Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: mikelke on May 30, 2004, 11:58:38 PM
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Hi,
As you can see I'm new to this forum because with Search I have found almost everything I need to fully enjoy this great freeware antivirus tool! Almost everything... Because I have a problem I cannot get by.
Like a lot of people I do not need to be notified if Avast! founds a virus in my mail. I trust it to remove it and protect me. :) I read several of these questions and the answers: send to Chest ('Silente Mode' and default answer 'No'). Did this but the windows (and siren!) remains.
But where do I say: "send to Chest"? Maybe I forget it somewhere...
The alert window remains coming, even after repairing (in add/remove programs). Does anyone has an idea?
Thanks in advance,
8)
Mike
The Netherlands
Avast! Home 4.1.396
Windows XP Pro SP1
Outlook 2003
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Like a lot of people I do not need to be notified if Avast! founds a virus in my mail. I trust it to remove it and protect me. :) I read several of these questions and the answers: send to Chest ('Silente Mode' and default answer 'No'). Did this but the windows (and siren!) remains. But where do I say: "send to Chest"? Maybe I forget it somewhere...
If you select Silent Mode you won't see that window. Uncheck it and you will receive a warning with the option 'Send to Chest'.
The alert window remains coming, even after repairing (in add/remove programs). Does anyone has an idea?
Can you empty your browser cache? (temporary internet files)
Why don't you schedule a boot time scanning?
Which file (name and path) is being infected by what (name of the virus)?
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If you select Silent Mode you won't see that window. Uncheck it and you will receive a warning with the option 'Send to Chest'.
I did select it and I still get the alert window. Just unchecked it and the same window appeared. Also with the option to send it to the chest. Clicked and tried it afterwards but still the alert window is coming...
Can you empty your browser cache? (temporary internet files)
Why don't you schedule a boot time scanning?
Which file (name and path) is being infected by what (name of the virus)?
Emptied browser cache -> no effect; did not schedule a boot scan but did a full system scan (thorough!) a few hours ago after a fresh install of WinXP and Avast a few days ago - do I still need a boot scan?; and the problem is (amongst others) the EICAR-testfile....
Thank you for the help, Technical but do you have more ideas?
T IA
8)
Mike
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mikelke,
and the problem is (amongst others) the EICAR-testfile....
Remember, that isn't a virus but, it's designed to get a rise out of Avast.
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Bob is right as usual... :D
If the file is EICAR maybe you have a 'loop' of detection and deletion of the file. Where is the infected file (name and path)?
It's not a matter of boot scanning or nor. You do not have to do a scan on boot but as you have a problem, I just want you get rid from it ;)
Please, open the Chest and report any 'infected' file (the system backup files are not infected, they were there for security reasons).
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Maybe this will clarify...
[EDIT] Do you see the image?
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mikeIke,
Do you see the image?
Unfortunately, there is no image to look at??? ???
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The picture wouldn't attach...
[What is the problem with the Attach function when you're replying??? I select a file, it transfers it but it's not showing...]
Again:
(http://www.digitaal.demon.nl/files/avastviruschest.jpg)
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Why don't you clean your Chest folder?
You can select the files, right click and choose 'Delete'...
Will this solve your problem?
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Nope. Deleted them, send myself the eicar.com test file and the siren rings again...
Mmm... Why?
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Nope. Deleted them, send myself the eicar.com test file and the siren rings again...
Mmm... Why?
Have you read the avast help file, windows start>programs>avast>help 'Resident Protection - Standard Shield - Advanced Page' and the 'Internet Mail Provider Settings - Advanced Page?'
A crib from the internet mail provider advanced page.
"Silent" mode. It is useful mainly for server operating systems. This option ensures that the resident protection will not require any user interaction and will not display any windows. For this reason, it is not recommended to set "choose action" on the Virus page in silent mode, because the interactive action choice requires user interaction of course. It is better to preset some particular action, such as deleting the file or moving it to Chest.
Most if not all of the questions you are asking are covered in the help file.
