtual memory compared to about 1GB before but it is still quite a lot.
Had to reboot 3 times in order to do it.

Maybe I'll try the beta 5.0 when I have some time...
Title: Re: ashServ.exe memory usage
Post by: R2-D2 on August 28, 2009, 04:00:38 AM
Same here... 400 MB of virtual memory, and 200 MB of 'real' ram. Way too much for me.
I'v sent the dump file to ftp, hope it helps.

Here is a screenshot:

(http://pic.ipicture.ru/uploads/090828/7291/thumbs/zVUB1W8bJ3.png) (http://ipicture.ru/Gallery/Viewfull/22854357.html)

Another thing i notice, on my last complete scan, avast was saying 99% for hours... and process shown as using 1GB of ram!
After quit scan, of course the process was gone, but some time later (few hours) i notice this ashServ eating my precious ram.
Title: Re: ashServ.exe memory usage
Post by: DavidR on August 28, 2009, 02:49:23 PM
Your image shows a utorrent running and that will have a hit on ashServ.exe

- the uTorrent option in the P2P shield is unchecked by design because of the way utorrent works.
Quote from: Vlk
This is by design. Basically, µTorrent scanning in avast is suboptimal and we decided to turn it off by default (this applies to both Normal and High sensitivity levels). To be more specific, if µTorrent scanning is on, and you're using uTorrent to download large files, ashServ.exe will hog your CPU. This is because uTorrent closes/reopens the target file after transmitting every chunk, forcing avast to keep rescanning it periodically.

So if you have enabled utorrent in the P2P Shield you will see this increase in the ashServ.exe, the main scanning engine of avast. If you have, then it would probably be better to uncheck the option in the P2P Shield and have utorrent have avast (ashQuick.exe) scan the completed download.
Title: Re: ashServ.exe memory usage
Post by: Joost on August 28, 2009, 04:10:10 PM
Any progress in fixing the problem?

I don't have µTorrent and the problem is NOT about CPU.
Title: Re: ashServ.exe memory usage
Post by: R2-D2 on August 28, 2009, 04:22:30 PM
Thanks for the explanation DavidR, had utorrent checked, now i'v unchecked.
However the ashServ.exe still using same amount of ram. :(
Title: Re: ashServ.exe memory usage
Post by: DavidR on August 28, 2009, 05:13:23 PM
Any progress in fixing the problem?

I don't have µTorrent and the problem is NOT about CPU.

Sorry other than what has been suggested no.

My answer as directly to R2-D2's post and his was both memory and cpu.
Title: Re: ashServ.exe memory usage
Post by: DavidR on August 28, 2009, 05:15:50 PM
Thanks for the explanation DavidR, had utorrent checked, now i'v unchecked.
However the ashServ.exe still using same amount of ram. :(

Have you rebooted after that, though I don't think it necessary, but the P2P application still being loaded may continue with the previous settings. You could also Stop the P2P Shield and then Start it again to reload it with the new settings.
Title: Re: ashServ.exe memory usage
Post by: R2-D2 on August 28, 2009, 10:00:24 PM
Rebooting decreased significantly the used ram!  :D thanks.
I'v disabled the p2p shield. however ashServ is still using using 72 MB ram and 190 MB of virtual memory.
Title: Re: ashServ.exe memory usage
Post by: popish on August 28, 2009, 10:19:17 PM
It is the web shield - disable option "enable web scanning" and it stops eating the memory.

I would appreciate it if someone can tell me -
1. What does "web scanning" do and what can happen now that I disabled it ?
2. Why is that affecting ashServ.exe and not ashWebsv.exe ?
3. Is someone working on the dumps we supplied ?

I really cannot continue with this - having to boot twice a day.
Is anybody doing anything ???????????????
Title: Re: ashServ.exe memory usage
Post by: Lisandro on August 28, 2009, 10:23:00 PM
It is the web shield - disable option "enable web scanning" and it stops eating the memory.
Of course... you're just disabling the scanning, without scanning, no resources are taken, but no protection is given.

Why is that affecting ashServ.exe and not ashWebsv.exe ?
The core engine is affected as the scanning is performed by ashServ.exe.
Title: Re: ashServ.exe memory usage
Post by: popish on August 28, 2009, 10:33:59 PM
You didn't really say anything.

Yes - something is disabled - but what ?
There are a lot of components scanning for different things, what EXACTLY is not protected now.

And you didn't answer the most important question -
                  are you looking into it,
                    is somebody checking the dump ?

P.S. My system may not e protected but the browser is now incredibly fast. There is a HUGE difference in performance without the scanning.
Title: Re: ashServ.exe memory usage
Post by: DavidR on August 28, 2009, 10:35:49 PM
Rebooting decreased significantly the used ram!  :D thanks.
I'v disabled the p2p shield. however ashServ is still using using 72 MB ram and 190 MB of virtual memory.

That is the main scanning engine so it isn't unusual to see it using RAM, why yours seems to be highish is beyond me as I don't know what is going on with your system or exactly what you are doing at the time ?

Me just browsing it is around 49MB on VM Usage, but in the greater scheme of things this really is a drop in the ocean in terms of overall memory. RAM is there to be used and if it wasn't used your system would be much slower.

So the more applications you have running the greater the ashServ.exe will have to be scanning, you also don't say what the Sensitivity of the Standard Shield is as that too can have an impact (Normal is the default).
Title: Re: ashServ.exe memory usage
Post by: V_RocKs on August 29, 2009, 05:36:32 AM
My take on it...

The only thing that changed after this update is the ridiculous amount of scanning messages it seemed to want to show me.

So it seems that it is holding these messages in memory somewhere.

As they come out, my memory usage goes up.
Title: Re: ashServ.exe memory usage
Post by: DavidR on August 29, 2009, 03:06:06 PM
It doesn't hold these (on-access 'Show detailed info on performed actions') messages somewhere in memory, they are live based on the file being scanned at the time and are disabled by default.

So if you wish to continue with this question, please start a New Topic of your own as this seems unrelated to the original subject (ashServ.exe memory usage) and will just confuse the topic and we will try to help. 
- Go to this link, http://forum.avast.com/index.php (http://forum.avast.com/index.php), scroll down to the avast! 4.x Home/Pro forum and click it, click the New Topic button at the top of the list and post there.
Title: Re: ashServ.exe memory usage
Post by: V_RocKs on August 29, 2009, 08:08:07 PM
Nah... I decided to uninstall it and go with Avira for now...
Title: Re: ashServ.exe memory usage
Post by: ashserv on August 29, 2009, 08:44:13 PM
German-user here....

Noticed the same issue with the "aschserv.exe" huge memory consumption,
direct after updating to new version (4.8.1351) it grows up to 900MB!!
(was afk for a while... noticed that when  I came baq)

I can not repoduce this (900MB) but the "ashserv.exe" uses even more mem
than the previous avast version!! (Up to 150-200MB)

@ the moment I got ~70MB ... and ~200MB virtual memory!!!

please fix this lag

(http://img198.imageshack.us/img198/4446/ashserv.png)

EDIT

I just surfed around a bit .... open few tabs in Firefox...Close Firefox
start ff again ... and all these steps will raise the size of "ashserv.exe".....

now I'm @ ~100MB RAM usage and ~265 VM

(http://img269.imageshack.us/img269/3577/ashserv02.png)



Title: Re: ashServ.exe memory usage
Post by: Wilson on August 29, 2009, 09:31:37 PM
I'm in the same boat:
(http://dl.getdropbox.com/u/59021/avast_memory.png)

ashServ.exe isn't showing in the memory dump app, even with self-defence disabled ):
Title: Re: ashServ.exe memory usage
Post by: popish on August 29, 2009, 10:36:13 PM
Avast people won't even say if they are working on the problem.
Nice service.

They don't seem to get it - it is not something that we can live with. It slows the machine until a reboot is needed once or twice a day. This is unacceptable.

How many people need to complain before this is taken seriously ?

Title: Re: ashServ.exe memory usage
Post by: Lisandro on August 29, 2009, 10:48:34 PM
popish, right now avast 5 is being developed (specifically, we're on beta phase).
The priority of the troubleshooting version 4 is not high IF they do not affect most of the users.

Check the folder <avast>\data\log
Are there any files called unpXXXX (where XXXX is a random number) or *.mdmp there?
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).

Vlk explains how to create a dump file here: http://forum.avast.com/index.php?topic=22636.msg187340#msg187340 and here: http://forum.avast.com/index.php?topic=23283.msg193594#msg193594  ;)

Create the dump of ashserv.exe (after you disable avast self-protection module) and send it for analysis.
Title: Re: ashServ.exe memory usage
Post by: ashserv on August 29, 2009, 10:55:51 PM
@popish.... temporaly workaround .... so that you don't have to
reboot your complete system .... is to shutdown all
AVAST-Services and restart them...!!!

