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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: MEANIELINGUINE on September 05, 2009, 04:42:08 AM

Title: Will not let me UNISTALL or UPDATE
Post by: MEANIELINGUINE on September 05, 2009, 04:42:08 AM

i have the free version and my computer is a wreck because i let the security  go on it.  It all came down to when i tried to unistall the program it says ..THERE WAS PRABLEM WHILE CHANGING THE RODUCT CONFIGURATION...so it will not allow me to unistall the program from my computer so i can downlaod another version..what do I do from here?? I have never had any probelms ever unistalling a program except this one..

Title: Re: Will not let me UNISTALL or UPDATE
Post by: Tarq57 on September 05, 2009, 05:40:41 AM

Hi, welcome to the forum.
There isn't really enough info of the type needed to make any kind of diagnosis, here, but there are some things of a general nature I can post which might help.
Plus some questions to narrow it down a bit.

Things.
-Download MBAM (http://www.malwarebytes.org/mbam.php) (a good demand scanner. Blue download button.) Install it, update it, run a quick scan. Get it to remove anything found. Post the log.

Run a disk cleanup. (Programs>accessories>tools.)

Questions:
-What is your operating system?
-What version of Avast Home have you been using?
-What AV (antivirus) was installed before Avast?
-What other security programs are installed?
- Have there been any virus alert messages? If so, the virus names please, and the location/filename where they were originally found.
-Any other strange behaviour? (redirects/popups/uncommanded scans etc).