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Please understand that the file you are sending to yourself acts the same way a real virus acts (even though it is not really a virus). You should be worried if the siren DID NOT go of.
All it is telling you is that Avast! IS Working. !!!!!!!
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Have you read the avast help file, windows start>programs>avast>help 'Resident Protection - Standard Shield - Advanced Page' and the 'Internet Mail Provider Settings - Advanced Page?'
Yes, I did. But on both tabs I have Silent Mode enabled with No. I did and I do and the alarm windows still alerts!
Do I have to uninstall and install again, for example?
Most if not all of the questions you are asking are covered in the help file.
Not quite; I asked what to do if the alert window is still coming...
But DavidR, Thanks for the help and do you have more ideas?
TIA,
Mike
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Please understand that the file you are sending to yourself acts the same way a real virus acts (even though it is not really a virus). You should be worried if the siren DID NOT go of.
All it is telling you is that Avast! IS Working. !!!!!!!
True, Bob - as Technical put it: as usual. But that wasn't my problem. I know what EICAR does and what the test file is. That's why I use it. And, as I said, I trust Avast to do his job but I don't want to be informed about it. THAT's my problem...
Apparently the normal way isn't working, so what's wrong here?
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@mikelke
I changed the settings in my Internet Mail provider and changed the advanced to silent mode and some things happened that I thought strange.
I sent myself a test virus and it didn't open the window to select what to do with it, but it did sound the alarm (I usually have my speakers switched off, but turned them on for this exercise).
I tried again using different options in silent mode of 'with general answer No (cancel)' and 'with general answer Yes (ok).'
I have to admit after that I am more confused now as there didn't seem to be a consistancy. Sometimes not getting a warning/alarm but having the additional info displayed across the bottom of the screen and the emails/downloads allowed through but subject lines changed.
To my mind silent mode should not only kill the options window but also the alarm.
I would try the repair first, add remove avast and select change. You will need to be on-line for this. Some how or other I feel that an uninstall and reinstall will have little effect but it wouldn't hurt.
Has anyone using Avast 4 Home successfully switched Internet Mail>Customize>Advanced to Silent mode and does it kill the action window and the audio alarm?
If so what are the settings you are using on the advanced settings?
David
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To my mind silent mode should not only kill the options window but also the alarm.
It does. I know because in my last install op WinXP + Avast it worked well. No window and no alarm. Just the 'small' notification at the bottom of the screen.
I would try the repair first, add remove avast and select change. You will need to be on-line for this. Some how or other I feel that an uninstall and reinstall will have little effect but it wouldn't hurt.
As I stated in my original post I've tried the repair function but it didn't help a bit. And a un/reinstall... I'm afraid I will have to collect all of my mail again from the mail servers etc. etc.... Isn't there another option?
Looks like we're missing something here...
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Mikelke,
What is your avast4.ini file value for ShowVirusTag at section AAVM? (see details on the link bellow on my signature)
If you change the value, boot... Does this change the avast behavior?
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What is your avast4.ini file value for ShowVirusTag at section AAVM?
Strangely, there wasn't mentioning of this entrance at all!
If you change the value, boot... Does this change the avast behavior?
I added ShowVirusTag=0 right beneath the tag [AAVM], rebooted, and the warning still appeared. Changed the value to 1, rebooted, and (naturally :) ) the window appeared. Changed it back again to 0, rebooted, and the window still appeared...
Mmmm... Anything wrong with the configuration of Avast? ???
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Mikelke, I think I reach the end of my limited knowleage about avast :-\
Why don't you ask for help by IM to Vlk or Igor?
Maybe I can figure out what can be done but, right now, the only guess is that EICAR virus test do now 'works' like a real virus file.
Maybe, if you read carefully the 'avast settings' thread (see link bellow) you can discover an hidden feature to do what you need... ::)
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So, if I understand the previous posts correctly, the "Virus found!" dialog still appears, even though you set the silent mode, right?