Go to SystemControl/Services .... killing the process in taskmanager
will not work!!

Title: Re: ashServ.exe memory usage
Post by: Lisandro on August 29, 2009, 11:00:26 PM
Go to SystemControl/Services .... killing the process in taskmanager
will not work!!
You need to temporary disable the avast self-defense module.
Title: Re: ashServ.exe memory usage
Post by: ashserv on August 29, 2009, 11:09:30 PM
Go to SystemControl/Services .... killing the process in taskmanager
will not work!!
You need to temporary disable the avast self-defense module.

NO YOU ARE WRONG ..... temporly disabling the guard will not do anything..
as you can see in the screenshot ... the "ashserv.exe" still have huge memory usage....
to reduce the mem usage the only way is to completly restart the DAMN-AVAST-SERVICES

(http://img38.imageshack.us/img38/9895/ashserv03.png)

EDIT
And killing the process in task-manager will also not work if you disable the guard...
than you still got an error-message that you can't kill the process... the only way is to shut
services down via system-control/services

EDIT2
(http://img377.imageshack.us/img377/9131/ashserv04.png)


Title: Re: ashServ.exe memory usage
Post by: Lisandro on August 29, 2009, 11:14:01 PM
NO YOU ARE WRONG ..... temporly disabling the guard will not do anything.
I was saying that disabling the self-defense module allow managing the ashserv.exe process.
I'm NOT saying it will change anything on ashserv.exe memory usage.
Although, I do not agree with the method of killing avast services to "change" or "reduce" memory usage.
This is the symptom, you need to discover the cause of the problem.
Some conflict, another software, etc.
Title: Re: ashServ.exe memory usage
Post by: mathboyx215 on August 29, 2009, 11:17:29 PM
I found a way to reduce ashserv.exe memory usage.Just follow the instruction in this topic:
http://forum.avast.com/index.php?topic=47981.0
Title: Re: ashServ.exe memory usage
Post by: ashserv on August 29, 2009, 11:22:39 PM
AS I said before.... the previous version of AVAST! was fine!
So I don't think there is another software that is causing the conflict.

And yes you are right disabling the services and restart them to get
rid of this behavior is not a good method but much better as rebooting the system
many times a day .... ;D

Title: Re: ashServ.exe memory usage
Post by: mathboyx215 on August 29, 2009, 11:27:56 PM
AS I said before.... the previous version of AVAST! was fine!
So I don't think there is another software that is causing the conflict.

And yes you are right disabling the services and restart them to get
rid of this behavior is not a good method but much better as rebooting the system
many times a day .... ;D


Try this trick:
Open the on access scanner by left clicking the "a" icon once.
Go to the standard shield and click on customize.A little window should appear.
Close that window and the memory usage of ashserv.exe will drop


Title: Re: ashServ.exe memory usage
Post by: ashserv on August 29, 2009, 11:32:16 PM
Try this trick:
Open the on access scanner by left clicking the "a" icon once.
Go to the standard shield and click on customize.A little window should appear.
Close that window and the memory usage of ashserv.exe will drop

No sry that just increase the memory-usage about 1MB
but anyway thx for trying to help  ;)
Title: Re: ashServ.exe memory usage
Post by: popish on August 30, 2009, 12:19:01 AM
Tech,
There are no dump or log files there.

I supplied a dump 2 days ago to your ftp server, and so did someone else. We got no response, we were not told if someone was working on the problem or not.

I can't kill the process, task manager will not let me. Process explorer does, but then it won't come up again so I am left completely without protection.

The trick with the customize reduces the ACTIVE page set temporarily, NOT the virtual allocation which is the problem here. See my response there.

Tech,
I think you are being very short sighted here.
We reported a problem, a serious one, that you don't know the cause of.
You had a chance to check it out before it becomes acute with a lot of users.
But you in your wisdom decided that it is not important enough.

How do you know how many users it is affecting ? my system is not special, I don't have any special installation that can cause this. It is going to happen to a LOT of your users. People just haven't figured out yet that their system is slow because of you. But they will. And you will get the phone calls.
I am willing to bet on it.

I want to see you telling your paying customers that you are too busy to solve this.....
Title: Re: ashServ.exe memory usage
Post by: igor on August 30, 2009, 12:43:38 AM
The issue is being investigated.

Btw, you also have no idea what the problem may be caused by - so saying that it will affect a lot of users is just as unsubstantiated as anything else. And, Tech is a user like you (well, almost) - so he certainly won't receive any calls.

Anyway, thanks for the dumps.
Title: Re: ashServ.exe memory usage
Post by: Lisandro on August 30, 2009, 12:46:41 AM
your ftp server
I'm still an user like you. Their ftp server.

and so did someone else. We got no response, we were not told if someone was working on the problem or not.
I can ask, but why would they give me more attention than to you?

I can't kill the process, task manager will not let me. Process explorer does, but then it won't come up again so I am left completely without protection.
Killing the process won't be the solution. You need to manually dump the process and send the dump for analysis. They could discover what is conflicting.

The trick with the customize reduces the ACTIVE page set temporarily, NOT the virtual allocation which is the problem here. See my response there.

Tech,
I think you are being very short sighted here.
We reported a problem, a serious one, that you don't know the cause of.
You had a chance to check it out before it becomes acute with a lot of users.
But you in your wisdom decided that it is not important enough.
Sorry, I'm an user... I wish someday I get hired by Alwil team, then, maybe, I could help more.

How do you know how many users it is affecting ? my system is not special, I don't have any special installation that can cause this. It is going to happen to a LOT of your users. People just haven't figured out yet that their system is slow because of you. But they will. And you will get the phone calls.
I am willing to bet on it.
I want to see you telling your paying customers that you are too busy to solve this.....
I'm not considering your case less than any other.
Just that my technology knowledge finished... I can't guess further.
They could, with the dumps.
Title: Re: ashServ.exe memory usage
Post by: popish on August 30, 2009, 01:03:54 AM
Tech,
Sorry, but when you call yourself tech and under your name it says , "avast technical", I assumed that you work for them.
Also, the way you answered seemed to indicate that.
Maybe they should re-consider the titles they accord users. I stumbled upon this forum by accident when searching with a description of my problem, I have no idea how things work here, and I don't know who is what.

But, at least now I got an answer from THEM finally. And I hope they solve this. And I am still willing that the problem is affecting a large number of users.
Title: Re: ashServ.exe memory usage
Post by: Lisandro on August 30, 2009, 09:37:34 PM
Sorry, but when you call yourself tech and under your name it says , "avast technical", I assumed that you work for them.
1. My original login name was Technical. I've started to use the nickname a long time ago...
2. The group/name "avast Technical" is an Alwil initiative and it is related to the number of my posts. I know it's a little bit higher than I deserve, also the stars could let some users to confuse me with an Alwil team member... What can I do? I've already mentioned this "situation" to Vlk (program manager).
Title: Re: ashServ.exe memory usage
Post by: popish on August 30, 2009, 10:59:54 PM
I find it odd that they allow users to say this
 
right now avast 5 is being developed (specifically, we're on beta phase).
The priority of the troubleshooting version 4 is not high IF they do not affect most of the users.


It sounds like Avast policy, and can get them into trouble.

For someone like me, who just popped in to fix a problem, who can't tell who is employee and who isn't, it sounded like Avast was saying we got more important things to worry about than customers. And that is not wise.
It may be true, but you don't say it. Not if you want to keep your users.
Title: Re: ashServ.exe memory usage
Post by: Vlk on August 31, 2009, 03:45:33 PM
This is an issue that will deserve a new build. I assume it will be released sometime next week.

Thanks
Vlk
Title: Re: ashServ.exe memory usage
Post by: ashserv on August 31, 2009, 07:19:10 PM
Thx Vlk for the Info about the new build!!!
And also thx Tech for helping trying to workaround this issue
or rather trying to give instructions helping find the cause of this!!

Well some statements might be not the "best" ones but hey a day got 24 hours,
all people have different configs and many people were screaming for help here,
so I think service is still very good in this Forum!!

We all can misunderstood eachother and so on .... that's human :)

Also I hope nobody misunderstand's this post of mine
cause I'm german and my english might be very rubbish ;)

greatz
Title: Re: ashServ.exe memory usage
Post by: Wilson on August 31, 2009, 08:26:55 PM
Thx Vlk for the Info about the new build!!!
And also thx Tech for helping trying to workaround this issue
or rather trying to give instructions helping find the cause of this!!

Well some statements might be not the "best" ones but hey a day got 24 hours,
all people have different configs and many people were screaming for help here,
so I think service is still very good in this Forum!!

We all can misunderstood eachother and so on .... that's human :)

Also I hope nobody misunderstand's this post of mine
cause I'm german and my english might be very rubbish ;)

greatz
Your English is actually really good!

Looking forward to the new build!
Title: Re: ashServ.exe memory usage
Post by: maxxx126 on September 01, 2009, 01:23:22 AM
To temporarily fix the problem, go to Avast Settings, "Troubleshooting" tab and check the box "Disable avast! self-defense protection".
Then you can go to your services, stop and restart the "avast! Antivirus" service.

This is the only way I found to reduce the VM used by ashServ.exe. It will grow back when you surf of course... but at least you don't have to reboot the system.

Title: Re: ashServ.exe memory usage
Post by: popish on September 01, 2009, 01:02:48 PM
Can you explain exactly how you stop and restart the services.
I can force a restart with process explorer but then how do you restart it ?
Title: Re: ashServ.exe memory usage
Post by: Lisandro on September 01, 2009, 01:30:21 PM
You can use
net start ashServ.exe
net stop ashServ.exe

But really, it's not a good thing to keep the self-defense module off and even worse disable the antivirus protection.
Title: Re: ashServ.exe memory usage
Post by: Joost on September 01, 2009, 01:33:05 PM
You don't need process explorer. To start and stop services, in Windows press start-run and typ services.msc

In the list you can find the "avast! Antivirus" service and restart it.
Title: Re: ashServ.exe memory usage
Post by: Joost on September 01, 2009, 01:39:17 PM
I realised that if you don't disable the self-defence protection, avast thinks the scanner is still off even if it already started again (using services.msc). With self-defence disabled, that isn't the case.

EDIT: Now I see it's more like: the first time you restart, avast don't believe it; the second time, avast believes it.
Title: Re: ashServ.exe memory usage
Post by: maxxx126 on September 01, 2009, 10:12:24 PM
The update which came out today seems to have fixed the problem, the VM used by ashServ.exe stays around 32MB.

Thanks a lot for fixing it but I don't like the fact that instead of saying "yes, there is a problem and we are trying to fix it ASAP", they tried to blame it on the users and their environment first, maybe it's the company policy never to admit a mistake like someone named GWB...


Title: Re: ashServ.exe memory usage
Post by: DavidR on September 01, 2009, 10:20:03 PM
What update was that ?

The program version 4.8.1351 has been out for some time now and a VPS update wouldn't have this impact as far as I'm aware.

No notifications of a recent program update yet, http://www.avast.com/eng/avast-4-home_pro-revision-history.html (http://www.avast.com/eng/avast-4-home_pro-revision-history.html).

So any change may be a coincidence.
Title: Re: ashServ.exe memory usage
Post by: igor on September 01, 2009, 10:52:31 PM
The update which came out today seems to have fixed the problem, the VM used by ashServ.exe stays around 32MB.

So, you can see for yourself that the problem is not that simple - there was no update today, yet the behavior changed for you.
It needs deeper inspection before concluding there is a problem.

Vlk said the update will probably be released next week.
Title: Re: ashServ.exe memory usage
Post by: popish on September 02, 2009, 12:04:50 AM
When Vlk said next week, it was last week. So we expect a solution THIS WEEK.

I don't know what maxxx126 is seeing, but I see a consistent problem, all the time, with all my boots. And I supplied a dump so you can see and resolve this.

I am very unhappy with you because you do not seem to be oriented towards user service. First you ignore this, then you let users say that it is not important (without correcting them). And you have not tried to find a solution, even a temporary one. Bad service.

As a result of various posts, I found that I could open Windows services, stop the Avast service, the restart it, and gain my memory back. It did not require the self defense to be off.
You could have told me that, and saved me from several boots. Like I said - bad service.
Title: Re: ashServ.exe memory usage
Post by: Lisandro on September 02, 2009, 12:46:36 AM
When Vlk said next week, it was last week. So we expect a solution THIS WEEK.
popish, I think we users, aren't in a position of demanding what avast team should do.
They always try to do their best, but, after all, we can't complain for 90 millions of free computers being protected.

I am very unhappy with you because you do not seem to be oriented towards user service. First you ignore this, then you let users say that it is not important (without correcting them). And you have not tried to find a solution, even a temporary one. Bad service.
Correcting your impression of mine. They're free to correct me, for sure, and I'll thank than. I usually thank feedbacks. They're investigating what is happening in your computer, I can't see where they're ignoring that. Just it is your computer, not 90 millions of computers. Their program is working well in the vast majority of computers. Besides, nobody is ignoring you.

Like I said - bad service.
You're always free to move on. Although I see the reason won't be that avast team did not try to solve your trouble, on contrary.
Title: Re: ashServ.exe memory usage
Post by: maxxx126 on September 02, 2009, 01:02:19 AM
The update which came out today seems to have fixed the problem, the VM used by ashServ.exe stays around 32MB.

So, you can see for yourself that the problem is not that simple - there was no update today, yet the behavior changed for you.
It needs deeper inspection before concluding there is a problem.

Vlk said the update will probably be released next week.

I thought there was an update, but I guess it was just a database update, my bad. I never said that the problem was that simple, just that instead of blaming it on users configurations you should accept that it is a bug in the current version of your software.

If the behavior temporarily changed for me, it is because I had disabled the webshield and forgot to reenable it. Now that I have reenabled it, the VM used by ashServ.exe is starting to increase again...
So basically, no change of behavior, sorry if I let other users think that the problem was fixed. (I CAN accept that I made a mistake, even if I said "seems to have fixed" !)
Title: Re: ashServ.exe memory usage
Post by: Lisandro on September 02, 2009, 01:13:46 AM
I thought there was an update, but I guess it was just a database update, my bad. I never said that the problem was that simple, just that instead of blaming it on users configurations you should accept that it is a bug in the current version of your software.
They acknowledge it and are working on it. Calm down. We'll have a program update soon.
Title: Re: ashServ.exe memory usage
Post by: Joost on September 02, 2009, 01:27:45 AM
Just it is your computer, not 90 millions of computers. Their program is working well in the vast majority of computers.

I wouldn't be certain that this is true. I have also a very normal system and I did nothing special with it and I have the problem. I think it is a serious problem, else they wouldn't announce a new build.

I also found the post of maxxx126 strange, but now we know why. He still has the problem.

I think the reason there aren't a lot of people "complaining" here is

1) Not everyone has already the new version.
2) People looking for the problem found already this topic and the announcement of a new build.
3) Only very few people will find the memory-problem with ashServ.exe if their computer is slow.
4) You will only have a problem if your computer is working for quite a long time, else if you have a fast computer, you maybe will not notice it soon.
5) To post a comment here you must
5.1 know English
5.2 look for a solution on the internet
5.3 find this forum
5.4 make an account
5.5 have time to post something
5.6 want to post something, as I said people find the problem already investigated

...

Not that I am thinking that I am special because I'm posting something here. But I'm not surprised that there are only a few comments on this topic.

EDIT: OK, I see your post now. I'm also a bit nervous because of the problem.
Title: Re: ashServ.exe memory usage
Post by: maxxx126 on September 02, 2009, 02:22:55 AM
I thought there was an update, but I guess it was just a database update, my bad. I never said that the problem was that simple, just that instead of blaming it on users configurations you should accept that it is a bug in the current version of your software.
They acknowledge it and are working on it. Calm down. We'll have a program update soon.

I am calm. I think that for someone who is not supposed to work for them you defend them quite vehemently... and you have a strange way to use the "we" like in "we're on beta phase" and "We'll have a program update soon"
Or maybe you are just defending yourself since you were the one who was blaming the problem on the users and not on the software... 
It is true that Vlk didn't post much and wrote "This is an issue that will deserve a new build.". You are the one who make people confused by making them believe that you are an admin.
Title: Re: ashServ.exe memory usage
Post by: Gopher John on September 02, 2009, 02:47:17 AM
When Vlk said next week, it was last week. So we expect a solution THIS WEEK.