I noticed that the original post mentioned "Outlook 2003" and the following posts referred to the Internet Mail provider. Maybe a stupid question... but is the Silent mode turned on for the right provider (Internet Mail for Outlook Express, and Outlook/Exchange for full Outlook)?
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So, if I understand the previous posts correctly, the "Virus found!" dialog still appears, even though you set the silent mode, right?
I noticed that the original post mentioned "Outlook 2003" and the following posts referred to the Internet Mail provider. Maybe a stupid question... but is the Silent mode turned on for the right provider (Internet Mail for Outlook Express, and Outlook/Exchange for full Outlook)?
Right, and it's not a stupid question but the only silent mode I see in Outlook/Exchange is on the tab Heuristic and this is also set to silent mode and to Markin subject field. So, no idea here... :(
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Technical,
I feel like you. Enough is enough. now it's apparently igor's turn :'(
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Now, I un- and reinstalled Avast but no difference. I did not deleted the map of Alwil software beneath C:\program files. Strange thing was that there wasn't also a ShowVirusTag=0 beneath the tag [AAVM] in the avast4.ini file... Tried this too but... :(
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Well, it seems that the Outlook plugin really doesn't have the silent mode in the Home version :(
Hopefully Vlk will fill this omission (but it probably won't make it into the current update, so it would have to be in avast! 4.5).
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Correct. Currently, it's not possible (at least without any hacking) to set the silent mode for the Outlook provider in the Home version (it IS possible to do so in the Pro version, though).
We'll probably add this feature in the next program update.
Cheers,
Vlk
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Currently, it's not possible (at least without any hacking) to set the silent mode for the Outlook provider in the Home version.
So it does work with, for example, Outlook Express?
We'll probably add this feature in the next program update.
And when is this update coming? Because I do not feel like buying yet...
Or can you explain the 'hacking' to me? :D
Greetings,
8)
Mike
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mikelke
The post referred to Outlook and you are talking about Outlook Express.
They are two different programs Outlook Express is supplied with the windows operating system and Outlook is a part of MS Office. They both handle e-mail but in much different ways.
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Yes, it works in Outlook Express - it moves infected attachments to the Chest and doesn't show the virus dialog.
As for the hacking... I guess Vlk meant editing of some option files (such as DefTasks.xml? just guessing... the problem is that this file can be overwritten back to the original state during updates).
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Well, I now use the Pro version. Deinstalled Home, rebooted and guess what? The stupid alert window keeps on appearing... And yes, all my settings in the provider section are set to Silent Mode and No. hat strikes me that in the avast.ini there STILL was no entrance of ShowVirusTag=0"...
What am I missing here?
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Well, I now use the Pro version. Deinstalled Home, rebooted and guess what? The stupid alert window keeps on appearing... And yes, all my settings in the provider section are set to Silent Mode and No. hat strikes me that in the avast.ini there STILL was no entrance of ShowVirusTag=0"...
What am I missing here?
1. If that is the default setting, it will probably not appear in the avast4.ini file.
2. Read this thread Understanding avast4.ini (http://forum.avast.com/index.php?board=2;action=display;threadid=1647") You will probably find it helpfull not to mention it took Technical ages to compile.
HTH David
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Please correct me if I'm wrong but silent mode /answer OK means that avast can delete or move or what ever I told it to do. General answer no is to cancel(stop avast from doing whatever it's doing) Right?
-max
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Please correct me if I'm wrong but silent mode /answer OK means that avast can delete or move or what ever I told it to do. General answer no is to cancel(stop avast from doing whatever it's doing) Right?
-max
MadMax, I always learn that 'No' means here: Send file to Chest and no other action... ::)
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Thanks-
I was just checking that I have avast properly set.
I don't mind a popup-I like to know that it is keeping me safe ;)
-max
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Well, it seems that the Outlook plugin really doesn't have the silent mode in the Home version :(
Hopefully Vlk will fill this omission (but it probably won't make it into the current update, so it would have to be in avast! 4.5).
I'm ressusciting this thread because of the possibility of having this feature (Silent Mode) in Outlook plugin of the Home version... ::)