Actually, it was August 31, 2009, 01:45:33 PM that Vlk replied and said next week in
Reply #53 in this thread. ;D 
Title: Re: ashServ.exe memory usage
Post by: Laskaris on September 02, 2009, 09:24:31 AM
Problem with "memory usage" is known for quite a while. It is practically impossible to find out how much memory avast takes. I ran few tests and it appears it uses cca 50 MB of REAL memory. Virtual memory usage is somewhat higher - on my pc it is for ashServ between 30 and 105 Mb but this has no impact on performance of my system - XP SP3 on Laptop HPNX6325 (Sempron CPU, 1,5 GB RAM etc.. Avira, much praised for being so good optimized uses about 70 MB of virtual memory and cca 20-30 MB of real memory. What can be annoying with avast is CPU intensive update (about 25 % CPU usage luckily in short period of time). Avast consumes maximum 50 MB of REAL RAM - figures in task manager can be missleading. It seams that program addresses once accessed RAM and it is visible in task manager. Despite this, RAM is free -  task manager "lies" about used RAM. Just measure how much memory uses with all services and turn off service by service. At the end you will end up with cca 40 MB freed (without any AVAST service). Add 10-15 MB for GUI - this gives in final result some 50 MB of real memory usage. It is not a big deal for older PC let alone new. I did not conduct tests on vista - just on XP SP3.

update: VM usage of ashServ.exe is 102 MB after three days of constant downloading (torrent protocols and rapidshare). no slowdowns, these figures nerved me also  - it was the reason to test it a little bit. Maybe guys with high memory usage have something common (hardware or OS or third party program, firewall, antispyware, RAM manager etc..?)

regards,

M.
Title: Re: ashServ.exe memory usage
Post by: popish on September 02, 2009, 12:58:45 PM
Laskaris,
You probably do not have the problem we have. I see 100M VM size after just 3 hours of work.
Yesterday I got to 450M after 2.5 days.

You are right that this is virtual memory and not real and should not affect performance if not used. But I can see the same thing with Firefox - allocated memory not released, presumably not used, but overall performance gets worse and worse. I don't know why it happens in Windows, it should not.

What I wish is that Vlk will tell us where the problem is.
Not the details of the program, but why it affects only some of us. Maybe we can change whatever it is.

I also wish that somebody tells me *why* it is wrong to stop and then start the service (services.msc, thank you Joost), in order to release the memory.
I stopped the service, without disabling self-defense, got some warning and red markings all over the Avast tray icon. Then I restarted the service, all red flags disappeared, and ashServ.exe is eating my memory again, so it must be feeling fine  :P
Title: Re: ashServ.exe memory usage
Post by: Lisandro on September 02, 2009, 02:01:57 PM
I am calm. I think that for someone who is not supposed to work for them you defend them quite vehemently...
I trust the company, I work with them, side by side, as an user not an employee, for a long time.

and you have a strange way to use the "we" like in "we're on beta phase" and "We'll have a program update soon"
We, the users. All of us.

Or maybe you are just defending yourself since you were the one who was blaming the problem on the users and not on the software... 
It is true that Vlk didn't post much and wrote "This is an issue that will deserve a new build.". You are the one who make people confused by making them believe that you are an admin.
I'm not guilty when people misunderstand I'm not an admin. What did I do wrong?
Title: Re: ashServ.exe memory usage
Post by: Lisandro on September 02, 2009, 02:05:04 PM
I also wish that somebody tells me *why* it is wrong to stop and then start the service (services.msc, thank you Joost), in order to release the memory.
Because you're disabling the protection of the computer (or virtual computer) for some time and there is a no-zero possibility of a malware get activated. Disable the protection won't be the last word. There must be a solution, not a workaround.
Title: Re: ashServ.exe memory usage
Post by: Joost on September 02, 2009, 03:47:45 PM
@Laskaris.
The problem in the task manager is indeed about "VM Size" and not "Mem Usage". But when the virtual memory size is 1.5GB (like I had after 1 day) I can guarantee you that my system was VERY slow. So it is a problem.
Title: Re: ashServ.exe memory usage
Post by: Lisandro on September 02, 2009, 03:56:18 PM
Not so sure, but seems that version 5 manages memory better...
Title: Re: ashServ.exe memory usage
Post by: Laskaris on September 02, 2009, 04:24:22 PM
Not so sure, but seems that version 5 manages memory better...

You don't help guys here with their problem (ok, neither do I). Avira Antivir manages memory better already and is not in beta phase... just to let you know  ;D
Title: Re: ashServ.exe memory usage
Post by: zerospam on September 03, 2009, 12:17:23 AM
I'm seeing this too. VM usage is up to 390MB after 4 days of use with all the shields enabled but P2P, IM, and Outlook. I'm using 4.8.1351 with VPS 8/17.
Title: Re: ashServ.exe memory usage
Post by: pluft on September 04, 2009, 05:30:07 AM
Add me to the memory leak list too.  I have been noticing increased virtual memory usage over the last week or so.  This may have been going on longer, but i doubt it.  I monitor my memory usage regularly.  I started noticing memory usage was going up and up, then determined the culprit was AshServ.  At one point ashServ was up to  400M after a few days of use.  After a reboot AshServ will run for a while under 40M, but then suddenly starts increasing. 

I'm sure you'll fix this.  I'd also like to say thank you for providing a wonderful product at no charge.  Avast has caught a multitude of viruses and trojans for me over the years.

Cheers,

Pat
Title: Re: ashServ.exe memory usage
Post by: keir on September 04, 2009, 10:25:17 PM
I also have noticed this only in recent weeks - when I notice it's above 1GB I restart the service.
Title: Re: ashServ.exe memory usage
Post by: Vlk on September 05, 2009, 01:18:49 AM
There will be one more 4.8.x update targeting this issue next week.
Sorry for the troubles.

Title: Re: ashServ.exe memory usage
Post by: Laskaris on September 05, 2009, 02:52:16 PM
Now i have this problem too....almost 200 MB in 48 h.. Thx for your feedback vlk, we are waiting for "patch" this week.
Title: Re: ashServ.exe memory usage
Post by: JefC on September 06, 2009, 09:31:24 PM
Hi guys, so I'm also joining the list of "victims"  ;)

First thing I did coming back from holiday is to update avast program to version 4.8.1351, and then troubles started immediately.
I'm using Firefox and am crazy about tabs, I often open 20-30 at a time. Following this, computer started to slow down and I noticed that ashServ.exe is taking about 700MB of virtual memory, which makes my computer swap immediately since I only have 1GB of RAM.

Obviously this looks like some kind of memory leak, it's the first time I've seen this kind of problem in avast.

Reading all the posts I wanted to say that I don't believe they don't take the problem seriously, just there are a wide range of hardware, many different software could interract and cause a trouble. Moreover, the fact that we're a few here having a setup that reproduces the problem doesn't mean that it could also be reproduced easily on setups used by the avast team. Working as a QA engineer, I can tell you this is not always so obvious, even when you have dumps or logs for analyses  ;)

So, I'm also impatiently waiting for the new build, but I do believe that avast is a software of the highest quality.

Let the programmer who never makes bugs throw the first stone  ;D
Title: Re: ashServ.exe memory usage
Post by: pete319 on September 07, 2009, 11:26:51 AM
There will be one more 4.8.x update targeting this issue next week.
Sorry for the troubles.



Thanks for the update Vlk  :)
Have been reading this thread with interest.
Title: Re: ashServ.exe memory usage
Post by: wiktorn on September 09, 2009, 12:01:23 PM
Put the memory dump as ashServ_memory_leak_001.zip, when ashServ is about 128MB,

Cheers,

Wiktor
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 09, 2009, 03:00:59 PM
There will be one more 4.8.x update targeting this issue next week.
Sorry for the troubles.



Mr. Vlk, any news regarding the said update?
thanks in advance.

harold
Title: Re: ashServ.exe memory usage
Post by: Laskaris on September 10, 2009, 11:19:44 AM
i am afraid it won't be any update addressing this issue. Problem is already very old and nonone was able to fix it since long time. I dug this out:
http://forum.avast.com/index.php?topic=32179.0
I must admit I didn't use avast for a long time (few years in favour of Avira) and really think it is pretty good software but deffinetly with problem of VM usage for long time now. It does affect perfomrance sometimes on some mashines, sometimes not (not on mine) but problem is there. It should be better to tell us that problem cannot be fixed and that priority lies on version 5.0 now. We can understand it far better than some kind of promisses made and after that nothing done.

with best regards,

M.
Title: Re: ashServ.exe memory usage
Post by: lindley09 on September 10, 2009, 11:46:45 AM
Same problem, only been a problem since i updated avast a few days ago..

(http://i602.photobucket.com/albums/tt106/lindley09/avast.png)

after about 2 days, avast uses about 1.5Gig of RAM out of 3GB. Which is terrible to be honest,

Ash serv is currently using 1GB, in a few hours it will have gotten to about 1.3gb.

thanks
Title: Re: ashServ.exe memory usage
Post by: Joost on September 10, 2009, 11:55:05 AM
i am afraid it won't be any update addressing this issue. Problem is already very old and nonone was able to fix it since long time. I dug this out:
http://forum.avast.com/index.php?topic=32179.0
This is about another process. This problem is another problem. We all have this problem here recently with the new version. I now installed an older version of Avast and I don't have the problem anymore.

So there is no reason to think they should lie about it.
Title: Re: ashServ.exe memory usage
Post by: Laskaris on September 10, 2009, 12:45:28 PM
Sorry, my mistake and i really appologize although there was problem with memory leak also so it was not totaly out of point. No, I do not say or refer they are lying but priority is for sure on version 5 and that is understandable to me. In my opinion, guys are very friendly and forum overall very very good,  I can live without this update/or with older version till version 5.
Where can we download the previous version? I would really give it a try till update comes out. If someone can upload it somewhere and / or share it would be great.

with best regards,

M.
Title: Re: ashServ.exe memory usage
Post by: Joost on September 10, 2009, 09:15:30 PM
Where can we download the previous version? I would really give it a try till update comes out. If someone can upload it somewhere and / or share it would be great.
I had the installation file for the previous version (4.8.1335) on my computer. I removed avast completely and then installed the older version. I don't know if you can find it already somewhere, but I uploaded it somewhere for you, here is the link.

http://kej.be/avast.exe

(To developers: Sorry if we are not allowed to do this, if so let me know and I will remove the file.)

Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 10, 2009, 09:25:09 PM
There will be one more 4.8.x update targeting this issue next week.
Sorry for the troubles.



Mr. Vlk, any news regarding the said update?
thanks in advance.

harold

sorry for being impatient, but will there be really an update for the current version 4.8? or the update will be towards 5.0?
thanks in advance.

harold
Title: Re: ashServ.exe memory usage
Post by: Laskaris on September 10, 2009, 09:46:05 PM
Where can we download the previous version? I would really give it a try till update comes out. If someone can upload it somewhere and / or share it would be great.
I had the installation file for the previous version (4.8.1335) on my computer. I removed avast completely and then installed the older version. I don't know if you can find it already somewhere, but I uploaded it somewhere for you, here is the link.

http://kej.be/avast.exe

(To developers: Sorry if we are not allowed to do this, if so let me know and I will remove the file.)



Thx man. I tought nobone is going to attach it somewhere so I googled a little bit and found already. Thx for your effort. i am downloading now your file too for you were so kind to share.
Title: Re: ashServ.exe memory usage
Post by: Lisandro on September 10, 2009, 10:04:28 PM
It's not a good idea to downgrade... Anyway, I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall for complete uninstallation.
4. Boot.
5. Stay off-line (not connected to Internet)
6. Install again the old version: http://filehippo.com/download_avast_antivirus/
7. Boot.
8. Register avast (insert the registration key).
9. Uncheck the programs updates (set to manual).
10. Only then connect to Internet (go on-line).
11. Check and post the results.
Title: Re: ashServ.exe memory usage
Post by: Joost on September 11, 2009, 12:47:19 AM
It's not a good idea to downgrade.

Why isn't it a good idea?

Anyway I didn't follow all your steps (I think I only booted once (or not)), but the problem is "solved" for me.
Title: Re: ashServ.exe memory usage
Post by: DavidR on September 11, 2009, 02:07:23 AM
Downgrading to an earlier version isn't good if one of the reasons for the upgrade was a security update.
Title: Re: ashServ.exe memory usage
Post by: Joost on September 11, 2009, 03:44:57 AM
Downgrading to an earlier version isn't good if one of the reasons for the upgrade was a security update.

The new version doesn't work, so the old one is better.

----------------
Version 4.8.1351
August 17, 2009
improvements in some unpackers (WinExec, Installers, Droppers)
various fixes and improvements in the scanning engine
Standard Shield: stability improvements in the kernel-mode drivers
preparations for smoother migration to v5 (when it's released)
Version 4.8.1335
February 5, 2009
....
----------------

Where is "Security update"? It's about stability improvements. I only see "fixes" in the scanning engine (not so clear what it means, but I don't think security updates).
Title: Re: ashServ.exe memory usage
Post by: Laskaris on September 11, 2009, 08:13:39 AM
Hello,

Joost and Tech thx again for the links. In changelog file I also don't see "security update" so I guess it is all about speed of scanning engine, stability etc. AV definitions can be downloaded normally. Everything runs very good. After 15 hours ashServ takes cca 32 Mb of VM what is really acceptable. For me problem is solved (it would be better with new update but it's OK) till version 5 is out (hopefully end of october). I would really like to stay with Avast - it is simply more complete product than AVIRA Personal (used for almost 2 years).

regs,

M
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 11, 2009, 11:53:00 AM
It's not a good idea to downgrade... Anyway, I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall for complete uninstallation.
4. Boot.
5. Stay off-line (not connected to Internet)
6. Install again the old version: http://filehippo.com/download_avast_antivirus/
7. Boot.
8. Register avast (insert the registration key).
9. Uncheck the programs updates (set to manual).
10. Only then connect to Internet (go on-line).
11. Check and post the results.

tech,

good day!
with your post, does it mean that the update for fixing this problem as per posted by Mr.Vlk last week for the 4.8 version is not coming anymore?
thanks in advance.

harold
Title: Re: ashServ.exe memory usage
Post by: Joost on September 11, 2009, 01:22:40 PM
Joost and Tech thx again for the links.

Thanks  ;).

I still hope there will be an update soon. If not, I hope they will not be in a hurry to bring out version 5, so there are no problems with that new version.
Title: Re: ashServ.exe memory usage
Post by: spg SCOTT on September 11, 2009, 04:59:45 PM
techlink,

good day!
with your post, does it mean that the update for fixing this problem as per posted by Mr.Vlk last week for the 4.8 version is not coming anymore?
thanks in advance.

harold

No, the update will still be coming, unless specifically said so by a ALWIL team member. (which I doubt would happen anyway..)
Tech just gave the re-install procedure for those that wished to revert back to the older version...
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 11, 2009, 08:03:44 PM


No, the update will still be coming, unless specifically said so by a ALWIL team member. (which I doubt would happen anyway..)
Tech just gave the re-install procedure for those that wished to revert back to the older version...
[/quote]

is that so?
sorry for misunderstanding.
any news when that update would be coming?
thanks in advance.

harold
Title: Re: ashServ.exe memory usage
Post by: Lisandro on September 11, 2009, 10:47:13 PM
Sorry for any confusion I've made.
The update on version 4.8 seems to be on the way (next week?).
I just posted about downgrading... At least I've though somebody wants to downgrade.
Title: Re: ashServ.exe memory usage
Post by: popish on September 13, 2009, 12:27:13 AM
Isn't this week over yet ?

What happened to the update ?

Title: Re: ashServ.exe memory usage
Post by: DavidR on September 13, 2009, 12:33:18 AM
Still Saturday here in Europe and next week is 24hrs+ away not to mention it may not be the first minute of next week.
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 13, 2009, 03:12:57 PM
Still Saturday here in Europe and next week is 24hrs+ away not to mention it may not be the first minute of next week.

hopefully the "said next week" would "really" be this week.
if still this week the update will not come,maybe i`l just have to wait for october for avast V5.
thanks.

harold
Title: Re: ashServ.exe memory usage
Post by: emrys on September 13, 2009, 04:01:58 PM
i'm using Professional, and also experiencing this issue.  i've just fired off an email to the tech support address.  i, too, am a software developer, frequently running Eclipse with 20 or 30 files open and being edited, along with FF v3.0.x running with 15 to 40 open tabs.  having to restart the avast services 2 or 3 times a day is simply unacceptable, especially when the restart fails as much as a third of the time, and i'm forced to reboot the machine because i've been left with a 900Mb zombie process that can't be killed.

i've been fighting with this bug since august 7th.  this is way out of control.
Title: Re: ashServ.exe memory usage
Post by: Vlk on September 14, 2009, 12:49:43 AM
Sorry, the current plan is to have the new update pushed out by Tuesday.

As a temporary work around for the users of the professional edition - the problem will go away if you disable the GZIP unpacker in the Web Shield's settings. To do this, open the avast Enhanced User Interface, go to the Tasks folder, right click the Resident Protection task, go to the Web Shield section and there, on the Packers page, uncheck the GZIP option.

Unfortunately, it is not possible to do the same in the avast Home Edition user interface.

Thanks much for your patience,
Vlk
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 14, 2009, 11:41:42 AM
Sorry, the current plan is to have the new update pushed out by Tuesday.

As a temporary work around for the users of the professional edition - the problem will go away if you disable the GZIP unpacker in the Web Shield's settings. To do this, open the avast Enhanced User Interface, go to the Tasks folder, right click the Resident Protection task, go to the Web Shield section and there, on the Packers page, uncheck the GZIP option.

Unfortunately, it is not possible to do the same in the avast Home Edition user interface.

Thanks much for your patience,
Vlk

thank you Mr.Vlk!
actually I was waiting for your response in this topic
thanks again for the info.

harold
Title: Re: ashServ.exe memory usage
Post by: emrys on September 14, 2009, 06:35:14 PM
As a temporary work around for the users of the professional edition - the problem will go away if you disable the GZIP unpacker in the Web Shield's settings. To do this, open the avast Enhanced User Interface, go to the Tasks folder, right click the Resident Protection task, go to the Web Shield section and there, on the Packers page, uncheck the GZIP option.

okay, just switched options around so i could uncheck GZip.  working set size is currently 23,712K, and commit size is 153,924K.  we'll see how it looks in a couple hours.

i've actually discovered exactly what is going on on my system that's been causing avast to gorge itself on my memory... i play Mafia Wars on facebook, and run a tool called "DoJobs", which scans through my friends list looking for people with open jobs to be done.  i run that pretty much constantly in a Chrome window.  every ~12 seconds, it makes a couple HTTP requests.  over the course of a day, that causes fits for v4.8.1335...
Title: Re: ashServ.exe memory usage
Post by: BikeHelmet on September 15, 2009, 09:41:34 PM
Well, what a day have I had!

Got a phone call today that my Mother's Laptop was having trouble. All the programs on it were randomly crashing with out of memory errors. Started sometime last week, but she thought it would go away. I went out there to diagnose the problem - I figured, maybe a virus got by Avast - but it turns out Avast is the problem!

Avast (ashServ.exe) is eating up about 80% of the available memory and pagefile. Can't even get a browser to open on that computer. I tried terminating it in task manager, and procexp, but it simply replied "Access Denied". Tried shutting it off, but apparently the GUI is disconnected from ashServ.exe. One ashServ.exe is using about 72KB of RAM and starts/stops just fine. The other is stranging everything and doesn't want to die. Tried disabling protection, and it allows the tiny one to be terminated. Great. Thanks a ton, genius coders.

None of the dumping stuff works because the protection won't go down. No way to start or stop the process. Can't even uninstall since the process can't be killed.

So, what's left? Reboot? Well that's not an option. Months back Acer's power management software started conspiring with a poorly written Microsoft hotfix to corrupt the registry almost every time a reboot happens. (but not Hibernation) So if I reboot to uninstall avast, I'm going to have to restore the registry so that it thinks Avast is still installed. I wonder how many errors that will introduce?

I guess I'm fraked. Time for an OS reinstall. Next time you coders put out memory leaking shit, think of the repercussions. If you aren't smart enough for a language like C, then use something like C#. Haha... AV in C#... really makes me laugh. But seriously, some quality control, please.

But my day isn't over yet. I get to reinstall the OS now. Maybe I'll just go with Ubuntu and avoid all future Windows™ problems.

-BikeHelmet
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 16, 2009, 08:40:34 AM
Sorry, the current plan is to have the new update pushed out by Tuesday.

out of curiosity, Mr. Vlk, the update that we are talking about is program update?or just an ordinary update?

thanks in advance.

harold
Title: Re: ashServ.exe memory usage
Post by: Lisandro on September 16, 2009, 01:38:24 PM
out of curiosity, Mr. Vlk, the update that we are talking about is program update?or just an ordinary update?
As far I could understand, it's a program update (not a virus database, ordinary, one).
But today is Wednesday... they were not able to keep the schedule...
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 16, 2009, 02:55:35 PM
out of curiosity, Mr. Vlk, the update that we are talking about is program update?or just an ordinary update?
As far I could understand, it's a program update (not a virus database, ordinary, one).
But today is Wednesday... they were not able to keep the schedule...

thanks for the clarification.
maybe I dont have a choice but to wait for october for the release of avast v5, since until now, the update for my v4.8 didn`t come.
again,thank you!

harold
Title: Re: ashServ.exe memory usage
Post by: YoKenny on September 16, 2009, 03:13:52 PM
@hsobrevilla02

They have other things on their mind right now:
http://blog.avast.com/2009/09/14/moving-day
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 16, 2009, 03:27:50 PM
@hsobrevilla02

They have other things on their mind right now:
http://blog.avast.com/2009/09/14/moving-day

thanks for the info!
now i would understand...

thanks again.

harold
Title: Re: ashServ.exe memory usage
Post by: popish on September 16, 2009, 05:16:35 PM
But they knew that. A move like that is usually planned for weeks at least.
So why say Tuesday, if they knew that they may not be able to do it in time.

That is what is bothering me about the whole issue - every program has bugs, that is acceptable, what is not right is the fact that first they don't respond, then they promise first one date then another. Now the second date has passed and they don't say anything.
How about a little "sorry, but" with a new date ?

The thing customers hate most is being ignored.
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 16, 2009, 05:58:53 PM
But they knew that. A move like that is usually planned for weeks at least.
So why say Tuesday, if they knew that they may not be able to do it in time.

That is what is bothering me about the whole issue - every program has bugs, that is acceptable, what is not right is the fact that first they don't respond, then they promise first one date then another. Now the second date has passed and they don't say anything.
How about a little "sorry, but" with a new date ?

The thing customers hate most is being ignored.

I understand your point my friend, but I guess patience is the answer.
avast! is a very good and free AV so as a free user(or customer) we`ll just have to wait for the fix(in this case,an update) since they are busy and MIGHT have miscalculated the time(correct me if I`m wrong) for the update release.
I think not only the two of us are waiting for this said update but many more users also(again, correct me if I`m wrong)
just my opinion.

harold
Title: Re: ashServ.exe memory usage
Post by: popish on September 16, 2009, 06:40:13 PM
Exactly - many people are waiting.

So when they saw that they are not going to keep the schedule - they should have said so. Just that.

I am not saying that the problem is being late - the problem is not saying it, not saying when.
Keeping us waiting, that's the problem.
It is a question of their attitude towards customers.

I have to keep watching this space for updates when I have far better things to do.
Title: Re: ashServ.exe memory usage
Post by: nmb on September 16, 2009, 06:42:26 PM
guys hsobrevilla02 + popish stop hijacking here.

start posting here : http://forum.avast.com/index.php?topic=48624.0
Title: Re: ashServ.exe memory usage
Post by: Marc57 on September 16, 2009, 06:47:18 PM
guys hsobrevilla02 + popish stop hijacking here.

start posting here : http://forum.avast.com/index.php?topic=48624.0


That thread is for the beta, Not the problem discussed here.
Title: Re: ashServ.exe memory usage
Post by: nmb on September 16, 2009, 06:49:18 PM
Thanks marc. I was lost in the posts.  ;D
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 16, 2009, 06:58:47 PM
guys hsobrevilla02 + popish stop hijacking here.

start posting here : http://forum.avast.com/index.php?topic=48624.0

I think I am NOT HIJACKING anything here maybe someone else is.
I am also affected by this problem.
Please see all my posts in this thread.
Title: Re: ashServ.exe memory usage
Post by: nmb on September 16, 2009, 07:08:50 PM
sorry hsobrevilla02,

as i told in my previous post, i was lost.
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 16, 2009, 07:25:13 PM
sorry hsobrevilla02,

as i told in my previous post, i was lost.

your sorry is whole heartedly accepted :)
sorry also if I misunderstood your post.

harold
Title: Re: ashServ.exe memory usage
Post by: Marc57 on September 16, 2009, 07:32:15 PM
Thanks marc. I was lost in the posts.  ;D

No Problem.
Title: Re: ashServ.exe memory usage
Post by: maxxx126 on September 16, 2009, 10:51:54 PM
Sorry, the current plan is to have the new update pushed out by Tuesday.

As a temporary work around for the users of the professional edition - the problem will go away if you disable the GZIP unpacker in the Web Shield's settings. To do this, open the avast Enhanced User Interface, go to the Tasks folder, right click the Resident Protection task, go to the Web Shield section and there, on the Packers page, uncheck the GZIP option.

Unfortunately, it is not possible to do the same in the avast Home Edition user interface.

Thanks much for your patience,
Vlk

Vlk, I think we all would like to know the REAL date when the fix will come, so we can make a decision about it. The update was scheduled yesterday and I don't want to endure this problem much longer, I have to kill and restart avast several times a day. The options I am left with are
1) wait for an unknown amount of time for the fix to come, will it be days, weeks or months ?
2) downgrade to the previous version
3) "upgrade" to the beta version (which might have problems too)
4) switch to another antivirus software...

Title: Re: ashServ.exe memory usage
Post by: Lisandro on September 16, 2009, 11:37:30 PM
1) wait for an unknown amount of time for the fix to come, will it be days, weeks or months ?
Ok, it's late. But it's a matter of days not weeks or months...
Title: Re: ashServ.exe memory usage
Post by: igor on September 17, 2009, 02:34:41 PM
The fixed version has been released as a public beta for now (I mean public beta of avast! 4.8, not avast! 5.0).

Here are the steps to install it:
1. Disable avast! self-defense in Settings / Troubleshooting
2. Download and run the following file: http://files.avast.com/files/beta/aswbeta.exe
3. When the upgrade is done, re-enable the self-defense again

The official update will most likely be released during the next week.
Title: Re: ashServ.exe memory usage
Post by: YoKenny on September 17, 2009, 02:52:17 PM
Testing the beta on Windows 7 even though I never had a problem with avast! memory usage.  8)

I'm not ready for V5 beta testing yet.
Title: Re: ashServ.exe memory usage
Post by: DavidR on September 17, 2009, 03:51:00 PM
Thanks, Igor, I too will try the 4,8 beta though I too haven't had any issues with ashServ.exe.
Title: Re: ashServ.exe memory usage
Post by: igor on September 17, 2009, 03:56:19 PM
There are a few other fixes or small improvements there, too.
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 17, 2009, 03:58:01 PM
The fixed version has been released as a public beta for now (I mean public beta of avast! 4.8, not avast! 5.0).

Here are the steps to install it:
1. Disable avast! self-defense in Settings / Troubleshooting
2. Download and run the following file: http://files.avast.com/files/beta/aswbeta.exe
3. When the upgrade is done, re-enable the self-defense again

The official update will most likely be released during the next week.

igor(alwil team),
thanks for the update..but just a simple question....
since you are from alwil team, I would trust that this "beta update" is a "stable" one?right?
because I don`t want to mess up my avast!settings, since my old laptop is already having small issues regarding memory usage.
regarding the said official update next week, hopefully it would be really next week...

again,thanks.

harold
Title: Re: ashServ.exe memory usage
Post by: DavidR on September 17, 2009, 04:59:34 PM
Like all things in life no guarantees with betas, though this one isn't a huge change so should be fine unlike the version 5 beta which is a very large change to everything. Generally the avast beta builds have been stable (version 5 beta aside), no issues so far after installing the 4.8.1335 beta.
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 17, 2009, 05:45:57 PM
Like all things in life no guarantees with betas, though this one isn't a huge change so should be fine unlike the version 5 beta which is a very large change to everything. Generally the avast beta builds have been stable (version 5 beta aside), no issues so far after installing the 4.8.1335 beta.

thanks for the response DavidR...
since you have no issues ....
Thanks, Igor, I too will try the 4,8 beta though I too haven't had any issues with ashServ.exe.
....the beta update would probably work for you

the main reason why I ask if this beta update is really stable is because at the moment I am encountering small issues with the memory..I am afraid that if I apply a beta update which is not stable ..that it might cause additional memory issues.
also the reason why I said this..[/quote] regarding the said official update next week, hopefully it would be really next week...[/quote]..is that if this is not a stable update I would be very much willing to wait(since I already waited for a week already) for another week since I believe that avast! is a great free AV....

thanks.

harold
Title: Re: ashServ.exe memory usage
Post by: DavidR on September 17, 2009, 06:18:50 PM
If you are experiencing issues the same as reported in this topic, then this beta has been released to address those issues, if you don't try it you won't know if those issues have been addressed.

In which case you will have to wait for the final update release or reports of those with this issue who do try the beta and report their findings.
Title: Re: ashServ.exe memory usage
Post by: Cephei on September 17, 2009, 06:49:01 PM
You don't need process explorer. To start and stop services, in Windows press start-run and typ services.msc

In the list you can find the "avast! Antivirus" service and restart it.


Same problem here with avast 4.8-1351.
If I run the web shield (AshServ), it grows in virtual memory hour after hour.
If I stop it, just after my computer starts, it stays at around 30 ko in virtual memory, but of course it isn't scanning datas from the web...

I don't think this was happening with older versions.

The only way I have when it becomes too big, is, as you said : services.msc, then I stop Avast and I restart it.
When done, the virtual memory shrinks from 300 ko (or more) to 30 ko, its normal size.
It avoids to restart the computer each time AshServ becomes very big !

I hope this will stop with a newer version of avast. If not, I'll have to try another antivirus, I guess.
Title: Re: ashServ.exe memory usage
Post by: spg SCOTT on September 17, 2009, 06:52:14 PM
Hi Cephei,

For now, you could try the steps outlined by igor (Reply #130) to try and resolve this problem:

The fixed version has been released as a public beta for now (I mean public beta of avast! 4.8, not avast! 5.0).

Here are the steps to install it:
1. Disable avast! self-defense in Settings / Troubleshooting
2. Download and run the following file: http://files.avast.com/files/beta/aswbeta.exe
3. When the upgrade is done, re-enable the self-defense again

The official update will most likely be released during the next week.

-Scott-
Title: Re: ashServ.exe memory usage
Post by: maxxx126 on September 17, 2009, 08:49:10 PM
The fixed version has been released as a public beta for now (I mean public beta of avast! 4.8, not avast! 5.0).

Here are the steps to install it:
1. Disable avast! self-defense in Settings / Troubleshooting
2. Download and run the following file: http://files.avast.com/files/beta/aswbeta.exe
3. When the upgrade is done, re-enable the self-defense again

The official update will most likely be released during the next week.

Thanks for releasing this fix. I installed it and ashServ.exe's virtual memory stays around 33 MB. I just had a problem when installing it, first time I run the patch it completely froze my computer and I had to turn it off manually. I would advise the ones who want to do it to close all applications first.
 
Title: Re: ashServ.exe memory usage
Post by: sst on September 18, 2009, 11:56:30 PM
Hi, ...

Quote
The fixed version has been released as a public beta for now (I mean public beta of avast! 4.8, not avast! 5.0).

Here are the steps to install it:
1. Disable avast! self-defense in Settings / Troubleshooting
2. Download and run the following file: http://files.avast.com/files/beta/aswbeta.exe
3. When the upgrade is done, re-enable the self-defense again

The official update will most likely be released during the next week.

---------------------------------------------------------------------------------
Respond =

Thanks, for the Beta update = v4.8.1355. (It fix the "high memory usage", of "ashServ.exe", ...)

P.S. I have disabled, the PagFile/SwapFile, inside Windows 7 RC Build 7100 x64, 8 Gig. Ram.

----------------------
Sylvain St-Amand (sst)
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 19, 2009, 07:48:57 AM
The fixed version has been released as a public beta for now (I mean public beta of avast! 4.8, not avast! 5.0).

Here are the steps to install it:
1. Disable avast! self-defense in Settings / Troubleshooting
2. Download and run the following file: http://files.avast.com/files/beta/aswbeta.exe
3. When the upgrade is done, re-enable the self-defense again

The official update will most likely be released during the next week.

thanks for this beta update.
up until now, everything is going fine...
the memory usage went down..a little...but still it went down...
again...thank you...
hopefully the said official update would really be released this week...

thanks.

harold
Title: Re: ashServ.exe memory usage
Post by: Cephei on September 19, 2009, 04:54:03 PM
Hi Cephei,

For now, you could try the steps outlined by igor (Reply #130) to try and resolve this problem:

The fixed version has been released as a public beta for now (I mean public beta of avast! 4.8, not avast! 5.0).

Here are the steps to install it:
1. Disable avast! self-defense in Settings / Troubleshooting
2. Download and run the following file: http://files.avast.com/files/beta/aswbeta.exe
3. When the upgrade is done, re-enable the self-defense again

The official update will most likely be released during the next week.

-Scott-

Yes !
Thanks !
That's ok now !
 :D

(just a question : do you also have an alert on this page :
hxxp://www.fightaidsmonaco.com/fr.htm (http://hxxp://www.fightaidsmonaco.com/fr.htm)
It always warns me about HTML:Illiframe-B [Trj]. )
 :o
Title: Re: ashServ.exe memory usage
Post by: spg SCOTT on September 19, 2009, 04:57:30 PM

Yes !
Thanks !
That's ok now !
 :D
Good :)


Quote
(just a question : do you also have an alert on this page :
hXXp://www.fightaidsmonaco.com/fr.htm
It always warns me about HTML:Illiframe-B [Trj]. )
 :o

It's best to start a new thread for this, and I can help you, it is not a particularly nice site. And save cluttering this one. ;)

Also, just in case, modify your post to disable the link - Change http to hXXp
Title: Re: ashServ.exe memory usage
Post by: Cephei on September 19, 2009, 06:18:28 PM

Yes !
Thanks !
That's ok now !
 :D
Good :)


Quote
(just a question : do you also have an alert on this page :
hXXp://www.fightaidsmonaco.com/fr.htm
It always warns me about HTML:Illiframe-B [Trj]. )
 :o

It's best to start a new thread for this, and I can help you, it is not a particularly nice site. And save cluttering this one. ;)

Also, just in case, modify your post to disable the link - Change http to hXXp

Done.
I already know this site, it is Monaco foundation against AIDS.
I visited it last monce : no alert about trojan.
But today, there is an alert each time.
Title: Re: ashServ.exe memory usage
Post by: spg SCOTT on September 19, 2009, 06:20:48 PM
Cephi,

Please start a new thread for this (in the viruses and worms section), it is not the right place here...

I have looked at the site and can tell you about it, but not here.

-Scott-
Title: Re: ashServ.exe memory usage
Post by: nmb on September 19, 2009, 08:09:52 PM
Quote
(just a question : do you also have an alert on this page :
hXXp://www.fightaidsmonaco.com/fr.htm
It always warns me about HTML:Illiframe-B [Trj]. )
 :o
iframe contains:
Code: [Select]
<iframe src="http://beeeo.ru:8080/index.php" width=619 height=145 ></iframe>

http://www.malwareurl.com/listing.php?domain=beeeo.ru

regards
nmb
Title: Re: ashServ.exe memory usage
Post by: spg SCOTT on September 19, 2009, 08:15:16 PM
Quote
(just a question : do you also have an alert on this page :
hXXp://www.fightaidsmonaco.com/fr.htm
It always warns me about HTML:Illiframe-B [Trj]. )
 :o
iframe contains:
Code: [Select]
<iframe src="http://beeeo.ru:8080/index.php" width=619 height=145 ></iframe>

http://www.malwareurl.com/listing.php?domain=beeeo.ru

regards
nmb

http://forum.avast.com/index.php?topic=48799.0
Title: Re: ashServ.exe memory usage
Post by: nmb on September 19, 2009, 08:16:55 PM
saw it just now scott..

this topic was first on my unread topics, so replied, then saw the other topic.

thank you
nmb
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 22, 2009, 09:50:39 AM
The fixed version has been released as a public beta for now (I mean public beta of avast! 4.8, not avast! 5.0).

Here are the steps to install it:
1. Disable avast! self-defense in Settings / Troubleshooting
2. Download and run the following file: http://files.avast.com/files/beta/aswbeta.exe
3. When the upgrade is done, re-enable the self-defense again

The official update will most likely be released during the next week.

sorry for asking again, but is there any chance of releasing the update "REALLY" this week?
thanks.

harold
Title: Re: ashServ.exe memory usage
Post by: Lisandro on September 22, 2009, 04:04:33 PM
sorry for asking again, but is there any chance of releasing the update "REALLY" this week?
The update was already released. You need to use the beta version.
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 22, 2009, 06:06:44 PM
sorry for asking again, but is there any chance of releasing the update "REALLY" this week?
The update was already released. You need to use the beta version.

sorry if you misunderstood my question.
the "update" that I was talking about is the "official update" not the beta update.
I already applied the beta update to avast! and the memory went down..a little..but still it went down..I was just hoping that the official update would be released this week,hoping that the memory problem will really go down..same as before..before the update to 4.8.1351..

thank you.

harold
Title: Re: ashServ.exe memory usage
Post by: igor on September 22, 2009, 06:09:38 PM
There won't be any difference regarding the memory usage (and possibly no difference at all) between the "regular" update and the beta.
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 22, 2009, 06:19:42 PM
There won't be any difference regarding the memory usage (and possibly no difference at all) between the "regular" update and the beta.


is that the reason why the official update isn`t release yet?
anyway thanks for providing a beta update, at least the memory usage went down even a little.
Title: Re: ashServ.exe memory usage
Post by: popish on September 22, 2009, 06:32:28 PM
is that the reason why the official update isn`t release yet?
anyway thanks for providing a beta update, at least the memory usage went down even a little.

hsobrevilla02,
Can you tell us about your experience with the beta ?
What do you mean that the memory usage went down a little - is the problem solved or not.

Thanks
Title: Re: ashServ.exe memory usage
Post by: igor on September 22, 2009, 06:33:18 PM
The reason is that it's being tested - whether there are no new problems caused by the update.
However, if no problems are found, the beta will simply be released as the regular update.
Title: Re: ashServ.exe memory usage
Post by: popish on September 22, 2009, 06:59:22 PM
Igor,

How risky is it to use the beta ?

I really need to know if the original memory problem is solved, but I worry about the affects of the beta on my system.
So what can happen if I try it ?

Thanks
Title: Re: ashServ.exe memory usage
Post by: igor on September 22, 2009, 07:00:34 PM
Basically, the same as if you update to the regular new build, when there's any.
Title: Re: ashServ.exe memory usage
Post by: hsobrevilla02 on September 22, 2009, 07:11:37 PM
is that the reason why the official update isn`t release yet?
anyway thanks for providing a beta update, at least the memory usage went down even a little.

hsobrevilla02,
Can you tell us about your experience with the beta ?
What do you mean that the memory usage went down a little - is the problem solved or not.

Thanks

from my laptop, I noticed the drop in memory from 90Mb to 50-55mb...
I don`t know with others, but for me its okay since the memory went down even a little.

harold
Title: Re: ashServ.exe memory usage
Post by: Alexo on September 25, 2009, 06:17:38 AM
I think I can claim the Avast memory use title:
(http://img8.imageshack.us/img8/4433/avast.png)

I'll try the beta.
Title: Re: ashServ.exe memory usage
Post by: Vlk on September 25, 2009, 11:59:30 AM
The fixed version is now officially released (as 4.8.1356).

Just use the program update feature to upgrade to this version.

Thanks much
Vlk
Title: Re: ashServ.exe memory usage
Post by: JefC on September 25, 2009, 10:37:00 PM
Thanks Igor, I've been trying the 4.8.1355 beta for one week now and all memory problems with ashServ.exe seem to be fixed, I've been trying for hours without observing any raise in memory for this process. Only ashWebSv.exe seems to increase a bit, from 32MB to 54MB of VM in a few hours, but it doesn't seem to go higher, so this is not really a problem.

Thank you very much for the fix, guys, I'll now upgrade to 4.8.1356.

Jef
Title: Re: ashServ.exe memory usage
Post by: saph03 on September 27, 2009, 07:53:44 AM
Has the high memory usage problem been officially fixed yet?
My ashServ.exe is 330 MB in Virtual Memory.
Title: Re: ashServ.exe memory usage
Post by: nmb on September 27, 2009, 11:08:06 AM
Hello saph03,

see the reply by vlk. (reply 161)  ::)
Title: Re: ashServ.exe memory usage
Post by: Laskaris on September 28, 2009, 11:59:00 AM
Works great, thx guys - after 20 hrs memory usage does not exceed 32 MB of VM! Keep up good work! We are looking forward to see version 5 but take your time - let it be out after it was thoroughly tested and stable.

best regards,

M
Title: Re: ashServ.exe memory usage
Post by: saph03 on September 30, 2009, 10:06:24 PM
Avast 4.8 Professional Build 4.8.1351
Windows XP Pro x64, 8GB RAM

ashServ.exe virtual memory gradually increases from an initial 20 MB or so to values in excess of 400 MB.
System becomes unusable and needs reboot.

Any update on this problem?
Title: Re: ashServ.exe memory usage
Post by: DavidR on September 30, 2009, 10:11:52 PM
First update to the latest version that is 4.8.1356 and see if that resolves your problem as others have reported.
Title: Re: ashServ.exe memory usage
Post by: YoKenny on September 30, 2009, 10:14:48 PM
@saph03

The update Build: Sept 2009 (4.8.1356) addresses this concern.

Right click on the avast! icon in the taskbar then Updating then Program Update
Title: Re: ashServ.exe memory usage
Post by: saph03 on October 07, 2009, 06:57:56 PM
After a few days running, I can confirm that Avast build 4.8.1356 appears to have resolved the virtual memory leak.